Head of Insights, Innovation & Platforms

Based in Sydney, join Australia's largest retailer and be part of something great. Revolutionise legacy customer and market insights into intelligence for Woolworths Group. Build, lead, and inspire a multidisciplinary team of technology, engineers, data scientists, and insights professionals. The Head of Insights Innovation & Operations is a dynamic, forward-thinking leadership role responsible for revolutionising customer experience signals and turn customer and market insights into intelligence for Woolworths Group. You will own the evolution of our customer experience and insights platforms. As the business owner for customer intelligence, you will partner with a dedicated Group functions to establish a customer intelligence layer and conversational insights, empowering the broader business with 'insights at the edge'. Blending strong AI credentials with a proven background in leading multidisciplinary technology teams, you will establish and embed a comprehensive roadmap of AI insights products. A true innovation leader with a strong bias to action, you will rapidly transform our customer listening and analytics capabilities, actively reducing the latency to insight.