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Lead ER, systems and operations to drive performance, reduce risk and build a high-impact people function in a growing retail business. Elevate and scale HR at JD Sports. Reporting to the GM People & Culture, the Head of HR will take ownership of our People Relations and People Operations functions — powering performance across our Retail network, Distribution Centre and Support Office. This is a role for a driven, high‑impact HR leader who’s ready for more. With four direct reports, you’ll set the rhythm for how HR partners with the business: proactive, commercial, confident and always shaping outcomes. You’ll lead operational excellence, elevate our systems, sharpen compliance, and build a trusted ER function that lifts capability across the whole organisation. If you’re driven, solutions‑focused and excited by the chance to stretch, grow and lead change, this is your step up. This role is an opportunity to build a high‑impact HR model that moves at the speed of our business.
Job Responsibility:
Design, grow and elevate a best‑in‑class HRBP model tailored to JD’s pace, ambition and growth
Build trusted partnerships with senior leaders across Retail Operations, Distribution Centre and Support Office
Use powerful people insights (turnover, absenteeism, ER trends, productivity, headcount) to influence decisions and drive performance
Support org design, workforce planning, succession and talent initiatives that future‑proof the business
Provide senior oversight and confident escalation support for complex and high‑risk ER matters
Build ER capability across the business — ensuring consistency, fairness and confidence at every level
Own and embed performance frameworks that enable accountability and clarity
Lead wellbeing, WHS and mental health initiatives that make a tangible impact for our people
Champion Dayforce HRIS — driving adoption, optimisation and automation to unlock real value
Lift data accuracy, reporting capability and build scalable end‑to‑end HR processes
Oversee award interpretation, governance and payroll‑adjacent compliance with confidence
Build clear, consistent and meaningful people reporting that leaders rely on
Turn insights into action — driving improvements in productivity, engagement and retention
Lead, coach and develop a capable, multidisciplinary HR team across ER and HR Operations
Cultivate a customer‑first, high‑performance team culture
Requirements:
7+ years’ plus experience in a senior HR role with a strong track record operating as a trusted people leader
Exceptional Employee Relations expertise — confident managing complex cases end‑to‑end, navigating risk, advising leaders, and driving fair, consistent outcomes, coaching the team on learnings for development
Data‑savvy and insights‑driven, able to prepare people reporting, interpret trends, and use insights to influence leaders and shape decisions
Operational leadership excellence, with proven experience running HR processes, systems and workflows from start to finish in a high‑volume environment
Background in fast-paced, multi‑site environments where agility and pragmatic decision‑making are essential, ideally exposure to Retail, FMCG, Hospitality industries
Deep knowledge of performance frameworks, including designing, implementing and coaching leaders on processes that lift capability and drive accountability
Understanding of Retail Award compliance or similar industrial instruments (advantageous)
Experienced in leading and developing HR Business Partners and HR Operations teams, fostering capability, performance and service excellence
Comfortable working with Dayforce or similar enterprise HRIS (highly regarded)
What we offer:
Monthly culture committee events
Central CBD location
Pre-pay day lunches
Birthday leave
Competitive Salary
One month paid parental leave
Referral bonus scheme
Training and development to evolve and shape your career
Opportunity to progress across all areas of the business including Retail, Support Office and our Distribution Centre
Treat yourself with our attractive staff discount! This can also be used for friends and family