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Head of IT

United Kingdom Employment contract · Job Posted April 02, 2026
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Job Description

The Head of IT is responsible for overseeing the organisation's core technology stack, with specific accountability for managing File Dynamics, its supporting infrastructure and associated services. They will define and deliver the technology strategy, ensure technology reliability and security, and drive continuous improvement across systems, tooling, processes and supplier relationships. The role acts as a bridge between strategic technology direction and operational execution - ensuring systems are stable, secure, well-architected and aligned to current and future business needs.

Job Responsibility

  • Develop and maintain the organisation's technology strategy and multi-year roadmap
  • Translate strategic goals into actionable technical plans, ensuring alignment with business priorities
  • Partner with Strategy, IT, Operations and supplier teams to ensure delivery against agreed outcomes
  • Identifying emerging technologies, trends and opportunities that could enhance performance, automation and resilience for the future
  • Own the end-to-end lifecycle of the technology stack, including infrastructure, applications, integrations and monitoring tools
  • Maintain architectural documentation, standards and minimum service expectations
  • Oversee capacity and performance planning to ensure scalability and resilience
  • Act as the primary technical owner for File Dynamics, ensuring platform meets service levels, roadmap commitments and compliance standards
  • Maintain strong supplier governance including performance reviews, audit readiness and issue remediation
  • Manage integration touchpoints, platform configuration and change cycles
  • Ensure technology infrastructure is stable, secure, patched and compliant
  • Lead vulnerability management processes with InfoSec and suppliers
  • Oversee monitoring and alerting frameworks for early detection and response
  • Ensure adherence to technology and information security policies
  • Oversee technology change cycles including release planning, testing and deployment
  • Partner with Change/PMO for smooth delivery
  • Lead incident management including root-cause analysis
  • Lead technical input into tenders, supplier evaluations and contract reviews
  • Maintain strong supplier relationships ensuring service performance and value
  • Define and monitor SLAs and KPIs
  • Work with stakeholders to understand requirements and translate into solutions
  • Communicate technology performance, risks and roadmaps
  • Present updates at governance forums to provide ongoing assurance that all risks are being managed effectively

Requirements

  • Strong understanding of infrastructure
  • Experience with monitoring, alerting and observability
  • Knowledge of cybersecurity principles and vulnerability management
  • Understanding of integrations, API's and application ecosystems
  • Experience managing third-party technology platforms
  • Experience in technology management or technical operations roles
  • Experience setting and delivering technology strategy
  • Experience with change management and vendor governance
  • Familiarity with tender processes and contract management
  • Strategic thinker with strong decision-making
  • Strong communicator able to translate technical detail
  • Proactive, structured and outcomes-driven
  • Influential with stakeholders

What we offer

  • Financial & Mortgage Advice
  • 24-Hour Ecare
  • Cycle to Work Scheme
  • Annual Holiday Allowance
  • Flexible Working
  • Simply Health
  • Private Health Cover
  • Critical Illness Cover

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