Head of Implementation & Onboarding Job at Supermetrics (Dublin)

Senior Manager, Head of High Touch Onboarding

Apollo.io is hiring a Senior Manager, High Touch Onboarding to lead and scale ou...

Location

United States

Salary:

140000.00 - 210000.00 USD / Year

Apollo.io

Expiration Date

Until further notice

Requirements

5+ years in Professional Services / Implementation / Customer Delivery in B2B SaaS (technical product preferred)
2+ years people management (hiring, coaching, performance management, leveling)
Strong delivery leadership: can run a portfolio of implementations with clear project governance and stakeholder management
Comfort with technical GTM ecosystems (Salesforce/HubSpot context, integrations, data/workflow concepts)

Job Responsibility

Build Services Delivery & Cross-functional Orchestration
Own a portfolio of onboarding implementations (high-touch + partner-led), ensuring predictable delivery across timelines, scope, and customer outcomes
Establish a services operating cadence: kickoff standards, weekly status, risk management, exec-level steering as needed for strategic accounts
Drive clean handoffs from pre-sales to onboarding delivery
Partner deeply with Sales/CS to align engagement model
Maintain & Scale a Partner-Led Delivery Motion (Quality + Enablement)
Own partner agency strategy for onboarding delivery
Build the partner governance system
Ensure partner-led implementations maintain Apollo’s bar for customer experience, technical correctness, and timeline discipline
Create scalable collateral for partners and internal teams

What we offer

equity
company bonus or sales commissions/bonuses
401(k) plan
at least 10 paid holidays per year, flex PTO, and parental leave
employee assistance program and wellbeing benefits
global travel coverage
life/AD&D/STD/LTD insurance
FSA/HSA and medical, dental, and vision benefits

Fulltime

New

Head of Wealth Operations

Location

Italy , Milan

Salary:

80000.00 EUR / Year

Satispay

Expiration Date

Until further notice

Requirements

Solid operations management background
Proven people management experience
Pragmatic, implementation-oriented mindset
Financial industry fluency
CRM & Tech Savviness
Regulatory Translation
Strategic planning exposure

Job Responsibility

Operationalize the channel - Design, implement, and continuously improve the processes, workflows, and tools that enable our team of financial coaches to deliver high-quality coaching at scale
Build and lead the team - Hire, onboard, train, and manage a growing team of financial coaches and trainers
Define the training model and build internal capabilities to reduce dependency on external providers
Own operational KPIs - Define and monitor the metrics that matter — NPS, number of coachings delivered, team capacity, and productivity
Ensure service quality - Translate regulatory and compliance requirements into operational processes, scripts, workflows, and controls — enabling the evolution of the financial training model
Partner with Business & Tech - Collaborate with the Growth and Tech teams on CRM setup and tooling to support service delivery and client management

What we offer

Private insurance for you and your family
Psychological support with Serenis
Mental health workshops
Stock Option Plan
Meal vouchers
Relocation support if you're moving countries
Professional development programs
Internal mobility
Language courses with Preply
Unlimited PTO

Fulltime

New

Director for APAC and EMEA Head of Middle Office and Fund Accounting Shared Services

This Director-level role leads the EMEA and APAC Middle Office and Fund Accounti...

Location

Poland , Warsaw

Salary:

510000.00 PLN / Year

Citi

Expiration Date

Until further notice

Requirements

10+ years of progressive experience in a senior Middle Office or Investment Operations role
10+ years of people management experience, including leading manager-of-manager teams or similarly sized large teams
Proven stakeholder management skills with a demonstrated ability to build and nurture long-term relationships
Deep knowledge of pre-NAV functions and the essential inputs for publishing IBOR and ABOR records for complex assets
Demonstrated track record of implementing process standardization and efficiency initiatives
Possess a continuous improvement and transformation mindset, utilizing data-driven insights to identify opportunities and develop innovative solutions
Extensive experience working on complex projects, leveraging agile methodologies and rapid development to deliver quick-to-market, client-focused solutions that achieve quantifiable commercial and operational objectives
Excellent communication skills (oral & written) and demonstrated executive presence
Proven experience in direct, senior-level client and vendor engagement
Bachelor's/University degree required

Job Responsibility

Provide functional leadership for global Transaction Control, Corporate Action, and Product Reference Data teams
Deliver day-to-day leadership across APAC and EMEA regions, ensuring timely and accurate data provision to Middle Office and Fund Accounting teams for IBOR and ABOR NAV generation
Serve as a primary escalation point for the operations team, ensuring transparent and consistent communication across all operational groups
Monitor service level standards and provide senior management with comprehensive compliance reporting
Maintain an environment where processes and controls are rigorously monitored, and potential risks are escalated promptly
Drive productivity and scale across teams, developing and leading strategic plans, and securing necessary budgetary and resourcing support
Collaborate with implementation teams to ensure smooth client onboarding and seamless integration into fully automated, scalable operating models
Partner with Product, Technology, and Change teams to define and execute the roadmap for platform investment initiatives
Coordinate, execute, and report on initiatives designed to understand cost drivers and evaluate client profitability
Engage with Operations partners in Enterprise Reference Data teams to develop an end-to-end global target state operating model that maximizes efficiency, ensures resilience, and aligns with downstream NAV producing teams

What we offer

Employer paid Defined Contribution Pension Plan contribution of 6% of employee's pensionable earnings (PPE Program)
Employer paid Private Medical Care Package for employees and Private Medical Care Packages for certain family members available at preferential rates
Employer paid Life Insurance Program for employees and Life Insurance for certain family members available at preferential rates
Employee Assistance Program financed by Employer
Paid Parental Leave Program (maternity and paternity leave
statutory and 2 weeks additional paid paternity leave)
Sport Card for employees subsidised via Social Benefits Fund and Sport Cards for certain family members available at preferential rates
Additional benefits from Company's Social Benefit Fund, in particular: Holidays Allowance, support for sport and cultural activities, team building events
Additional day off for volunteering
Cafeteria/ flex benefit – a company benefits system which enables employees to select and purchase benefits offered by a provider and available for employees on the platform

Fulltime

New

Global Head of Sales Enablement

We’re Fever, the world’s leading tech platform for culture and live entertainmen...

Location

Spain , Madrid

Salary:

Not provided

Fever

Expiration Date

Until further notice

Requirements

At least 4+ years of top-tier consulting, strategy, or equivalent experience, ideally complemented by 4+ years in sales enablement, sales leadership, commercial excellence, or revenue operations
Passionate about sales, coaching, training, and developing high-performing teams
Experience building scalable enablement programs in fast-growing organizations
Strong understanding of sales methodologies, pipeline management, and commercial execution
Self-starter mentality with the ability to thrive in a demanding, fast-paced, high-growth environment
Demonstrated data-driven approach to decision-making, prioritization, and performance management
Exceptional stakeholder management skills with the ability to influence senior leaders across functions
Excellent communication skills in both English and Spanish, written and verbal
French and/or German are a strong plus
Comfortable working with AI tools, Salesforce, Tableau, and modern sales technology stacks

Job Responsibility

Design and lead Fever's global onboarding program for all Business Development new hires
Transform sales methodologies and best practices into structured, scalable training programs
Build certification frameworks covering product knowledge, messaging, discovery, negotiation, objection handling, and sales process
Continuously improve onboarding effectiveness through performance tracking and feedback loops
Work directly with Business Development teams through call reviews, deal reviews, role plays, and 1:1 coaching
Partner with managers to identify performance gaps and deploy targeted training initiatives
Establish coaching frameworks and best practices across all regions
Act as the primary feedback loop between the field and RevOps regarding process and tool adoption
Own and continuously evolve Fever's global Business Development Playbook
Standardize sales language, messaging, and qualification frameworks across markets

What we offer

Attractive compensation package consisting of base salary and the potential to earn a significant bonus for top performance
Opportunity to have a real impact in a high-growth global category leader
40% discount on all Fever events and experiences
Work in a location in the heart of Madrid, with possible travel across our markets
Home office friendly
Responsibility from day one and professional and personal growth
Great work environment with a young, international team of talented people to work with
Health insurance and other benefits such as Flexible remuneration with a 100% tax exemption through Cobee
Gympass
English Lessons

Fulltime

Head of People Operations

Part of the People & Culture team, the Head of People Operations is a new and ex...

Location

United Kingdom , Dover

Salary:

55000.00 GBP / Year

Migrant Help

Expiration Date

June 22, 2026

Requirements

Demonstrable experience of managing an HR/People & Culture team(s) to successfully delivering against an SLA in a regulated environment
Strong working knowledge of UK employment law with demonstrable experience of confidently and competently advising on employee relations issues
Experience of identifying, managing and mitigating organisational risk arising from people issues across the employee life cycle
Proven people management and leadership capability
Ability to interact with and influence various levels of people across the organisation
Excellent active listening with ability to process and share information effectively

Job Responsibility

Lead the end to end delivery of people operational services, delivering against established SLA, including employee lifecycle activities - onboarding, employee changes and exits
Ensure People policies, processes, and procedures are consistently applied and continuously improved
Oversee all case management, ensuring timely, compliant, and risk‑aware resolution of employee relations matters
Act as the senior operational escalation point for complex or high risk people issues
Oversee and optimise People systems (e.g. PeopleHR, payroll system, Perkbox)
Ensure accuracy, integrity, and effective use of people data
Led on production of high‑quality people metrics, dashboards, People tasks and insights to support workforce planning, decision‑making and compliance
Ensure compliance with GDPR and data protection standards
Maintain and develop People policies aligned to employment law and organisational values
Ensure compliance with UK employment legislation and organisational contractual obligations

What we offer

Our working week is 35 hours per week offering flexibility and work life balance
Enhanced family friendly provisions
Employees will gain an extra day annual leave per year to a maximum of 39 days, including bank holidays (pro-rata)
Option to buy or sell up to 5 days of annual leave
Access to Perkbox, an employee rewards and benefits platform with over 9,000 deals and discounts, a range of free perks, employee wellbeing support and other additional employee benefits and recognitions
Wellbeing support
Migrant Help offers employees a non-contributory pension scheme Migrant Help pays 8% worth of employee salary into the pension scheme

Fulltime

!

Head of Employee Relations & HR Compliance

As the Head of Employee Relations and HR Compliance at BlackLine, you will play ...

Location

United States , Pleasanton

Salary:

239000.00 - 299000.00 USD / Year

BlackLine

Expiration Date

Until further notice

Requirements

8+ years of progressive experience in HR, with a focus on employee relations and compliance
Deep understanding of international and US federal, state, and local employment laws and regulations
Experience working within a FedRAMP compliant environment, including familiarity with the specific HR compliance, background check, and auditing requirements it entails
Proven experience conducting thorough and objective investigations
Strong interpersonal and communication skills, with the ability to influence and build relationships at all levels
Exceptional problem-solving and decision-making abilities
Demonstrated leadership experience in a complex organizational environment
Bachelor's degree in Human Resources, Business Administration, or a related field
Master's or JD degree preferred

Job Responsibility

Lead and conduct thorough investigations into employee complaints, conflicts, and allegations of policy violations
Collaborate with legal counsel when necessary and ensure appropriate documentation and resolution of investigations
Track and analyze employee relations trends with the lens to develop, implement, and oversee programs and initiatives that promote a positive workplace culture
Provide guidance and support to HRBPs, managers, and employees on employee relations matters, conflict resolution, and performance management
Stay current on international and US federal, state, and local employment laws and regulations to ensure the organization's compliance
Develop and maintain HR policies and procedures, ensuring alignment with applicable laws and industry best practices
Conduct regular audits to assess HR compliance and implement corrective actions as needed
Lead HR-related FedRAMP audit controls and compliance initiatives, partnering cross-functionally to develop and maintain robust processes for onboarding, offboarding, and other personnel-related audit controls
Develop and deliver training programs for managers and employees on HR policies, compliance, and best practices
Provide ongoing education to ensure a strong understanding of employment laws and regulations

What we offer

short-term and long-term incentive programs
robust offering of benefit and wellness plans

Fulltime

Head of Resilience Management for APAC-ME

Summary The Head of Resilience management for APAC-ME will be responsible for de...

Location

Singapore , Singapour

Salary:

Not provided

Crédit Agricole

Expiration Date

Until further notice

Requirements

10+ years of experience in operational resilience, business continuity, or risk management within the financial sector
Proven leadership experience
Deep understanding of regulatory requirements in Asia DORA, with experience managing regulatory interactions
Bachelor’s or Master Degree in Computer Science, Information Technology, Business continuity or equivalent
Professional certification such as CBCM, CBCI, CBCP (preferred)
Expertise in incident response methodologies, business continuity planning and in cyber resilience frameworks
String knowledge of CIB activities in order to be able to talk with the Business Lines and understand their constraints
Strong knowledge of operational resilience risk management, threat intelligence, and IT disaster recovery strategies

Job Responsibility

Develop and implement a comprehensive operational resiliency strategy aligned with regulatory requirements and industry standards
Define resilience objectives, key risk indicators (KRIs), and performance metrics to measure the effectiveness of resiliency programs
Collaborate with senior leadership to embed resilience principles into business and technology processes
Stay ahead of emerging risks, regulatory changes, and threat landscapes to refine and enhance resilience strategies
Oversee the development and execution of the bank’s resilience framework, ensuring rapid response and recovery from incidents
Lead tabletop exercises and simulations to test cyber incident response and business recovery capabilities
Coordinate with internal stakeholders during crisis
Coordinate and maintain enterprise-wide business continuity and disaster recovery plans with the different stakeholders in the Entities, ensuring readiness to sustain critical business operations during disruptions
Coordinate and conduct with the different stakeholders in the Entities regular BC/DR testing, audits, and training sessions to validate effectiveness and improve preparedness
Work closely with technology teams to ensure recovery time objectives (RTOs) and recovery point objectives (RPOs) are met for critical systems

Head of Digital Marketing & SaaS Growth

Lead the transformation of our customer acquisition and lifecycle management cap...

Location

United Kingdom , London

Salary:

Not provided

Info Technology Supply Ltd.

Expiration Date

Until further notice

Requirements

2–5 years of experience in B2B marketing, with at least 1 year in a leadership or ownership role, in-house, not agency
Demonstrated track record of building demand generation engines with measurable results, pipeline, CAC, conversion rates. Not just managing campaigns
Experience owning GTM strategy for a SaaS product, not just executing it
Comfortable working in a lean environment where you build before you delegate
Commercially oriented, you think in CAC, LTV, ARR, churn, and pipeline, not impressions and clicks
Hands-on with marketing automation and CRM platforms
Able to brief, manage, and hold accountable external agencies without micromanaging
Data-driven decision maker who can also write a compelling brief or a sharp value proposition

Job Responsibility

Define and own the positioning, messaging, and go-to-market strategy for each product in the portfolio, ensuring alignment with specific customer segments rather than a generic approach, in close collaboration with Product Management
Translate product capabilities into commercial value propositions that sales and CS can actually use
Own competitive intelligence and market positioning on an ongoing basis
Build and manage a multi-channel demand generation strategy, paid, SEO, email, content, and events, that consistently delivers qualified pipeline
Implement and optimise marketing automation and CRM integration to support lead scoring, nurturing, and conversion
Own campaign performance, not just activity, but results: MQLs, CPL, pipeline contribution
Take commercial ownership of the Customer Success function, retention, onboarding, adoption, and expansion across the client base
Build the frameworks and processes for a CS function that scales, health scoring, renewal management, proactive engagement
Own the marketing and CS KPI framework, define the metrics, build the dashboards, report to the MD with clarity and honesty
Make decisions based on data, not instinct alone. Optimise continuously. Own and deliver against aggressive targets for marketing and customer success KPIs

What we offer

Opportunity to build and scale critical functions with significant business impact
Autonomy to implement modern marketing and customer success best practices
Established customer base and proven products as foundation
Additional Performance-based compensation with significant variable component tied to measurable results
Collaborative environment with supportive executive team
European scope with potential for international impact
Career progression opportunities in growing organization
A company laptop for business use
Business Expenses
Annual leave entitlement aligned to the location-based, with gradual progression up to a maximum of 30 days, in line with completed years of service

Fulltime

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Head of Implementation & Onboarding

Job Description

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