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Lead and manage HR Operations and Service Delivery across markets, ensuring efficient, compliant, and people-centric service delivery. Drive operational excellence, digital transformation, and standardized HR process execution across markets.
Job Responsibility:
Develop and execute HR Operations strategy to deliver scalable and efficient HR services aligned to business needs
Partner with Leadership and business stakeholders to forecast demand and design operational models
Establish KPIs to measure service quality, turnaround times, and continuous improvements
Oversee HR Operations focusing on on-time, error-free delivery across markets
Standardize processes to drive consistency, compliance, quality, and service excellence
Drive SLA/OLA frameworks with internal and external stakeholders
Drive continuous improvement and service delivery excellence by ensuring a well-controlled environment through effective processes, workflows and technology
Manage the documentation of work instructions for processes (i.e. procedural manuals, frequently asked questions etc)
Support knowledge transfer and monitors quality and timeliness of HR service delivery
Lead digital transformation of HR operations leveraging HRIS, automation, self-service portals, and analytics
Champion data accuracy, integrity, and system governance
Build high-performing HR operations teams
coach, develop, and retain talent
Promote a service culture focused on customer experience and operational excellence
Ensure compliance with local labor laws across geographies, statutory reporting requirements, and internal policies
Drive audit readiness and risk mitigation in HR operations
Oversee budgeting, headcount planning, resource forecasting, and productivity modelling for HR operations
Manage external vendors and service partners ensuring quality and SLA compliance
Requirements:
Bachelor’s in HR, Business Administration, or related
15+ years HR Ops experience
5+ years in a senior leadership role in a GCC environment
Strategic thinker
Customer-centric
Data-driven
Excellent communicator
Experience hybrid teams across engagement models
Change agent with strong project execution capabilities