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The Head of IT is responsible for overseeing the organisation's core technology stack, with specific accountability for managing File Dynamics, its supporting infrastructure and associated services. They will define and deliver the technology strategy, ensure technology reliability and security, and drive continuous improvement across systems, tooling, processes and supplier relationships. The role acts as a bridge between strategic technology direction and operational execution - ensuring systems are stable, secure, well-architected and aligned to current and future business needs.
Job Responsibility:
Develop and maintain the organisation's technology strategy and multi-year roadmap
Translate strategic goals into actionable technical plans, ensuring alignment with business priorities
Partner with Strategy, IT, Operations and supplier teams to ensure delivery against agreed outcomes
Identifying emerging technologies, trends and opportunities that could enhance performance, automation and resilience for the future
Own the end-to-end lifecycle of the technology stack, including infrastructure, applications, integrations and monitoring tools
Maintain architectural documentation, standards and minimum service expectations
Oversee capacity and performance planning to ensure scalability and resilience
Act as the primary technical owner for File Dynamics, ensuring platform meets service levels, roadmap commitments and compliance standards
Maintain strong supplier governance including performance reviews, audit readiness and issue remediation
Manage integration touchpoints, platform configuration and change cycles
Ensure technology infrastructure is stable, secure, patched and compliant
Lead vulnerability management processes with InfoSec and suppliers
Oversee monitoring and alerting frameworks for early detection and response
Ensure adherence to technology and information security policies
Oversee technology change cycles including release planning, testing and deployment
Partner with Change/PMO for smooth delivery
Lead incident management including root-cause analysis
Lead technical input into tenders, supplier evaluations and contract reviews
Maintain strong supplier relationships ensuring service performance and value
Define and monitor SLAs and KPIs
Work with stakeholders to understand requirements and translate into solutions
Communicate technology performance, risks and roadmaps
Present updates at governance forums to provide ongoing assurance that all risks are being managed effectively
Requirements:
Strong understanding of infrastructure
Experience with monitoring, alerting and observability
Knowledge of cybersecurity principles and vulnerability management
Understanding of integrations, API's and application ecosystems