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We're seeking a dynamic Head of IT to join our team. As Head of IT, you will lead and develop the company's IT function, ensuring secure, reliable, and scalable infrastructure and services that support business operations, engineering teams, and company growth. This role is ideal for someone with strong communication and leadership skills, hands-on technical expertise, and a desire to grow in the management and strategic direction of IT. Please note: we consider candidates located in Lviv, as regular office presence is important for this role.
Job Responsibility:
IT Strategy & Operations: Develop and implement the IT strategy aligned with business and engineering needs
Define department goals, priorities, and technology roadmaps
Ensure high availability, reliability, and security of IT systems and services
Oversee office IT infrastructure, networks, end-user devices, cloud services, and internal systems
Maintain and improve IT processes, documentation, and operational standards
Plan and manage IT budgets, licenses, and technology investments
Team Leadership & Management: Lead, mentor, and develop the IT team
Manage system administrators, support engineers, and infrastructure specialists
Organize task planning, delegation, prioritization, and performance evaluation
Support team growth, motivation, and knowledge sharing
Collaborate closely with engineering, HR, finance, legal, and business teams
Infrastructure & Support: Manage corporate IT infrastructure, including networking, monitoring, endpoint management, and office systems
Ensure smooth onboarding/offboarding processes and user support operations
Oversee procurement of laptops, networking equipment, software, and IT services
Manage inventory processes and asset lifecycle management
Coordinate relationships with vendors, ISPs, and external technology partners
Ensure uninterrupted office operations and support all critical office systems
Security & Compliance: Ensure security of corporate infrastructure, endpoints, and company data
Manage access control, endpoint protection, firewall policies, encryption, and backup systems
Support implementation of security best practices and security awareness initiatives
Participate in ISO 27001, HITRUST, and other security/compliance audits
Collaborate with clients during security assessments and compliance reviews
Assist in completion of security questionnaires, vendor assessments, and audit evidence collection
Work closely with security, legal, and delivery teams to support customer compliance requirements
Lead incident response, troubleshooting, and operational risk mitigation
Process Improvement & Innovation: Experience in outsourcing or service-based companies working with enterprise clients
Experience handling customer security questionnaires and compliance documentation
Experience developing or improving information security policies
Basic experience with cloud platforms such as: Amazon Web Services
Microsoft Azure
Understanding of IT governance and cybersecurity best practices
Experience with ITIL processes or service management frameworks
Knowledge of DevOps environments and engineering infrastructure
Intermediate or higher English level
Certifications in infrastructure, cloud, or cybersecurity technologies
Requirements:
Proven experience in IT leadership, IT management, or senior system administration roles
Strong communication and organizational skills
Experience managing or mentoring technical teams
Strong self-management and ability to prioritize and delegate tasks effectively
Hands-on experience with Windows, macOS, and Linux environments
Experience with monitoring and observability systems such as: Zabbix
Wazuh
Grafana
Strong networking knowledge and experience with infrastructure vendors such as: Fortinet
Aruba Networks
Experience supporting corporate users and office infrastructure
Experience working with IT vendors and procurement processes
Experience with MDM and endpoint management systems such as: ManageEngine Endpoint Central
Experience with: BitLocker
FileVault
endpoint protection
firewall management
backup systems
Experience supporting security and compliance audits (ISO 27001, HITRUST, or similar)
Experience working with client security reviews and vendor security assessments
Experience preparing audit evidence and supporting compliance processes
Understanding of information security frameworks and corporate security practices
Knowledge of Microsoft Office and collaboration tools
Strong troubleshooting and incident management skills
Ability to work effectively in a fast-paced technology environment
Nice to have:
Experience in enterprise software development or finance domain
Experience in the delivery of desktop, mobile, and web applications
Experience of successful system integration projects