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Head of HR

United Kingdom, London · Job Posted January 26, 2026
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Job Description

The purpose of this role is to lead on People and Talent Strategy across the Group (multiple countries). Act as cover for the CHRO in his absence in all matters. Accountable for: Recruitment, Pay and reward processes, Talent, PAC budget.

Job Responsibility

  • Oversee recruitment of KellyDeli employees
  • Set’s recruitment metrics for Recruitment Partner
  • Recruitment of senior roles
  • Accountable for ensuring recruitment partner recruits according to KPIs – time to hire, agency spend, accuracy within 6 months
  • Ensure Franchisee recruitment forecasting, monitoring, tracking and supporting is following correct process and delivering needs according to plan
  • Oversee annual pay and reward processes for all markets
  • Accountable for PAC budget
  • Monthly meetings with finance to track budget
  • Communicate monthly budget update to PAC team on spend
  • Create and provide PAC budget guidance for countries and local teams during budgeting process
  • Support annual budgeting process in terms of new roles
  • Oversee the annual new roles process
  • Support Reward and Reporting Specialist who leads annual staffing budget preparation
  • Leads our annual talent cycle including performance reviews, PDPs and Global KPIs, quarterly calibration sessions on 9 box grids, follow up actions
  • Runs annual KPI setting process for the business
  • Creates talent papers, recommendations and updates for senior leaders and board
  • Creates annual talent development strategy and timeline
  • Owner of High Potential programme- Erito
  • Works closely with People Partners on 9 box grids and succession plans for their stakeholders
  • Ensures internal or external learning solutions are available to address development needs
  • Supports Personal Development Plans across the business
  • Supports ad hoc requests related to Mindset, resilience, insights training
  • Owner of Coaching for Excellence programme
  • Leads Franchise Partner Talent Mapping process
  • Team meeting schedule / agenda / deck with support from PA
  • Team engagement events
  • Provides line manager support for all different functions
  • OLG PAC updates and monthly metric meetings
  • Support CHRO with any ad hoc requests
  • Remco minutes
  • Board deck writing/ prep/ slidedecks

Requirements

  • Generalist experience
  • Recruitment experience
  • Strong attention to detail
  • Agile
  • Budgeting experience
  • Strategy writing / planning / monitoring / updating
  • Experience within Generalist and Recruitment roles in hospitality/ retail / franchise businesses would be highly desirable

Nice to have

Experience within Generalist and Recruitment roles in hospitality/ retail / franchise businesses

What we offer

  • Sushi Allowance
  • Wellbeing Allowance
  • Birthday off
  • 27 days annual leave
  • Late starts & early finish X6 of each
  • Health Insurance
  • Cycle to Work
  • Hybrid working 2/3 split - Office in Old Street

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