Head of Implementation & Onboarding Job at Supermetrics (Dublin)

Head of Implementation & Onboarding

Manage the transformation of how Supermetrics delivers customer onboarding and i...

Location

Ireland; Netherlands; Finland; United Kingdom , Dublin; Amsterdam; Helsinki; UK

Salary:

Not provided

Supermetrics

Expiration Date

Until further notice

Requirements

Demonstrated experience leading Professional Services, implementation, or onboarding teams in a SaaS environment
Experience leading process transformation, standardization, or automation initiatives
Familiarity with AI, automation, or scalable delivery models — direct technical skills are not required
Experience working cross-functionally with Product and Customer Success teams
Experience managing global or distributed teams
A systems mindset, you think in scalable processes, not individual projects
The ability to lead teams through transformation and uncertainty while staying focused on outcomes

Job Responsibility

Transform onboarding and implementation from a manual, consultant-driven process into a scalable, AI-assisted delivery engine
Lead a global team of implementation specialists across EMEA, North America, and JAPAC
Implement AI-first, human-in-the-loop delivery models for both core onboarding and Supermetrics Activate implementations
Act as the bridge between strategy and execution, ensuring the new delivery model is integrated across the organization
Collaborate cross-functionally with Professional Services leadership, Product, Customer Success, and AI and automation specialists
Embedding AI-assisted discovery, solution design, and implementation preparation into daily workflows
Standardizing onboarding and implementation workflows to promote reusability and consistency across projects and regions
Enabling the team to shift from manual execution to validation and oversight in an AI-assisted environment
Enforcing new delivery standards and preventing fallback to legacy manual processes
Establishing clear quality and validation checkpoints across all customer segments

Fulltime

Senior Manager, Head of High Touch Onboarding

Apollo.io is hiring a Senior Manager, High Touch Onboarding to lead and scale ou...

Location

United States

Salary:

140000.00 - 210000.00 USD / Year

Apollo.io

Expiration Date

Until further notice

Requirements

5+ years in Professional Services / Implementation / Customer Delivery in B2B SaaS (technical product preferred)
2+ years people management (hiring, coaching, performance management, leveling)
Strong delivery leadership: can run a portfolio of implementations with clear project governance and stakeholder management
Comfort with technical GTM ecosystems (Salesforce/HubSpot context, integrations, data/workflow concepts)

Job Responsibility

Build Services Delivery & Cross-functional Orchestration
Own a portfolio of onboarding implementations (high-touch + partner-led), ensuring predictable delivery across timelines, scope, and customer outcomes
Establish a services operating cadence: kickoff standards, weekly status, risk management, exec-level steering as needed for strategic accounts
Drive clean handoffs from pre-sales to onboarding delivery
Partner deeply with Sales/CS to align engagement model
Maintain & Scale a Partner-Led Delivery Motion (Quality + Enablement)
Own partner agency strategy for onboarding delivery
Build the partner governance system
Ensure partner-led implementations maintain Apollo’s bar for customer experience, technical correctness, and timeline discipline
Create scalable collateral for partners and internal teams

What we offer

equity
company bonus or sales commissions/bonuses
401(k) plan
at least 10 paid holidays per year, flex PTO, and parental leave
employee assistance program and wellbeing benefits
global travel coverage
life/AD&D/STD/LTD insurance
FSA/HSA and medical, dental, and vision benefits

Fulltime

Head Of Recruitment

At Adapty, we make it easy for mobile apps to manage in-app purchases and paywal...

Location

Salary:

Not provided

Adapty.io

Expiration Date

Until further notice

Requirements

5+ years in recruitment, including 2+ years leading a team
built structured recruitment processes from scratch: ICPs, scorecards, interview packs, not inherited them
comfortable presenting pipeline data to a CEO and defending your methodology
closed complex senior or leadership roles: VP, Head, C-level
think in conversion rates, not just headcount
experience with ATS implementation or migration (Ashby, Workable, or Lever is a plus)
made hiring and firing decisions on your own team, and can explain your criteria
work well where the product org, the CEO, and the HR team all have opinions, and you know how to get alignment

Job Responsibility

Own end-to-end recruitment across Adapty, FunnelFox, and other products: 200+ people, 5 recruiters reporting to you
Drive sourcing strategy per role type: which channels, what outreach, what response rates to expect
Build structured interview packs, ICPs, and scorecards for all vacancy types: leadership, IC, and ops
Own team performance against quarterly quota: monitor points progress weekly, act when anyone tracks below 50%
Hire new talent acquisition managers when headcount plan requires it
define their quota and onboarding from day one
Create real-time pipeline transparency: CEO-facing dashboards, weekly funnel reports, conversion data by stage and source
Train hiring managers: run alignment sessions before every search, teach them how to evaluate candidates, not just interview them

What we offer

Flexible remote work
language learning
sports
health insurance
laptop coverage
and more

Head of Wealth Operations

Location

Italy , Milan

Salary:

80000.00 EUR / Year

Satispay

Expiration Date

Until further notice

Requirements

Solid operations management background
Proven people management experience
Pragmatic, implementation-oriented mindset
Financial industry fluency
CRM & Tech Savviness
Regulatory Translation
Strategic planning exposure

Job Responsibility

Operationalize the channel - Design, implement, and continuously improve the processes, workflows, and tools that enable our team of financial coaches to deliver high-quality coaching at scale
Build and lead the team - Hire, onboard, train, and manage a growing team of financial coaches and trainers
Define the training model and build internal capabilities to reduce dependency on external providers
Own operational KPIs - Define and monitor the metrics that matter — NPS, number of coachings delivered, team capacity, and productivity
Ensure service quality - Translate regulatory and compliance requirements into operational processes, scripts, workflows, and controls — enabling the evolution of the financial training model
Partner with Business & Tech - Collaborate with the Growth and Tech teams on CRM setup and tooling to support service delivery and client management

What we offer

Private insurance for you and your family
Psychological support with Serenis
Mental health workshops
Stock Option Plan
Meal vouchers
Relocation support if you're moving countries
Professional development programs
Internal mobility
Language courses with Preply
Unlimited PTO

Fulltime

Director for APAC and EMEA Head of Middle Office and Fund Accounting Shared Services

This Director-level role leads the EMEA and APAC Middle Office and Fund Accounti...

Location

Poland , Warsaw

Salary:

510000.00 PLN / Year

Citi

Expiration Date

Until further notice

Requirements

10+ years of progressive experience in a senior Middle Office or Investment Operations role
10+ years of people management experience, including leading manager-of-manager teams or similarly sized large teams
Proven stakeholder management skills with a demonstrated ability to build and nurture long-term relationships
Deep knowledge of pre-NAV functions and the essential inputs for publishing IBOR and ABOR records for complex assets
Demonstrated track record of implementing process standardization and efficiency initiatives
Possess a continuous improvement and transformation mindset, utilizing data-driven insights to identify opportunities and develop innovative solutions
Extensive experience working on complex projects, leveraging agile methodologies and rapid development to deliver quick-to-market, client-focused solutions that achieve quantifiable commercial and operational objectives
Excellent communication skills (oral & written) and demonstrated executive presence
Proven experience in direct, senior-level client and vendor engagement
Bachelor's/University degree required

Job Responsibility

Provide functional leadership for global Transaction Control, Corporate Action, and Product Reference Data teams
Deliver day-to-day leadership across APAC and EMEA regions, ensuring timely and accurate data provision to Middle Office and Fund Accounting teams for IBOR and ABOR NAV generation
Serve as a primary escalation point for the operations team, ensuring transparent and consistent communication across all operational groups
Monitor service level standards and provide senior management with comprehensive compliance reporting
Maintain an environment where processes and controls are rigorously monitored, and potential risks are escalated promptly
Drive productivity and scale across teams, developing and leading strategic plans, and securing necessary budgetary and resourcing support
Collaborate with implementation teams to ensure smooth client onboarding and seamless integration into fully automated, scalable operating models
Partner with Product, Technology, and Change teams to define and execute the roadmap for platform investment initiatives
Coordinate, execute, and report on initiatives designed to understand cost drivers and evaluate client profitability
Engage with Operations partners in Enterprise Reference Data teams to develop an end-to-end global target state operating model that maximizes efficiency, ensures resilience, and aligns with downstream NAV producing teams

What we offer

Employer paid Defined Contribution Pension Plan contribution of 6% of employee's pensionable earnings (PPE Program)
Employer paid Private Medical Care Package for employees and Private Medical Care Packages for certain family members available at preferential rates
Employer paid Life Insurance Program for employees and Life Insurance for certain family members available at preferential rates
Employee Assistance Program financed by Employer
Paid Parental Leave Program (maternity and paternity leave
statutory and 2 weeks additional paid paternity leave)
Sport Card for employees subsidised via Social Benefits Fund and Sport Cards for certain family members available at preferential rates
Additional benefits from Company's Social Benefit Fund, in particular: Holidays Allowance, support for sport and cultural activities, team building events
Additional day off for volunteering
Cafeteria/ flex benefit – a company benefits system which enables employees to select and purchase benefits offered by a provider and available for employees on the platform

Fulltime

Global Head of Sales Enablement

We’re Fever, the world’s leading tech platform for culture and live entertainmen...

Location

Spain , Madrid

Salary:

Not provided

Fever

Expiration Date

Until further notice

Requirements

At least 4+ years of top-tier consulting, strategy, or equivalent experience, ideally complemented by 4+ years in sales enablement, sales leadership, commercial excellence, or revenue operations
Passionate about sales, coaching, training, and developing high-performing teams
Experience building scalable enablement programs in fast-growing organizations
Strong understanding of sales methodologies, pipeline management, and commercial execution
Self-starter mentality with the ability to thrive in a demanding, fast-paced, high-growth environment
Demonstrated data-driven approach to decision-making, prioritization, and performance management
Exceptional stakeholder management skills with the ability to influence senior leaders across functions
Excellent communication skills in both English and Spanish, written and verbal
French and/or German are a strong plus
Comfortable working with AI tools, Salesforce, Tableau, and modern sales technology stacks

Job Responsibility

Design and lead Fever's global onboarding program for all Business Development new hires
Transform sales methodologies and best practices into structured, scalable training programs
Build certification frameworks covering product knowledge, messaging, discovery, negotiation, objection handling, and sales process
Continuously improve onboarding effectiveness through performance tracking and feedback loops
Work directly with Business Development teams through call reviews, deal reviews, role plays, and 1:1 coaching
Partner with managers to identify performance gaps and deploy targeted training initiatives
Establish coaching frameworks and best practices across all regions
Act as the primary feedback loop between the field and RevOps regarding process and tool adoption
Own and continuously evolve Fever's global Business Development Playbook
Standardize sales language, messaging, and qualification frameworks across markets

What we offer

Attractive compensation package consisting of base salary and the potential to earn a significant bonus for top performance
Opportunity to have a real impact in a high-growth global category leader
40% discount on all Fever events and experiences
Work in a location in the heart of Madrid, with possible travel across our markets
Home office friendly
Responsibility from day one and professional and personal growth
Great work environment with a young, international team of talented people to work with
Health insurance and other benefits such as Flexible remuneration with a 100% tax exemption through Cobee
Gympass
English Lessons

Fulltime

Private Credit Head of Accounting

Robert Half Financial Services are hiring for a Private Credit Head of Accountin...

Location

United States , New York

Salary:

250000.00 - 275000.00 USD / Year

Robert Half

Expiration Date

Until further notice

Requirements

Active CPA license
20+ years Fund Accounting experience at an Investment firm or Big 4/Public firm
Knowledge of Private Credit, CLO Funds or Distressed Credit
Deep understanding of fund structures, carry vehicles, investment accounting, and valuation methodologies
Experience managing both internal accounting teams and third-party administrators
Strong leadership and stakeholder management skills
Bachelors or Masters in Accounting

Job Responsibility

Lead and manage the in-house accounting oversight team responsible for private credit funds and carry vehicles
Act as subject matter expert for the business and provide sound accounting guidance on complex transactions, including deal structuring, valuation, and fair value accounting
Oversee relationships with third-party fund administrators in conjunction with operations team, ensuring service quality, timeliness, and compliance
Ensure appropriate internal oversight review procedures, taking into consideration operational efficiencies, risk areas, and materiality thresholds
Develop and maintain accounting policies and procedures tailored to private credit
Oversee treasury management activities performed internally and externally
Ensure alignment between investment objectives and accounting treatment, including implications for financial reporting, tax, and investor communications
Contribute to cost control initiatives by identifying process improvements and optimizing resource allocation
Support the development of infrastructure, systems, and processes to scale business growth and complexity
Contribute to RFPs, due diligence and onboarding of new products/clients

What we offer

bonus

Fulltime

Director, Head of Talent Management and Development - BPL

We have an excellent opportunity for a Director, Head of Talent Management and D...

Location

United Kingdom , London; Northampton

Salary:

Not provided

Barclays

Expiration Date

Until further notice

Requirements

Proven experience at a senior strategic level, working with senior leaders in a talent/ management development leadership role, demonstrating significant experience in the following: Devising and implementing leadership development strategies
Succession planning and talent management
Engagement and influence at UKET level
Significant experience in relationship building with/influencing senior stakeholders
Coaching and mentoring senior managers
People management
Resource management skills
Vetting and contracts
Supplier management
Strategic, cross-functional thinker with a strong bias for action and implementation

Job Responsibility

Define, devise and implement a Talent and Succession strategy and framework for BPL, ensuring alignment with business objectives and requirements
Diagnose current and future capability needs and implement effective solutions to build these capabilities
Develop innovative, engaging, and rewarding training approaches
Develop a strategy to build a pipeline of internal talent and capability that enables us to effectively broker internal talent across the business
Lead talent and succession planning for leadership roles, partnering with senior leaders, individuals, HRBP's to create robust plans for critical roles. Develop long-term career development pathways for top talent, leveraging existing internal Early Careers or Experienced talent programmes and networks where appropriate
Design a career support and development framework, including coaching, mentoring, sponsorship, apprenticeships, and internship pathways, that supports colleagues at all levels
Oversee talent review processes
Partner with the business to define, devise, implement, and embed the Performance Management Cycle
Build external networks and use research and knowledge to help inform, update and improve our learning and talent strategy to ensure that we are keeping up with external trends and competitors
Understand the company's objectives and priorities to identify future skills gaps and market trends, developing an effective learning and development strategy focused on technical and leadership capability

Fulltime

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Head of Implementation & Onboarding

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Looking for more opportunities?

Head of Implementation & Onboarding

Head of Implementation & Onboarding

Senior Manager, Head of High Touch Onboarding

Head Of Recruitment

Head of Wealth Operations

Director for APAC and EMEA Head of Middle Office and Fund Accounting Shared Services

Global Head of Sales Enablement

Private Credit Head of Accounting

Director, Head of Talent Management and Development - BPL

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