Head of IT Job at 360 Resourcing Solutions (London)

Job Description

Metropolitan Gaming is about more than the games or the buzz of the venue. It’s about energy. Atmosphere. Service that’s sharp and in sync with the moment. Driven by people, we’re a diverse, close-knit team who back each other, celebrate wins and create great experiences together. If you’re upbeat, curious and ready to get involved, you’ll feel at home here. Personality matters. Every shift is a chance to make your mark. A place to grow, not just a job. You’ll be recognised for great work and given opportunities to build your skills and grow your career. The Head of IT is responsible for the strategic leadership, management, IT security, and operational performance of all technology systems across the head office and UK venues. This role ensures the availability, integrity, and security of gaming and non-gaming technology platforms and users while supporting business growth, regulatory compliance, exceptional user experience, and operational efficiency.

Job Responsibility

Develop, communicate, and execute Metropolitan Gaming's technology strategy, ensuring alignment with the organisation's commercial objectives, operational priorities, and growth plans
Partner with Executive Leadership and business stakeholders to identify opportunities where technology can improve customer experience, operational efficiency, revenue generation, and regulatory compliance
Develop and manage the annual IT operating and capital expenditure budgets, ensuring effective allocation of resources and alignment with business priorities
Monitor and control IT expenditure, identifying opportunities for cost optimisation while maintaining service quality and operational resilience
Oversee all day-to-day IT operations across gaming venues, corporate offices, and remote locations
Ensure critical gaming systems operate within agreed operating levels, minimising downtime and business disruption
Establish and monitor service management processes, including Incident, Problem, Change, Configuration, and Asset Management
Oversee the management and support of casino gaming systems, gaming management platforms, electronic gaming machines, and related operational technologies
Support the implementation and optimisation of data analytics platforms to provide actionable business intelligence and customer insights
Develop and maintain a comprehensive cybersecurity strategy that protects business operations, customer information, financial assets, and gaming systems
Lead cyber risk assessments, vulnerability management, penetration testing, and security awareness programmes
Maintain business continuity and disaster recovery plans
Present cyber risk assessments and mitigation strategies to executive leadership and governance committees
Ensure compliance with gaming industry regulations, licensing requirements, and technology controls across all jurisdictions
Maintain compliance with UK GDPR, Data Protection Act requirements, PCI-DSS, and other relevant regulatory frameworks
Lead the management of enterprise infrastructure, including servers, storage, virtualisation platforms, cloud services, and endpoint technologies
Oversee network architecture, performance, resilience, and security across all locations
Develop infrastructure standards and lifecycle management plans to ensure technology remains secure, supported, and fit for purpose
Ensure delivery of high-quality Service Desk and End User Support services that meet agreed performance targets
Drive continual improvement of support processes, knowledge management, and self-service capabilities
Monitor customer satisfaction metrics and implement initiatives to improve user experience
Ensure effective onboarding, offboarding, device management, and workplace technology support
Establish and manage strategic relationships with technology vendors, suppliers, managed service providers, and gaming technology partners
Lead contract negotiations, renewals, and procurement activities to achieve commercial value and service excellence
Sponsor and govern technology projects and programmes, ensuring successful delivery within scope, budget, and timeline
Establish project governance frameworks and reporting mechanisms
Prioritise project portfolios based on business value, risk, and resource availability
Ensure benefits realisation is measured and reported following project completion
Lead, mentor, and develop IT managers and team members, fostering a culture of accountability, innovation, collaboration, and continuous improvement
Build strong relationships with business stakeholders and act as a trusted advisor on technology matters
Produce regular executive reports covering operational performance, cybersecurity posture, project status, risk management, compliance, and financial performance
Present technology strategies, investment proposals, and operational updates to executive

Requirements

Bachelor's degree in IT, Computer Science, or related field
8–10 years of progressive IT leadership experience
3–5 years in a senior IT management role
Experience in regulated or 24/7 operational environments
Experience of working with outsource service providers
Will be required to either hold or apply to be a PML holder
Collaborative, proactive, and customer-focused approach within a fast-paced environment
Excellent organisational, problem-solving, analytical, and critical thinking skills with the ability to prioritise and meet deadlines

What we offer

Discounts and perks across travel, retail, hospitality and wellbeing
Company pension scheme and life insurance cover
Discount on Food and non-alcoholic beverages across all venues
Season ticket loan and cycle to work scheme
Refer a friend bonus reward

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