Head of IT & Internal Tools Job at Inflection AI (Palo Alto)

Job Description

As the Head of IT & Internal Tools, you will design and operate the secure, high-integrity infrastructure that will power the Inflection workplace through our next phase of global growth and scale. This is a deeply technical leadership role for a builder who leads through execution—engineering robust systems, automating complex workflows, and serving as "Customer Zero" for our frontier AI technology. Reporting to the COO, you will turn internal infrastructure into a strategic advantage that safeguards our organizational integrity. By creating an intelligent, frictionless employee experience, you will amplify productivity and set the gold standard for operational excellence in an AI-first world.

Job Responsibility

Own and evolve a secure-by-design, end-to-end IT infrastructure for a dynamic, distributed workforce, spanning zero-trust identity management and high-performance productivity systems
Develop an internal tools platform that leverages Inflection’s products and agentic technology to automate workflows and replace third-party SaaS offerings to boost productivity, eliminate manual friction, and minimize external dependencies
Manage the full lifecycle of employee equipment and core IT operations, including laptop provisioning, software updates, and the implementation of an automated helpdesk function
Orchestrate data and workflow integrations across enterprise systems (HRIS, ATS, CRM) to ensure information flows reliably with minimal manual work
Partner closely with Security and Legal to design and enforce identity-centric access controls and data protections, ensuring organizational integrity and compliance with security and regulatory requirements
Recruit and develop a lean, high-leverage team while establishing the technical standards and runbooks necessary for our next phase of global growth

Requirements

Extensive professional experience across IT or Engineering, with a track record of leadership in high-growth environments where technical ownership is the standard
Pragmatic architectural judgment with the ability to balance speed and scalability with the rigorous security needs of a frontier AI company
Demonstrated ability to tackle a broad range of technical challenges, moving seamlessly from high-level strategy to direct system configuration, solution engineering, and workflow automation
Excellent stakeholder management skills, capable of translating complex organizational needs into elegant technical solutions
Experience building and leading inclusive, high-performing technical teams, with a focus on mentoring engineers and setting a high bar for operational quality
High EQ and a service-oriented mindset
a pragmatic approach to risk management that ensures robust security while removing unnecessary friction for a high-velocity team
Bachelor’s degree or equivalent practical experience

What we offer

Diverse medical, dental and vision options
401k matching program
Unlimited paid time off
Parental leave and flexibility for all parents and caregivers
Support of country-specific visa needs for international employees living in the Bay Area

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Head of IT & Internal Tools

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