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We are looking for a Head of Infrastructure Engineering to lead the third-level infrastructure engineering function. This person will be accountable for the stability, performance, and scalability of enterprise infrastructure platforms, while ensuring disciplined and on-time delivery of strategic initiatives. The role sits within Tech Operations and reports directly to the Head of Tech Operations.
Job Responsibility
Lead and develop a high-performing expert infrastructure engineering team responsible for the resolution of complex, escalated incidents and the continuous improvement of infrastructure platforms
Serve as the ultimate technical escalation point for infrastructure issues impacting production environments (servers, networking, storage, cloud, virtualisation, and end-user computing)
Define and enforce infrastructure standards, configuration baselines, and operational runbooks
Drive automation and tooling initiatives to reduce manual effort, improve reliability, and accelerate incident resolution
Partner with Infra Services, App Services, and Service Operations teams to ensure seamless service continuity
Ensure compliance with security, audit, and regulatory requirements across all infrastructure domains
Collaborate cross-functionally with Infra Services, Digital Transformation Ops, Asset Management, and vendor partners to align delivery efforts
Drive continuous improvement in project delivery practices, embedding lessons learned into future programmes
Requirements
10+ years of progressive experience in IT infrastructure, with at least 4 years in a senior technical leadership or management role
Demonstrable experience leading complex technology infrastructure projects using structured project management methodologies (e.g. PMP, PRINCE2, Agile)
Deep technical knowledge across multiple domains: server and virtualisation (VMware, Hyper-V), networking, storage, cloud platforms (Azure, AWS), and identity management (Active Directory, Entra ID)
Strong understanding of ITIL service management principles
Experience operating in regulated financial services or professional services environments is a strong advantage
Nice to have
Professional certifications: PMP, PRINCE2, ITIL 4, Microsoft Azure, or equivalent
Familiarity with ServiceNow or equivalent ITSM tooling
Experience with infrastructure-as-code and automation frameworks (Terraform, Ansible, PowerShell)
What we offer
Support for professional accreditations such as ACCA and study leave
Flexible arrangements, generous holidays, plus an additional day off for your birthday
Continuous mentoring along your career progression
Active sports, events and social committees across our offices
24/7 support available from our Employee Assistance Program
The opportunity to invest in our growth and success through our Employee Share Plan