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Head of Infrastructure Engineering

United Kingdom, London · Job Posted July 14, 2026
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Job Description

We are looking for a Head of Infrastructure Engineering to lead the third-level infrastructure engineering function. This person will be accountable for the stability, performance, and scalability of enterprise infrastructure platforms, while ensuring disciplined and on-time delivery of strategic initiatives. The role sits within Tech Operations and reports directly to the Head of Tech Operations.

Job Responsibility

  • Lead and develop a high-performing expert infrastructure engineering team responsible for the resolution of complex, escalated incidents and the continuous improvement of infrastructure platforms
  • Serve as the ultimate technical escalation point for infrastructure issues impacting production environments (servers, networking, storage, cloud, virtualisation, and end-user computing)
  • Define and enforce infrastructure standards, configuration baselines, and operational runbooks
  • Drive automation and tooling initiatives to reduce manual effort, improve reliability, and accelerate incident resolution
  • Partner with Infra Services, App Services, and Service Operations teams to ensure seamless service continuity
  • Ensure compliance with security, audit, and regulatory requirements across all infrastructure domains
  • Collaborate cross-functionally with Infra Services, Digital Transformation Ops, Asset Management, and vendor partners to align delivery efforts
  • Drive continuous improvement in project delivery practices, embedding lessons learned into future programmes

Requirements

  • 10+ years of progressive experience in IT infrastructure, with at least 4 years in a senior technical leadership or management role
  • Proven experience managing infrastructure operations across enterprise environments (on-premises, cloud, hybrid)
  • Demonstrable experience leading complex technology infrastructure projects using structured project management methodologies (e.g. PMP, PRINCE2, Agile)
  • Deep technical knowledge across multiple domains: server and virtualisation (VMware, Hyper-V), networking, storage, cloud platforms (Azure, AWS), and identity management (Active Directory, Entra ID)
  • Strong understanding of ITIL service management principles
  • Experience operating in regulated financial services or professional services environments is a strong advantage

Nice to have

  • Professional certifications: PMP, PRINCE2, ITIL 4, Microsoft Azure, or equivalent
  • Familiarity with ServiceNow or equivalent ITSM tooling
  • Experience with infrastructure-as-code and automation frameworks (Terraform, Ansible, PowerShell)

What we offer

  • Support for professional accreditations such as ACCA and study leave
  • Flexible arrangements, generous holidays, plus an additional day off for your birthday
  • Continuous mentoring along your career progression
  • Active sports, events and social committees across our offices
  • 24/7 support available from our Employee Assistance Program
  • The opportunity to invest in our growth and success through our Employee Share Plan

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