Head of Inhouse Agency Job at Hunkemöller (Hilversum)

Job Description

The Manager, In-House Agency is the operational backbone of our in-house agency team. This is not a creative leadership role. It’s an operations-focused position where you’ll define how the agency runs, scales, and collaborates. You’ll ensure that workflows, tools, and teams align to consistently deliver against our most important KPIs: a high level of service (delivery speed, efficiency and reliability) and elevated creative quality (on-brand execution and consistency).

Job Responsibility

Define and implement the operational vision for the in-house agency, ensuring high-volume delivery at consistently high quality
Lead the creation, alignment, and tracking of OKRs to unite all teams behind clear, measurable goals tied directly to our service and quality KPI’s
Proactively identify opportunities to improve efficiency, elevate quality, and increase cross-functional impact
Build and nurture a culture of trust, open communication, psychological safety, and camaraderie
Partner with team leads on performance management, development plans, training, feedback cycles and ensuring teams are equipped to meet delivery and quality expectations
Lead staffing strategies, organizational planning, recruitment and onboarding of new team members
Oversee day-to-day operations, ensuring seamless workflows, efficient resourcing, and clear processes that support high service levels
Drive adoption and optimization of workflow tools, systems and technology that enhance collaboration, reduce friction and on-time delivery
Maintain high production standards across creative output to protect brand standards
Oversee negotiations for talent and artist fees, review contracts and agreements to safeguard the best interests of the business
Ensure compliance with legal requirements, usage rights, permits, safety standards, and relevant laws
Set and manage annual budgets, monitor actuals, and present updates and proposals to senior leadership
Lead vendor tender processes: benchmarking, negotiating contracts, and ensuring partnerships deliver quality, service, and value
Ensure structured organisation, filing, and archiving of all agency assets (servers, workflow tools, DAM)
Partner with functional leads to safeguard creative and production standards
Introduce and grow a strong network of creative talent, agencies and production partners
Implement review systems and guardrails that support consistent, high-quality output
Ensure teams have the information, resources, and time needed to deliver their best work
Act as a senior point of contact for cross-department stakeholders, ensuring clear communication and aligned expectations
Support business partners with briefing, scoping, planning, and managing competing priorities while maintaining service levels
Bring operational clarity and diplomacy to resolve cross-functional challenges
Analyze data, workflows, and feedback to identify bottlenecks and implement scalable improvements
Champion innovation in process, tools, organizational design, and emerging technologies including AI workflows to expand capacity and raise standards
Lead initiatives that strengthen integration and collaboration and operational scalability
Stay informed on cultural, creative, and technology trends to keep our work fresh, relevant, and ahead of competitors

Requirements

10+ years experience in creative operations, in-house agency management, or a similar operational role, including team leadership experience
Demonstrated ability to build team culture, drive alignment, and motivate multidisciplinary teams to success
Strong understanding and experience implementing workflow tools, productivity systems, and operational frameworks across Creative, Design, Production, and Operations
Ability to translate business goals into operational strategy with clear, measurable outcomes
Highly organized, solutions-oriented, and comfortable balancing structure with flexibility
Strong communication skills and the ability to facilitate clear, productive, and diplomatic conversations
Open to new thinking, receptive to feedback, and able to explore fresh ideas without defensiveness or prematurely blocking possibilities
Excellent senior-level stakeholder management and the confidence to partner with board executives
A strong creative aesthetic aligned with Hunkemöller’s brand direction
Hybrid role based in Hilversum, Netherlands with minimum 3 days per week in the office (not a remote role)

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Head of Inhouse Agency

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