Head of Internal Communications Job at USS (Liverpool)

Head of Internal Communications

USS

Location:
United Kingdom , Liverpool

Category:
Human Resources

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Play a critical role within USS to support our colleagues in their work towards delivering the scheme’s long-term objectives. Lead Internal Communications at USS, including driving the strategy and planning processes, being a trusted adviser to both the USSL and USSIM CEOs and the wider Group Executive team on colleague communications, and delivering and coordinating ongoing activities.

Job Responsibility:

Lead and develop the USS internal and people communications capability, including setting strategy, and building, managing and leading an annual programme of activity across both London and Liverpool
Plan and oversee leadership communications – be a strategic adviser to senior leadership on internal messaging to support the scheme’s three-year strategy, change communications, and employee engagement initiatives
Oversee the delivery of internal activity within the annual programme – including internal events, day-to-day employee communications, weekly internal bulletin, campaign activity
Lead the planning and delivery of internal campaigns, ensuring consistent messaging across all channels and audiences
Build awareness of the purpose of Internal Communications among colleagues in both our London and Liverpool offices, actively educating on the strategy and long-term objectives of the function
Measure and analyse communication effectiveness, using insights to continuously improve strategy and execution
In collaboration with our IT team and adjacent functions, design and deliver new approach to the delivery of news and information through our main internal platform
Take a leading role in establishing internal and external relationships to generate understanding, share ideas and best practice on internal communications strategies

Requirements:

Proven strong experience of operating at a strategic level with, and advising, senior colleagues
Ability to drive an internal communications strategy
Strong capability in supporting organisational change through clear, empathetic, and timely communication
Experienced in leading internal messaging during sensitive or high-pressure situations
Experience of working within a large team, and balancing multiple different stakeholders within a fast-paced environment
Experience in managing junior team members and upskilling non-comms colleagues in effective communication
Proficient in managing digital communication platforms (e.g., SharePoint, Microsoft Teams, intranet systems)
Experienced in developing content for diverse formats including newsletters, leadership messaging, video content, and presentations
Strong events management experience

What we offer:

Great starting salary
Generous annual leave package
Access to a high quality pension scheme provided through Universities Superannuation Scheme
Supportive people policies (including enhanced occupational sickness pay and family friendly pay)
Financial contributions towards your personal development to help you maintain your physical and mental wellbeing
Access to a range of health and wellbeing services i.e., private healthcare, discounted gym membership
Learning and development opportunities to develop your skills, knowledge and talent
Employee Volunteer Day’s to support the communities where you work and live
Cycle to Work Scheme

Additional Information:

Job Posted:
April 16, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

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