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We are partnering with a well-established, multi-site UK business seeking an experienced Head of IT to take ownership of operational technology across the organisation. This is a hands-on leadership role combining strategic input with day-to-day operational accountability. You will ensure a secure, resilient and high-performing technology environment across multiple locations, while working closely with senior leadership to support wider digital objectives.
Job Responsibility:
Act as primary owner and escalation point for Managed Service Providers and third-party vendors
Ensure service levels are met and drive performance improvements where required
Oversee network infrastructure including LAN, WAN and Wi-Fi across multiple sites
Maintain robust business continuity and disaster recovery plans
Support and optimise key operational platforms (e.g. PMS, POS or other core systems)
Manage IT operational expenditure, budgeting and forecasting
Provide clear communication to senior stakeholders and non-technical teams
Contribute to strategic technology planning and innovation initiatives
Requirements:
7+ years’ experience in IT management, ideally within hospitality, retail or other multi-site environments
Strong understanding of networking, infrastructure and IT support operations
Proven experience managing external service providers
Comfortable operating in a fast-paced, always-on environment
Able to translate technical concepts into clear business language
Experience overseeing IT budgets and supplier contracts