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Head of IT Platform & Services

Germany, Munich · Job Posted June 14, 2026
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Job Description

As Head of IT Platform & Services, you will ensure that Brainlab's IT foundation is reliable, secure, and scalable — enabling our global workforce to work efficiently across 25 locations worldwide. You will lead the Service Desk, Network, Infrastructure, and Workplace teams, setting the standard for IT service excellence while driving strategic initiatives in IT security and compliance. As an experienced manager you steer, coordinate and support a group of senior team leads. Reporting to the leader of the Global IT Division, you will be a key member of the D&IT leadership team and a critical enabler of Brainlab's growth.

Job Responsibility

  • Ensure that Brainlab's IT foundation is reliable, secure, and scalable — enabling our global workforce to work efficiently across 25 locations worldwide
  • Lead the Service Desk, Network, Infrastructure, and Workplace teams, setting the standard for IT service excellence while driving strategic initiatives in IT security and compliance
  • Steer, coordinate and support a group of senior team leads
  • Report to the leader of the Global IT Division, being a key member of the D&IT leadership team

Requirements

  • University degree in Computer Science, Information Technology, Engineering, or a related field
  • 10+ years of professional IT experience, with at least 5 years in an IT leadership role
  • Proven track record managing IT infrastructure and services in a complex, international environment
  • Expertise in ITSM, fitSM and/or other frameworks & standards
  • Experience with ISO 27001 incl. audit processes
  • Good background in network technologies, cloud infrastructure, and workplace management
  • Familiarity with SIEM, endpoint security, identity management, and Zero Trust concepts
  • Experience with ITSM tools (e.g. Jira Service Management), automation and monitoring platforms
  • Demonstrated success leading IT teams
  • Strong service orientation with a customer-first mindset
  • Ability to balance operational excellence with strategic innovation
  • Excellent vendor and contract management skills
  • Entrepreneurial, solution-oriented 'drivers' mindset with a passion for digital innovation
  • Ability to coach and support direct reports / managers
  • High degree of integrity, accountability, and ownership
  • Clear and confident communicator — able to engage at all organizational levels
  • High resilience and composure in critical incident or outage situations
  • Business fluent in English and German

What we offer

  • A mutually-supportive, international team
  • Meaningful work with a lasting impact on medical technology
  • 30 vacation days, plus December 24th and December 31st
  • Flexible working hours as well as hybrid work model within Germany
  • Bike leasing via cooperation partner 'BikeLeasing'
  • Parking garage and safe underground bike storage
  • Award-winning subsidized company restaurant and in-house cafes
  • Variety-rich fitness program in our ultra-modern 360m2 company gym
  • Regular after work, team, and company events
  • Comprehensive training and continuing education opportunities

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