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As Head of IT Platform & Services, you will ensure that Brainlab's IT foundation is reliable, secure, and scalable — enabling our global workforce to work efficiently across 25 locations worldwide. You will lead the Service Desk, Network, Infrastructure, and Workplace teams, setting the standard for IT service excellence while driving strategic initiatives in IT security and compliance. As an experienced manager you steer, coordinate and support a group of senior team leads. Reporting to the leader of the Global IT Division, you will be a key member of the D&IT leadership team and a critical enabler of Brainlab's growth.
Job Responsibility
Ensure that Brainlab's IT foundation is reliable, secure, and scalable — enabling our global workforce to work efficiently across 25 locations worldwide
Lead the Service Desk, Network, Infrastructure, and Workplace teams, setting the standard for IT service excellence while driving strategic initiatives in IT security and compliance
Steer, coordinate and support a group of senior team leads
Report to the leader of the Global IT Division, being a key member of the D&IT leadership team
Requirements
University degree in Computer Science, Information Technology, Engineering, or a related field
10+ years of professional IT experience, with at least 5 years in an IT leadership role
Proven track record managing IT infrastructure and services in a complex, international environment
Expertise in ITSM, fitSM and/or other frameworks & standards
Experience with ISO 27001 incl. audit processes
Good background in network technologies, cloud infrastructure, and workplace management
Familiarity with SIEM, endpoint security, identity management, and Zero Trust concepts
Experience with ITSM tools (e.g. Jira Service Management), automation and monitoring platforms
Demonstrated success leading IT teams
Strong service orientation with a customer-first mindset
Ability to balance operational excellence with strategic innovation
Excellent vendor and contract management skills
Entrepreneurial, solution-oriented 'drivers' mindset with a passion for digital innovation
Ability to coach and support direct reports / managers
High degree of integrity, accountability, and ownership
Clear and confident communicator — able to engage at all organizational levels
High resilience and composure in critical incident or outage situations
Business fluent in English and German
What we offer
A mutually-supportive, international team
Meaningful work with a lasting impact on medical technology
30 vacation days, plus December 24th and December 31st
Flexible working hours as well as hybrid work model within Germany
Bike leasing via cooperation partner 'BikeLeasing'
Parking garage and safe underground bike storage
Award-winning subsidized company restaurant and in-house cafes
Variety-rich fitness program in our ultra-modern 360m2 company gym
Regular after work, team, and company events
Comprehensive training and continuing education opportunities