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Head of Housing Performance & Insight

United Kingdom, Stevenage Employment contract 56232.00 - 59377.00 GBP / Year · Job Posted June 16, 2026
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Job Description

This is an exciting opportunity to play a pivotal role in transforming housing services at Stevenage Borough Council. We're on an ambitious journey to advance our housing service, strengthen resident engagement, and deliver outstanding outcomes for our tenants and communities. As our new Head of Housing Performance and Insight, you'll be at the heart of that transformation—driving performance, shaping strategy, and ensuring we meet the highest standards of service and regulatory excellence. If you're a strategic leader with a passion for using data, insight and innovation to improve services, this is your chance to make a visible difference in a role with real influence and impact.

Job Responsibility

  • Lead the development of our housing performance and insight strategy, ensuring data drives decision-making and service improvement
  • Play a central role in our improvement journey, helping us achieve our ambition of moving from a C2 to a C1 regulatory grading
  • Provide strategic advice and high-quality performance reporting to senior leaders, Members and Portfolio Holders
  • Oversee governance arrangements, ensuring effective scrutiny, accountability and delivery across housing services
  • Champion a culture of continuous improvement, innovation and customer-focused service design
  • Lead and develop a multidisciplinary team spanning resident engagement, housing IT systems, complaints management, data and performance and regulatory oversight

Requirements

  • Significant experience in housing performance, service transformation, regulatory compliance or business improvement
  • A track record of leading change and delivering measurable improvements in complex service environments
  • Strong leadership, communication and stakeholder management skills, with the ability to influence at all levels
  • Experience working collaboratively with residents, councillors, regulators and partner organisations
  • A passion for public service and a commitment to delivering excellent outcomes for local communities

What we offer

  • Pension Scheme with generous benefits upon retirement, lump sum and pension for dependants
  • Flexible working
  • Part time and Job share opportunities
  • Paid and unpaid leave covering emergency, planned, maternity, paternity, adoption and parental leave
  • 25 days holiday rising to 31 days
  • Extensive learning and development opportunities
  • 24/7 Confidential Employee Assistance Programme
  • Season ticket loans and discounts for public transport
  • Cycle to Work scheme
  • Stevenage Credit Union memberships
  • Employee Discounts via CSSC
  • Discounted Health and Fitness membership
  • Opportunity to join a Trade Union

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