Head of Insights and Analytics

• Develop and own the insights and analytics strategic business plan
• Meet and exceed business OKRs through design and delivery of insights and analytics products
• Act as a senior consultant to the business to identify opportunities and issues for data-driven decisions
• Lead and develop of a team of reporting and data analysts and managers
• Measure tangible impacts against baseline metrics
• Provide high level business and functional engagement and communication across multiple brands, marketing, finance, sales and product teams
• Identify solutions to business problems and opportunities, including evaluation of emerging technology and AI capability
• Provide the democratisation of insights and analytics across our enterprise, showing an understanding of data maturity and the levels of education and upskilling required
• Lead several multi-functional, Agile teams to iteratively design and deliver insights and analytics products

• Bachelors or master's in economics, mathematics, data science, statistics, finance or analytics
• 8-10+ years of experience in insights, analytics and data science
• Experience in data and analytics across channels, including web and app, including modern web analytics tools (Adobe analytics, Google Analytics)
• Experience of leadership in an insights and analytics team, including mentoring and career development
• Experience of using data analytical techniques to generate useable insights and analytics outcomes, such as customer segmentation, propensity models, forecasting, predictive analytics
• Design and development of insights products and reporting suites / dashboards
• Excellent oral and written skills to communicate complex issues and influence others internally and externally
• Strong interpersonal skills and ability to gain the respect of senior executive management and external executives and partners
• Excellent quantitative, analytical and critical thinking skills
• Demonstrated track record of project sponsorship and ownership

Experience in a relevant area – retail, customer (B2C), travel, ecommerce, or technology is a strong plus

• Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry
• Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability
• Development: Individualised Learning & Development pathway options
• Access to 'LinkedIn Learning' for ongoing skills development: over 24,500 courses in over 20 languages
• Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more
• Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more
• Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within
• Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym
• Mental Health: Support and Employee Assistance Program for staff and family
• Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Bangkok in 2026)
• Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising
• paid parental and volunteer leave
• Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment