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This is an exciting opportunity to play a pivotal role in transforming housing services at Stevenage Borough Council. We're on an ambitious journey to advance our housing service, strengthen resident engagement, and deliver outstanding outcomes for our tenants and communities. As our new Head of Housing Performance and Insight, you'll be at the heart of that transformation—driving performance, shaping strategy, and ensuring we meet the highest standards of service and regulatory excellence. If you're a strategic leader with a passion for using data, insight and innovation to improve services, this is your chance to make a visible difference in a role with real influence and impact.
Job Responsibility
Lead the development of our housing performance and insight strategy, ensuring data drives decision-making and service improvement
Play a central role in our improvement journey, helping us achieve our ambition of moving from a C2 to a C1 regulatory grading
Provide strategic advice and high-quality performance reporting to senior leaders, Members and Portfolio Holders
Oversee governance arrangements, ensuring effective scrutiny, accountability and delivery across housing services
Champion a culture of continuous improvement, innovation and customer-focused service design
Lead and develop a multidisciplinary team spanning resident engagement, housing IT systems, complaints management, data and performance and regulatory oversight
Requirements
Significant experience in housing performance, service transformation, regulatory compliance or business improvement
A track record of leading change and delivering measurable improvements in complex service environments
Strong leadership, communication and stakeholder management skills, with the ability to influence at all levels
Experience working collaboratively with residents, councillors, regulators and partner organisations
A passion for public service and a commitment to delivering excellent outcomes for local communities
What we offer
Pension Scheme with generous benefits upon retirement, lump sum and pension for dependants
Flexible working
Part time and Job share opportunities
Paid and unpaid leave covering emergency, planned, maternity, paternity, adoption and parental leave
25 days holiday rising to 31 days
Extensive learning and development opportunities
24/7 Confidential Employee Assistance Programme
Season ticket loans and discounts for public transport