CrawlJobs Logo

Head of Insight - Capability and Performance

bookergroupjobs.co.uk Logo

Booker Group

Location Icon

Location:
United Kingdom , Eccles, Wellingborough

Category Icon

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided

Job Description:

Booker Group is recruiting for a a Head of Insight Capability & Performance to lead the organisation’s commercial insight engine — ensuring the business has the forecasting accuracy, market intelligence, internal insight, and strategic planning capability needed to drive profitable growth. This role strengthens how the organisation understands performance, anticipates market shifts, and embeds insight into Trading, Brand, and Catering decision‑making. They ensure insight is consistent, credible, and actionable across all levels of the business.

Job Responsibility:

  • Lead the end‑to‑end forecasting process, ensuring robust, data‑driven projections for sales, volume, customer demand, and category performance
  • Partner with Trading, Finance, and Supply Chain to align forecasts with commercial plans and operational requirements
  • Monitor market dynamics, economic indicators, and sector‑specific trends to identify risks and opportunities
  • Build forecasting models and capability that improve accuracy, agility, and scenario planning
  • Provide Trading teams with timely insight to support pricing, promotions, and category strategy
  • Own the internal performance insight agenda across Retail, Catering, and Online channels
  • Analyse customer behaviour, sales patterns, operational performance, and digital journeys to identify drivers of growth and underperformance
  • Develop dashboards, KPIs, and reporting frameworks that give leaders a clear view of performance
  • Ensure insight is consistent, comparable, and aligned across channels and functions
  • Partner with Digital and Online teams to understand conversion, customer journeys, and channel‑specific behaviours
  • Lead the insight contribution to the Product Group Review (PGR) process, ensuring decisions are grounded in customer, market, and performance evidence
  • Provide strategic insight to shape annual and long‑term Brand Plans, including brand positioning, audience targeting, and proposition development
  • Ensure brand and product strategies are supported by robust data, clear narratives, and measurable outcomes
  • Work closely with Marketing, Product, and Commercial teams to embed insight into brand storytelling and proposition design
  • Build a comprehensive competitor intelligence programme covering pricing, product, proposition, digital experience, and market positioning
  • Monitor competitor activity and emerging disruptors, translating findings into clear strategic implications
  • Produce regular competitor reviews for senior leadership, Trading, and Catering teams
  • Provide analytical and insight support for major business projects, including proposition changes, operational improvements, and strategic investments
  • Lead insight workstreams within cross‑functional project teams, ensuring decisions are evidence‑based
  • Develop frameworks for evaluating project outcomes and measuring impact
  • Support Catering‑specific initiatives with tailored insight, modelling, and performance analysis
  • Create and deliver compelling insight tailored for Catering leadership, operational teams, and partners
  • Produce regular Catering insight packs covering customer behaviour, market trends, competitor activity, and performance drivers
  • Act as the insight ambassador for Catering, ensuring the function is customer‑led and commercially informed
  • Unlocking high performance and capability, coaching managers on how to effectively manage performance, creating environments where our teams are able to deliver our core purpose and delight our customers
  • Proactively managing succession planning and early career development, delivering a strong talent pipeline to meet current and future needs ensuring Booker is a place to get on
  • Using technology to collaborate on shared accountabilities, leading the way into a digital workplace to improve ways of working
  • Taking care for the health and safety of yourself and others who may be affected by your actions and being responsible for ensuring all our operations are free from hazards and reported when identified
  • Following our Business Code of Conduct and always acting with integrity and due diligence
  • Champion inclusion and diversity ensuring everyone is welcome at Booker

Requirements:

  • Strong background in forecasting, commercial insight, or performance analytics
  • Ability to translate complex data into clear, actionable insight
  • Strong stakeholder management and influencing skills
  • Experience leading teams and managing cross‑functional projects
  • Knowledge of Catering, food‑to‑go, or hospitality sectors
  • Experience in brand planning or proposition development
  • Understanding of digital analytics and online customer behaviour
What we offer:
  • A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year
  • After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly pay day, ie. thirteen times a year. In addition to 10% off at Tesco Cafe and 20% off all F&F purchases
  • 10% off pay monthly & SIM only deals with Tesco Mobile for yourself, along with further great deals through-out the year
  • Up to 30% off car, pet and home insurance at Tesco bank. Terms and conditions apply
  • Free eye test when you spend £50 or more. You can also save 30% when you spend £50 or more on glasses, prescription sunglasses and contact lenses
  • 50% off health checks at Tesco Pharmacy
  • Exclusive access to discounted RAC breakdown cover rates
  • An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme
  • After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount
  • Retirement savings plan (pension) - save up to 5% and Booker will match your contribution
  • Life Assurance - You are covered for death in service life cover of up to three times annual pay
  • Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme and Virtual GP for you and your family
  • A great holiday package

Additional Information:

Job Posted:
March 19, 2026

Expiration:
March 23, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Head of Insight - Capability and Performance

Head of Marketing

As the Head of Marketing for Australia, you will lead the next chapter of growth...
Location
Location
Australia , Sydney
Salary
Salary:
Not provided
au.koala.com Logo
Koala
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 7+ years of experience in performance or growth marketing
  • Proven track record of scaling a D2C e-commerce brand and managing large-scale advertising budgets to drive paid channel growth
  • 3+ years of direct experience leading, mentoring, and developing high-performing marketing teams
  • Deep, hands-on expertise across paid marketing mix, in particular Paid Social (Meta, TikTok), SEM (Google Ads)
  • Experience across SEO, CRM, Affiliates, TV/BVOD also a strong plus
  • Advanced in Excel and highly proficient in analytics tools (e.g., Google Analytics, Looker, Tableau)
  • Strong understanding of brand marketing principles and demonstrated capability in overseeing a brand and local creative function
Job Responsibility
Job Responsibility
  • Build and execute an Australia marketing strategy that drives revenue, strengthens brand performance, and acquires customers profitably
  • Own the full marketing budget, overseeing forecasting, pacing, investment decisions, and reporting to leadership
  • Champion a data led approach, using insights to refine strategy, optimise targeting, and improve efficiency across the funnel
  • Lead and optimise the full channel mix across Meta, Google, YouTube, TV, OOH, referrals, and partnerships to drive efficient acquisition and revenue growth
  • Strengthen organic discovery through SEO and integrated content programs
  • Partner with the Global Head of Retention on local CRM, retention, and advocacy programs
  • Refine channel strategy through data, audience insights, and structured testing to improve effectiveness and efficiency
  • Identify opportunities within existing and emerging channels to unlock incremental growth
  • Lead a unified marketing team across growth, brand, creative, production, and CRM
  • Guide channel specialists, creatives, strategists, editors, and production talent to deliver strong storytelling and high performing creative across key platforms
What we offer
What we offer
  • Hybrid working
  • Generous time off - volunteer, parental, Koala life leave and more
  • Fully stocked kitchen with an emphasis on healthy local produce
  • Pet-friendly Treehouse
  • Free Koala products with ‘mates rates’ for your friends and fam
  • Access to Employee Assistance Program, which includes unlimited sessions for financial, work, relationship, family or wellbeing support
  • Learning Management platform Juno, as well as individual and team growth budgets and dedicated days
  • BCorp Certified, WWF Partnership, volunteer days
  • Fulltime
Read More
Arrow Right

Head of Insights

We are seeking a Head of Insights to lead, develop and scale our Insights functi...
Location
Location
United Kingdom , Hemel Hempstead
Salary
Salary:
Not provided
necsws.com Logo
NEC Software Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Senior experience in Insights / Analytics leadership
  • Proven people management capability
  • Strong insight storytelling and decision-support skills
  • Experience with large, complex datasets
  • Excellent stakeholder communication
  • Experience of working in procurement and/or the NHS (desirable)
  • Curious and proactive
  • High level of self-motivation and resilience
  • Able to work independently and or with remote/distributed teams
  • Able to comfortably deal with pressure and ambiguity
Job Responsibility
Job Responsibility
  • Own and evolve the Insights vision, strategy and roadmap
  • Define and embed best practice standards for insight quality, storytelling and presentation
  • Build, mentor and manage a high-performing Insights team
  • Establish ways of working, prioritisation frameworks and QA processes
  • Support recruitment and onboarding of future Insights hires
  • Set direction on which insights matter most to customers
  • Review and challenge insight outputs for clarity and impact
  • Drive automation and repeatable insight products
  • Identify opportunities to expand insight coverage
  • Work with Engineering and Product on insight-led development
What we offer
What we offer
  • Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
  • 25 days paid holiday with the option to buy/sell (FTE)
  • 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
  • A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
  • A selection of flexible benefits to suit your individual needs
  • All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects
  • Fulltime
Read More
Arrow Right

Senior Manager, FP&A - Omnichannel

Location
Location
Malaysia , Petaling Jaya
Salary
Salary:
Not provided
adidas.com Logo
Adidas
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • University degree or above
  • Member of an internationally recognized professional accounting body preferred
  • At least 10 years of broad-based finance experience with progressive responsibility in industry leading companies (Retail/FMCG)
  • Strong commercial and business acumen with prior omnichannel experience
  • Proven analytical and critical thinking skills with capability to leverage data to unlock insights
  • Great written and verbal communication skills with ability to engage stakeholders across Global, Regional, countries and cross functions
  • Has high attention to detail and accuracy while working with strict reporting deadlines
  • Excellent organizational skills, good time management skills and ability to multitask and prioritize different requests
  • Solid and sound knowledge of accounting and financial principles
  • Advanced Microsoft Office Skills, particularly Excel, PowerPoint and Word
Job Responsibility
Job Responsibility
  • Provide Finance Director and channel heads commercial performance and analysis in a practical and timely manner
  • Analyze DTC performance to provide actionable insights on sub-channel (CS/FO, Inline/platform
  • up to store level) to support discussions on profitability improvements
  • In charge of regular channel reporting and analysis including BOH review, retail PEX reporting, CAPEX tracking, and other reports related to channels
  • Collaborate with SEA eCom on performance tracking and analysis of profitability
  • Understand B2B performance through sell-in vs sell-out analysis, PVM mix, etc. to identify R&O and impact on margins
  • Standard margin analysis with close collaboration with FP&A Manager – Brand (on GIM)
  • Partner with Commercial team to ensure efficiency in trade terms
  • Support assessment on commercial effectiveness of SWB investments and customer mix
  • Develop visually engaging tools and enhance reporting capabilities on commercial KPIs for performance tracking and decision support
  • Fulltime
Read More
Arrow Right
New

Head of Customer & Strategy Insight

Booker Group is recruiting for a Head of Customer & Strategy Insight to lead the...
Location
Location
United Kingdom , Wellingborough; Eccles
Salary
Salary:
Not provided
bookergroupjobs.co.uk Logo
Booker Group
Expiration Date
March 23, 2026
Flip Icon
Requirements
Requirements
  • Strong analytical capability with experience in segmentation, survey design, and qualitative research.
  • Ability to translate complex data into clear, actionable insight.
  • Strong stakeholder management and influencing skills.
  • Proven experience in customer insight, market research, or strategy roles, ideally within retail or consumer‑facing sectors.
  • Experience leading teams and managing external agencies.
Job Responsibility
Job Responsibility
  • Develop and maintain a robust customer segmentation model that reflects evolving behaviours, needs, and value drivers.
  • Partner with Marketing, Retail, Digital, and Product teams to embed segmentation into targeting, proposition design, and customer experience improvements.
  • Lead analysis of customer journeys, lifetime value, churn, and behavioural patterns to identify opportunities for growth and retention.
  • Ensure segmentation is accessible, understood, and used across the organisation.
  • Own the external insight agenda, including competitor analysis, market trends, macroeconomic shifts, and emerging consumer behaviours.
  • Build relationships with research agencies, industry bodies, and data providers to ensure the business has access to high‑quality intelligence.
  • Translate external trends into strategic implications for Retail, Product, and Customer Experience teams.
  • Produce regular horizon‑scanning reports to inform long‑term planning.
  • Design and oversee a comprehensive survey programme that captures the voice of customers, suppliers, colleagues, and product users.
  • Ensure surveys are methodologically sound, representative, and aligned to strategic priorities.
What we offer
What we offer
  • A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year.
  • After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly pay day, ie. thirteen times a year. In addition to 10% off at Tesco Cafe and 20% off all F&F purchases.
  • 10% off pay monthly & SIM only deals with Tesco Mobile for yourself, along with further great deals through-out the year.
  • Up to 30% off car, pet and home insurance at Tesco bank. Terms and conditions apply.
  • Free eye test when you spend £50 or more. You can also save 30% when you spend £50 or more on glasses, prescription sunglasses and contact lenses.
  • 50% off health checks at Tesco Pharmacy.
  • Exclusive access to discounted RAC breakdown cover rates
  • An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme.
  • After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount.
  • Retirement savings plan (pension) - save up to 5% and Booker will match your contribution.
  • Fulltime
!
Read More
Arrow Right

Senior Organic Social Analyst

This position sits in our Marketing & Technology service based in London. We com...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
basicagency.com Logo
BASIC/DEPT®
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience in a social media analytics role within a digital or creative agency, or in-house at a consumer-focused brand
  • Inspirational leadership style, able to foster a proactive, energised, and collaborative team culture
  • Exceptional client relationship management skills, including experience partnering directly with senior-level stakeholders on strategic initiatives
  • Deep understanding of the digital and social landscape, with awareness of industry shifts and evolving client needs
  • Expert knowledge of major social platforms and the performance metrics, analytics tools, and data points that underpin them
  • Advanced reporting proficiency across platforms such as TikTok, Facebook/Instagram, Snapchat, YouTube, and X/Twitter, and familiarity with Google Analytics or similar tools
  • Hands-on expertise with social listening tools, including platforms like Pulsar and Brandwatch
  • Advanced Excel/Google Sheets skills, with the ability to build structured, scalable analysis
  • Exceptional time management and organisational skills, paired with strong attention to detail
  • Understanding of social-first creative development, and how data can inform and enhance creative strategies
Job Responsibility
Job Responsibility
  • Lead, manage, and inspire a high-performing team, providing ongoing mentorship and guidance
  • Partner with senior leadership (Head of Paid Social, Head of Digital Strategy, and Head of Media Strategy) to shape long-term media strategies, define tactical plans, and ensure excellence across planning and execution
  • Serve as a senior strategic advisor to key clients, offering direction on strategy, performance optimisation, and cross-channel planning while fostering strong, trust-based relationships
  • Drive team development by designing and initiating training and upskilling programmes to elevate overall team capabilities
  • Develop reporting frameworks to ensure accurate, timely delivery of performance insights aligned with client objectives, including audit and data-quality checks
  • Lead the vision for data utilisation, defining how cross-platform insights, client analytics, and content performance can inform smarter content creation, distribution, and optimisation
  • Leverage social listening tools to monitor brand sentiment, trends, and emerging conversation topics, translating insights into actionable creative opportunities
  • Champion innovation, continuously improving reporting processes, exploring new technologies, and introducing enhanced methodologies to strengthen our analytical and strategic capabilities
  • Contribute strategic insights across content, technology, media, and data to support broader business initiatives and enhance cross-functional alignment
  • Present work confidently to both internal and external stakeholders, acting as a senior representative of the team and a trusted expert.
What we offer
What we offer
  • A flexible, hybrid working policy
  • The choice of medical healthcare providers (Bupa or Medicash)
  • 25 days holiday plus bank holidays and your birthday off each year
  • Company pension scheme
  • EAP scheme
  • Ride to work scheme
  • Enhanced family friendly policies
  • Buddy Program: You will be paired with a ‘Buddy’ to help you through your first weeks’ at DEPT®
  • A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards
  • Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!
  • Fulltime
Read More
Arrow Right

Head of Marketing & Sales Analytics

As Head of Marketing & Sales Analytics, you'll lead the strategic analytics func...
Location
Location
United Kingdom , Luton
Salary
Salary:
Not provided
https://www.tui.com Logo
TUI
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience in marketing and sales analytics
  • Track record in leading analytics teams
  • Understanding of eCommerce metrics, digital marketing channels, attribution modelling, and performance measurement
  • Knowledge of forecasting methodologies and budget planning processes
  • Familiarity with data visualization tools and analytics platforms
  • Ability to communicate effectively with stakeholders at all levels
  • Passion for developing analytics talent and fostering a culture of innovation
Job Responsibility
Job Responsibility
  • Lead the strategic analytics agenda across marketing and sales
  • Partner with senior stakeholders to shape investment decisions and ecommerce strategies
  • Champion a test and learn culture
  • Oversee development of comprehensive reports and dashboards
  • Ensure delivery of actionable insights to marketing, sales and commercial teams
  • Track sales and marketing performance against forecasts and budgets
  • Provide detailed analysis of performance drivers
  • Work with trading teams to optimize on-site revenue and conversion
  • Lead the evolution of our analytics function
  • Work closely with group colleagues to future-proof our analytics architecture and capabilities
What we offer
What we offer
  • Attractive remuneration
  • Discretionary bonus schemes
  • Generous travel benefits
  • Extensive health & well-being support
  • Flexible working
  • Dynamic working environment
  • Access to TUI Learning Hub
  • Opportunities to work on global projects and teams
  • Community involvement with local charity and sustainability initiatives like the TUI Care Foundation
Read More
Arrow Right

Head of Finance – Pharmacy Business Partner

We're looking for you to join the Boots UK Finance team as Head of Finance Pharm...
Location
Location
United Kingdom , Nottingham
Salary
Salary:
Not provided
boots.com Logo
Boots
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Qualified accountant (ACA/ACCA/CIMA or equivalent)
  • Previous Head of finance experience, with team leadership, including developing, and motivating the wider team
  • Engagement in the wider finance functional, Leading finance transformation programmes
  • Experience partnering with senior cross‑functional leaders (e.g., Operations, Commercial, Supply Chain, Digital)
  • Cash and working capital management experience, with the ability to increase cash flow and support operational efficiency
  • Capex governance and control capability, ensuring evaluation, approval, and tracking of investment programmes
  • End‑to‑end P&L ownership experience, partnering with business leaders to lead financial performance, influence decision‑making, and embed commercial accountability
  • Experience shaping and influencing long‑term business strategy
  • Ability to challenge constructively, the decisions, and guide accountability at executive level
  • Leading planning cycles (Budget, 3YP, quarterly forecasts) in large, complex environments
Job Responsibility
Job Responsibility
  • Interpret trends, identify drivers of performance, and translate data into meaningful business insight
  • Performance leadership, partnering business directors (Pharmacy leadership team) and their teams with understanding their performance
  • Holding Pharmacy leaders to their financial commitments across in‑year performance, budget cycles, and 3YP planning
  • Shape decisions at senior levels and challenge assumptions to ensure commercial judgement
  • Build trusted relationships across Pharmacy leadership, and wider business teams to align and land complex financial strategies
  • Experience communicating analytical findings for a range of different audiences who can distill complex financial issues into applicable insight for non‑finance partners
  • Shape long-term plans across Pharmacy Growth, Boots Online Doctor, and Life Sciences based on evidence, market understanding, and performance trends
  • Operate with a future-focused mindset, ensuring that it grounds recommendations in insight and contributes directly to growth and improved performance
  • Commercial governance mindset, ensuring rigorous financial control, accuracy, and agreement on business-wide valuation and reporting methodologies
  • Providing challenge and oversight on business cases, investment proposals, and programme decisions to safeguard financial performance
What we offer
What we offer
  • Boots Retirement Savings Plan
  • Discretionary annual bonus
  • Generous employee discounts
  • Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
  • Flexible benefits scheme including option to buy additional holiday, discounted gym membership, life assurance, activity passes and much more
  • Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme
  • Fulltime
Read More
Arrow Right

Global Head of Media

Owns the global full-funnel media strategy and budget end-to-end. This role is t...
Location
Location
Netherlands , Hilversum
Salary
Salary:
Not provided
hunkemoller.de Logo
Hunkemöller
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 10+ years in global media/marketing leadership roles, ideally within tech, e-commerce, or data-driven retail
  • Proven experience owning large-scale media budgets with clear ROI delivery
  • Exceptional analytical skills: ability to interpret MMM, attribution, and real-time performance data and translate into budget decisions
  • Experience with AI, automation tools, and advanced analytics platforms for media optimization
  • Strong commercial mindset: balances brand building with performance-driven growth
  • Influential leader with ability to drive alignment across senior stakeholders and agencies
Job Responsibility
Job Responsibility
  • Full-Funnel Media Budget Ownership: Owns 100% of the global media budget across all channels (TV, OOH, digital, social, search, programmatic, affiliates, retail media)
  • Makes final decisions on media allocation between markets, channels, and funnel stages
  • Balances short-term ROI with long-term brand salience, ensuring efficiency without under-investing in awareness
  • Strategic Leadership & Planning: Defines the global media strategy in alignment with CMO and overall marketing/brand strategy
  • Decides on the optimal channel mix, investment levels, and media partners for each stage of the funnel
  • Translates MMM, consumer insights, and performance learnings into clear allocation decisions
  • Performance, Analytics & Optimization: Highly analytical role: acts as the internal expert on media performance, ROI, and efficiency
  • Continuously optimizes spend using MMM, attribution models, advanced analytics, and AI-driven tools
  • Creates a clear link between every euro spent and the commercial or brand return it provides
  • Owns KPIs across reach, awareness, traffic, ROAS, and cost per conversion
  • Fulltime
Read More
Arrow Right