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Hunkemöller Logo Hunkemöller · IT - Administration

Head of Inhouse Agency

Netherlands, Hilversum · Job Posted January 22, 2026
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Job Description

The Manager, In-House Agency is the operational backbone of our in-house agency team. This is not a creative leadership role. It’s an operations-focused position where you’ll define how the agency runs, scales, and collaborates. You’ll ensure that workflows, tools, and teams align to consistently deliver against our most important KPIs: a high level of service (delivery speed, efficiency and reliability) and elevated creative quality (on-brand execution and consistency).

Job Responsibility

  • Define and implement the operational vision for the in-house agency, ensuring high-volume delivery at consistently high quality
  • Lead the creation, alignment, and tracking of OKRs to unite all teams behind clear, measurable goals tied directly to our service and quality KPI’s
  • Proactively identify opportunities to improve efficiency, elevate quality, and increase cross-functional impact
  • Build and nurture a culture of trust, open communication, psychological safety, and camaraderie
  • Partner with team leads on performance management, development plans, training, feedback cycles and ensuring teams are equipped to meet delivery and quality expectations
  • Lead staffing strategies, organizational planning, recruitment and onboarding of new team members
  • Oversee day-to-day operations, ensuring seamless workflows, efficient resourcing, and clear processes that support high service levels
  • Drive adoption and optimization of workflow tools, systems and technology that enhance collaboration, reduce friction and on-time delivery
  • Maintain high production standards across creative output to protect brand standards
  • Oversee negotiations for talent and artist fees, review contracts and agreements to safeguard the best interests of the business
  • Ensure compliance with legal requirements, usage rights, permits, safety standards, and relevant laws
  • Set and manage annual budgets, monitor actuals, and present updates and proposals to senior leadership
  • Lead vendor tender processes: benchmarking, negotiating contracts, and ensuring partnerships deliver quality, service, and value
  • Ensure structured organisation, filing, and archiving of all agency assets (servers, workflow tools, DAM)
  • Partner with functional leads to safeguard creative and production standards
  • Introduce and grow a strong network of creative talent, agencies and production partners
  • Implement review systems and guardrails that support consistent, high-quality output
  • Ensure teams have the information, resources, and time needed to deliver their best work
  • Act as a senior point of contact for cross-department stakeholders, ensuring clear communication and aligned expectations
  • Support business partners with briefing, scoping, planning, and managing competing priorities while maintaining service levels
  • Bring operational clarity and diplomacy to resolve cross-functional challenges
  • Analyze data, workflows, and feedback to identify bottlenecks and implement scalable improvements
  • Champion innovation in process, tools, organizational design, and emerging technologies including AI workflows to expand capacity and raise standards
  • Lead initiatives that strengthen integration and collaboration and operational scalability
  • Stay informed on cultural, creative, and technology trends to keep our work fresh, relevant, and ahead of competitors

Requirements

  • 10+ years experience in creative operations, in-house agency management, or a similar operational role, including team leadership experience
  • Demonstrated ability to build team culture, drive alignment, and motivate multidisciplinary teams to success
  • Strong understanding and experience implementing workflow tools, productivity systems, and operational frameworks across Creative, Design, Production, and Operations
  • Ability to translate business goals into operational strategy with clear, measurable outcomes
  • Highly organized, solutions-oriented, and comfortable balancing structure with flexibility
  • Strong communication skills and the ability to facilitate clear, productive, and diplomatic conversations
  • Open to new thinking, receptive to feedback, and able to explore fresh ideas without defensiveness or prematurely blocking possibilities
  • Excellent senior-level stakeholder management and the confidence to partner with board executives
  • A strong creative aesthetic aligned with Hunkemöller’s brand direction
  • Hybrid role based in Hilversum, Netherlands with minimum 3 days per week in the office (not a remote role)
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