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USS Logo USS · Human Resources

Head of Internal Communications

United Kingdom, Liverpool · Job Posted April 16, 2026
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Job Description

Play a critical role within USS to support our colleagues in their work towards delivering the scheme’s long-term objectives. Lead Internal Communications at USS, including driving the strategy and planning processes, being a trusted adviser to both the USSL and USSIM CEOs and the wider Group Executive team on colleague communications, and delivering and coordinating ongoing activities.

Job Responsibility

  • Lead and develop the USS internal and people communications capability, including setting strategy, and building, managing and leading an annual programme of activity across both London and Liverpool
  • Plan and oversee leadership communications – be a strategic adviser to senior leadership on internal messaging to support the scheme’s three-year strategy, change communications, and employee engagement initiatives
  • Oversee the delivery of internal activity within the annual programme – including internal events, day-to-day employee communications, weekly internal bulletin, campaign activity
  • Lead the planning and delivery of internal campaigns, ensuring consistent messaging across all channels and audiences
  • Build awareness of the purpose of Internal Communications among colleagues in both our London and Liverpool offices, actively educating on the strategy and long-term objectives of the function
  • Measure and analyse communication effectiveness, using insights to continuously improve strategy and execution
  • In collaboration with our IT team and adjacent functions, design and deliver new approach to the delivery of news and information through our main internal platform
  • Take a leading role in establishing internal and external relationships to generate understanding, share ideas and best practice on internal communications strategies

Requirements

  • Proven strong experience of operating at a strategic level with, and advising, senior colleagues
  • Ability to drive an internal communications strategy
  • Strong capability in supporting organisational change through clear, empathetic, and timely communication
  • Experienced in leading internal messaging during sensitive or high-pressure situations
  • Experience of working within a large team, and balancing multiple different stakeholders within a fast-paced environment
  • Experience in managing junior team members and upskilling non-comms colleagues in effective communication
  • Proficient in managing digital communication platforms (e.g., SharePoint, Microsoft Teams, intranet systems)
  • Experienced in developing content for diverse formats including newsletters, leadership messaging, video content, and presentations
  • Strong events management experience

What we offer

  • Great starting salary
  • Generous annual leave package
  • Access to a high quality pension scheme provided through Universities Superannuation Scheme
  • Supportive people policies (including enhanced occupational sickness pay and family friendly pay)
  • Financial contributions towards your personal development to help you maintain your physical and mental wellbeing
  • Access to a range of health and wellbeing services i.e., private healthcare, discounted gym membership
  • Learning and development opportunities to develop your skills, knowledge and talent
  • Employee Volunteer Day’s to support the communities where you work and live
  • Cycle to Work Scheme
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