Head of Inside Sales

• Build a centralized, multi-lingual Inside sales team, develop and implement inside sales strategies aligned with sales targets
• Full P&L ownership of end-to-end results of inside sales activity
• Define KPIs, performance expectations, and productivity benchmarks
• Lead forecasting, pipeline visibility, and structured performance reviews
• Oversee day-to-day inside sales operations to ensure consistent call quality and process adherence
• Manage inbound/outbound calling workflows, follow-up routines, and CRM-driven activities
• Implement standardized scripts, call flows, and quality frameworks
• Drive operational improvements to enhance sales efficiency and customer experience
• Key point of contact and owner of external call center partners
• Manage inside sales and sales support activities, including lead follow-up (post-inbound), quote preparation, and supporting the sales cycle
• Ensure timely, accurate CRM updates and structured pipeline support
• Improve communication templates, call guidelines, and follow-up processes to enhance sales consistency
• Monitor performance of inside sales/sales support teams and implement improvements where needed
• Lead, coach, and develop managers, team leaders, and telesales/inside sales agents
• Implement structured coaching, training, and capability-building programs
• Promote a results-oriented, accountable, and collaborative team culture
• Analyze call productivity, and overall sales performance
• Refine sales practices
• Partner with Marketing, Product, Customer Service, and Operations to ensure alignment in messaging, processes, and performance goals
• Deliver regular performance insights and improvement recommendations to senior leadership

• 5+ years of experience leading telesales or inside sales teams, with a track record of improving sales performance and achieving targets
• Previous experience with sales transformation projects would be considered a strong advantage
• Strong understanding of telesales/inside sales techniques, call quality frameworks, CRM workflows, and high-volume call operations
• Experience with dialer systems, call analytics, or sales enablement tools
• Background in structured B2C or B2B sales environments
• Strong analytical, reporting, and data interpretation skills
• Results-driven leadership style with strong communication, coaching, and team development capabilities
• Process-oriented mindset with high operational discipline and attention to detail
• Effective collaborator able to work cross-functionally
• Bachelor’s degree in business, Sales, Management, or a related field

Previous experience with sales transformation projects

• Annual salary reviews, promotions and performance bonuses
• myPOS Academy for upskilling and training
• Unlimited access to courses on LinkedIn Learning
• Annual individual training and development budget
• Refer a friend bonus as we know that working with friends is fun
• Teambuilding, social activities and networks on a multi-national level
• Excellent compensation package
• 25 days annual paid leave (+1 day per year up to 30)
• Full “Luxury” package health insurance including dental care and optical glasses
• Meal vouchers of 200 BGN per month
• Fully covered Multisport card
• Free coffee, snacks and drinks at the office