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Compass Associates are proud to be working with a valued client in their recruitment for an experienced Head of Hospitality to join the leadership team of a well-established, values-driven elderly care provider. This is a newly created role, offering a unique opportunity to shape and elevate hospitality standards across a large portfolio of care homes. The position will lead on the development and delivery of a consistent, high-quality approach to catering, dining, activities, housekeeping and laundry, ensuring an exceptional experience for residents across all locations. The successful candidate will play a key role in enhancing service delivery with a particular focus on improving catering and activity engagement provision across the group. This role will combine both strategic leadership and operational involvement, working closely with the quality and operational teams, while maintaining a hands-on approach to driving standards, consistency and continuous improvement across multiple sites.
Job Responsibility:
Lead and develop a newly established function
Drive improvements in catering, activities and overall resident experience
Develop and embed frameworks, standards and processes
Enhance service delivery with a focus on improving catering and activity engagement provision
Work closely with quality and operational teams
Drive change and standardise practices across a diverse portfolio
Requirements:
Proven experience in a senior hospitality, catering or service leadership role (Head of Hospitality or equivalent)
Experience operating across multi-site environments
Background within healthcare, social care or other regulated environments
Strong commercial awareness, including budget management and supplier oversight
Experience driving quality improvement, standardisation and service consistency
Excellent leadership, communication and stakeholder management skills