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Head of IT

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Whatnot

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Location:
United States , San Francisco ▼

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

230000.00 - 270000.00 USD / Year
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Job Description:

We are looking for a Head of IT to lead and scale our global IT function. In this role, you will be responsible for the strategic direction, implementation, and optimization of IT infrastructure, service delivery, internal systems, and enterprise applications across the company. You’ll ensure operational excellence, robust system performance, and a secure, scalable environment that supports our high-growth business.

Job Responsibility:

  • IT Operations Leadership: Drive the vision and roadmap for global IT operations, including network infrastructure, end-user support, SaaS systems administration, identity management, and endpoint security
  • Enterprise Systems Oversight: Lead the design, deployment, and integration of enterprise systems such as GL, ERP (e.g., NetSuite), HRIS, and CRM (e.g., Salesforce)
  • Systems Performance & Reliability: Own service availability, incident management, and system reliability across enterprise tools and IT services
  • Security & Compliance: Partner with Security and Compliance teams to implement and enforce data privacy, access controls, device management, and regulatory standards (e.g., SOX, GDPR)
  • Vendor & SaaS Management: Oversee third-party relationships for IT infrastructure and enterprise software providers
  • IT Governance & Process Improvement: Establish and evolve ITSM practices, including ticketing workflows, knowledge management, change control, and configuration management
  • User Enablement & Support: Build a user-first service culture by continuously improving employee onboarding/offboarding, support ticket resolution, and self-service tooling
  • Team Development: Hire, coach, and scale a high-performing IT operations and enterprise applications team

Requirements:

  • 10+ years of experience in IT operations or enterprise applications management
  • 8+ years in people leadership roles
  • Proven success in managing a blend of IT and enterprise application workstreams across complex, high-growth environments
  • Experience scaling and leading teams of IT operations and service professionals
  • Expertise in ERP (e.g., NetSuite), HRIS (e.g. Workday), CRM (e.g., Salesforce), and cloud platforms (AWS, Azure, or GCP)
  • Experience with endpoint and device management (e.g., Jamf, Intune), identity systems (Okta, Azure AD), and service tools (Jira, Zendesk)
  • Deep understanding of application architecture, systems integration, and IT governance
  • Strong leadership, communication, and stakeholder engagement skills
  • A track record of building high-performing teams and creating scalable systems and services
What we offer:
  • Generous Holiday and Time off Policy
  • Health Insurance options including Medical, Dental, Vision
  • Work From Home Support
  • Home office setup allowance
  • Monthly allowance for cell phone and internet
  • Care benefits
  • Monthly allowance for wellness
  • Annual allowance towards Childcare
  • Lifetime benefit for family planning, such as adoption or fertility expenses
  • Retirement
  • 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
  • Monthly allowance to dogfood the app
  • Parental Leave: 16 weeks of paid parental leave + one month gradual return to work

Additional Information:

Job Posted:
February 18, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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