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Head of HR Operations

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Advisory Group TEST Human Resources

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Location:
Poland , Łódź

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

For our client – a global leader in innovative home appliances and intelligent ecosystem solutions, employing over 130,000 people worldwide, and establishing a new strategic business unit in Łódź – we are seeking a Head of HR Operations to take on a key role in shaping and managing modern operational structures that will support the organization’s international growth. As the Head of HR Operations, you will play a key leadership role in building the HR SSC from the ground up. You will oversee all HR operational processes, ensure process excellence and compliance, and lead a growing team to deliver efficient, consistent, and people-focused HR services across Europe.

Job Responsibility:

  • Lead the setup and ongoing management of the European HR Shared Services Center
  • Drive standardization and automation of HR operations, including Workday, payroll, reporting, and self-service
  • Drive process innovation and enhance employee experience across HR operations
  • Ensure operational excellence, process efficiency, and continuous improvement across all HR services
  • Partner with HR and business leaders across Europe to align operations with global strategies
  • Build, develop, and coach a high-performing HR operations team
  • Oversee compliance with employment laws and data regulations
  • Foster a culture of collaboration, accountability, and service excellence within the SSC

Requirements:

  • Proven experience in managing or setting up a European HR SSC (experience in building a center from scratch is a plus)
  • Deep understanding of shared service processes and HR operational models
  • Proven hands-on experience in HR operations management (e.g. Warkday, payroll)
  • Strong background in process standardization and operational excellence
  • Exceptional cross-team communication and influencing skills
  • Demonstrated ability to build, lead, and coach HR Ops teams
  • High cross-cultural sensitivity and adaptability in an international environment
  • Fluent English

Nice to have:

Communicative knowledge of Chinese would be an asset

What we offer:
  • A key leadership role in shaping a new European HR SSC from the ground up
  • Opportunity to work in a dynamic, international environment with cross-regional collaboration
  • Hybrid work model – flexibility to work both from the office and remotely
  • Competitive compensation and benefits
  • Professional growth and development opportunities in a fast-evolving global organization
  • Chance to make a significant impact on HR operations and employee experience across Europe

Additional Information:

Job Posted:
January 20, 2026

Work Type:
Hybrid work
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