Head of Guest Booking Job at FlightStory (London)

Head of Technology

At Individual Restaurants, we create more than great food we deliver memorable e...

Location

United Kingdom , Manchester

Salary:

65000.00 - 75000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Experience in a senior IT or technology leadership role
Strong background in IT operations, infrastructure, and support
Experience managing third-party vendors and services
A practical, hands-on approach with strong problem-solving skills
Confidence working with both technical teams and operational stakeholders
Experience with Microsoft 365 and cloud-based environments

Job Responsibility

Oversee and maintain a stable, efficient IT environment across all sites
Manage core business systems and in-house applications
Support and improve cloud-based platforms (Microsoft 365 / Azure)
Ensure systems are practical, user-friendly, and fit for purpose
Lead IT support and service delivery across restaurants and support centre
Ensure minimal disruption to service through reliable systems
Manage incidents, performance, and continuous improvement
Maintain business continuity and recovery processes
Support technology that enhances the guest journey (e.g. bookings, payments, engagement tools)
Identify opportunities to improve efficiency through automation and smart use of data

What we offer

50% off food and drink across our restaurants (for you and up to 8 guests)
Support through The Drinks Trust
Financial wellbeing tools via Wagestream
Enhanced family leave and healthcare support
Opportunities to grow within a leading hospitality group

Fulltime

New

Head of Digital & Content

We are seeking an experienced and commercially driven Head of Digital & Content ...

Location

Australia , Melbourne

Salary:

Not provided

Batard

Expiration Date

Until further notice

Requirements

7+ years' experience leading digital marketing within hospitality or a premium consumer-facing business
Demonstrated experience developing digital strategies across multiple brands or venues
Strong experience across CRM, lifecycle marketing, paid media, SEO, website optimisation and digital analytics
Advanced knowledge of Google Analytics 4 (GA4), Google Ads, Meta Business Suite, Looker Studio and marketing reporting platforms
Strong understanding of customer journeys, attribution modelling, campaign performance and conversion optimisation
Commercially minded with the ability to translate data into actionable business recommendations
Exceptional stakeholder management, leadership and communication skills
Experience managing teams and developing high-performing marketing professionals

Job Responsibility

Develop and execute Lucas Collective's digital marketing strategy across multiple brands and venues
Lead CRM, customer lifecycle and audience segmentation strategies to drive guest acquisition, retention and loyalty
Lead and develop the Digital Manager, fostering a culture of innovation, collaboration and continuous improvement
Oversee digital marketing channels including paid media, websites, email marketing, SEO and content
Analyse campaign performance, customer behaviour and booking trends to identify opportunities for growth
Drive website optimisation, conversion improvements and digital customer journeys
Manage digital reporting, attribution frameworks and marketing performance insights
Collaborate with internal stakeholders and external agency partners to deliver integrated marketing campaigns
Lead, mentor and develop the Digital Manager while fostering a culture of innovation and continuous improvement

What we offer

Great company culture
generous staff discounts
tailored training approach
access to digital education platform
access to array of career-changing opportunities

Fulltime

Head of Reservations & Events

Head of Reservations & Events – Lina Stores Lina Stores has been part of London...

Location

United Kingdom , London

Salary:

55000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Proven experience in a senior reservations or events role within hospitality, ideally across multiple sites or a premium dining brand
A commercial mindset, you understand revenue targets, conversion metrics, and how to grow an events business with purpose
Exceptional written and verbal communication skills, with the ability to represent Lina Stores warmly and professionally at every touchpoint
Strong organisational instincts, you build systems, maintain accuracy, and never let detail slip under pressure
Experience managing and developing a team, with a coaching approach that gets the best from people
Confidence working with reservations platforms (e.g. SevenRooms, OpenTable, or similar) and comfortable with reporting and data
A genuine passion for Italian food, hospitality, and the kind of guest experience that feels personal, not transactional

Job Responsibility

Lead the reservations and events team to own all inbound enquiries across Lina Stores sites, setting the standard for response times, communication quality, and conversion
Develop and execute a commercial events strategy that drives private dining, group bookings, and venue hire revenue across the portfolio
Build, develop, and dayto-day manage the reservations & events team, creating a high-performing function that handles every enquiry with warmth, speed, and precision
Design and manage the endto-end events process, from first enquiry and proposal through to on-the-day delivery and post-event follow-up
Work closely with the Operations team to align events with kitchen capacity, service capability, and brand standards
Manage the reservations system, ensuring accuracy of covers, deposits, dietary requirements, and guest communications at all times
Produce regular reporting on enquiry volumes, conversion rates, revenue, and pipeline, sharing clear insight with senior leadership
Cultivate relationships with corporate clients, agencies, and repeat guests to build a loyal events community around the Lina Stores brand

What we offer

OTE salary of £55,000
A senior, brandnew role with the opportunity to shape something from the ground up
Real influence over the commercial events strategy of one of London's most loved Italian brands
The support of an experienced leadership team that invests in your growth
Staff meals, team discounts, and events across the Lina Stores family
A warm, ambitious, peoplefirst culture built on generosity and quality

Fulltime

Head of Revenue - Ancillary

As Head of Ancillary Revenue, you’ll own the strategy and performance of Forge H...

Location

United Kingdom , Chester

Salary:

75000.00 - 85000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Senior commercial or revenue leadership experience in travel, hospitality, or holiday letting
Strong analytical mindset, comfortable with data, segmentation, KPIs, and business cases
Experience building and scaling new revenue streams from concept to market
Excellent partnership and negotiation skills with external providers
Familiarity with digital commerce, guest journey optimisation, and conversion funnel design
Proven ability to influence cross-functional stakeholders across marketing, tech, property operations, and data
Deep commercial acumen, problem-solving capability, and confident executive communication
Understanding of the holiday-lettings or wider travel ecosystem (advantageous)
Entrepreneurial mindset
Guest-centric

Job Responsibility

Deliver and evolve the group’s ancillary revenue strategy, translating long-term direction into clear trading priorities and outcomes
Develop and lead the ancillary revenue roadmap, including upsells, add-ons, partner services, and experiences
Define pricing and packaging strategies that balance guest value, margin, and conversion
Own performance across pricing, partner selection, packaging, and commercial outcomes
Set and manage targets and KPIs, including revenue per booking, conversion, take-rate, margin, and partner performance
Build and manage partnerships with suppliers, experience providers, and other partners to drive incremental revenue and guest value
Analyse results and provide insight-driven recommendations to senior leadership
Work with analytics and data teams to identify high-value opportunities, segment guests, personalise offers, and optimise conversion
Partner with technology and product teams to embed ancillary monetisation into the digital guest journey, ensuring seamless UX, automation, and measurement
Build and lead a small, high-performing team, delivering both operational excellence and transformation

What we offer

Annual STIP Company-wide Bonus
33 days holiday (incl. bank hols) + extra days for long service
Your birthday off
2 paid volunteering days
Enhanced Maternity and Paternity Leave - (24 weeks maternity, 3 weeks paternity at 100% pay)
B Corp certified - we care about people & planet
Exclusive holiday discounts for you, friends, and family
Wellbeing perks, gym access at HQ, health cash plan
Hybrid working & on-site parking

Fulltime

Assistant Director of Sales - Sales Center Head

Assists in leading the property’s segmented sales effort (e.g., group, transient...

Location

India , Bengaluru

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major
3 years experience in the sales and marketing or related professional area
OR 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major
1 year experience in the sales and marketing or related professional area

Job Responsibility

Assists in leading the property’s segmented sales effort
assists in the implementation of segment sales strategy and achieving segment revenue goals, property revenue goals and guest and employee satisfaction
conducts day-to-day activities related to sales with focus on building long-term, value-based customer relationships
achieves personal booking goals
works with sales leader to ensure understanding of sales strategy
assists in development, implementation and sustaining of aggressive solicitation program
works with management team to create and implement a sales plan
assists with development and implementation of promotions
provides positive and aggressive leadership to ensure maximum revenue potential
recommends booking goals for sales team members

Fulltime

Assistant Director of Sales - Sales Centre Head

Assists in leading the property’s segmented sales effort (e.g., group, transient...

Location

India , Bengaluru

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major
3 years experience in the sales and marketing or related professional area
OR 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major
1 year experience in the sales and marketing or related professional area

Job Responsibility

Assists in leading the property’s segmented sales effort
Assists in the implementation of the segment sales strategy and achieving segment revenue goals
Conducts all day-to-day activities related to the sales function with a focus on building long-term, value-based customer relationships
Achieves personal booking goals
Works with sales leader to ensure understanding of sales strategy and effective implementation
Assists in the development, implementation and sustaining of aggressive solicitation program
Works with management team to create and implement a sales plan
Assists with the development and implementation of promotions
Provides positive and aggressive leadership to ensure maximum revenue potential
Recommends booking goals for sales team members

Fulltime

Assistant Director of Sales - Sales Centre Head

Assists in leading the property’s segmented sales effort (e.g., group, transient...

Location

India , Bengaluru

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major
3 years experience in the sales and marketing or related professional area
OR 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major
1 year experience in the sales and marketing or related professional area

Job Responsibility

Assists in leading the property’s segmented sales effort
Assists in the implementation of the segment sales strategy and achieving segment revenue goals, property revenue goals and guest and employee satisfaction
Conducts all day-to-day activities related to the sales function with a focus on building long-term, value-based customer relationships
Achieves personal booking goals
Works with sales leader to ensure understanding of sales strategy and effective implementation
Assists in the development, implementation and sustaining of aggressive solicitation program
Works with management team to create and implement a sales plan
Assists with the development and implementation of promotions
Provides positive and aggressive leadership to ensure maximum revenue potential
Recommends booking goals for sales team members

Fulltime

Senior Guest Strategist - The Diary Of A CEO

This role will take a 360-degree approach to the production of finding, research...

Location

United States , Los Angeles

Salary:

Not provided

FlightStory

Expiration Date

Until further notice

Requirements

Strong communication and interpersonal skills, with the ability to interact effectively with high-profile guests and their teams
Ability to analyse social, search, cultural, and audience trends to create a data-informed guest booking strategy
A keen interest in data YouTube, AI and how it can optimise guest booking and management processes
Exceptional organisational and time management skills, with the ability to manage multiple priorities and meet tight deadlines
Availability to attend out-of-hours recordings, including evenings and weekends when needed
Exceptional problem-solving and decision-making skills, especially in limited timeframes
Commitment to organisational tools and systems to optimise workflows and priorities
Passion for delivering seamless, memorable guest experiences and recordings that set the standard for excellence

Job Responsibility

Researching for Guests: Monitor YouTube, social media platforms, and cultural trends to identify emerging voices, outliers, and high-value potential guests
Analyse social, search, and audience trends to create a data-informed guest booking strategy
Conduct in-depth research on potential guests ahead of pitching to Steven
Stay ahead of industry trends to identify untapped opportunities
Guest Booking and Management: Work closely with the research team to ideate and execute creative storytelling elements for episodes
When needed, proactively handle administrative tasks, such as securing release forms
Monitor and analyse guest booking trends, providing actionable recommendations
Documentary Research: Identify when episodes warrant in-depth documentary-style research
Collaborate with the Head of Research to locate and secure contacts, experts, and contributors
Conduct advanced outreach to potential collaborators

What we offer

Global Travel Included

Select Country

Head of Guest Booking

Job Description

Job Responsibility

Requirements

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