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As a Growth Leader, you’ll own acquisition, activation, retention, monetization, and referral for self-service customers across Dialpad’s suite of products. You’ll work cross-functionally with marketing, product, data, design, and finance to build, test, and scale growth initiatives that drive meaningful user engagement and measurable business impact. You will be responsible for continually improving and optimizing our online signup and expansion flows, and will act as the connective tissue between our growth strategy and execution.
Job Responsibility:
Own growth performance across the entire self-service funnel, from acquisition and signup through activation, expansion, and retention
Build and execute growth strategies that drive user adoption, onboarding success, and long-term engagement, and also impact cross-sell and upsell
Identify, prioritize, and deliver high-impact growth initiatives based on revenue potential and speed to impact
Forecast and report on growth performance, providing dashboards and insights that drive data-informed decisions
Lead end-to-end retention campaigns, collaborating with product, content, and marketing teams to optimize results
Select and implement tools for A/B testing, behavioral analytics, and customer communication
Continuously test, measure, and iterate on onboarding flows and customer touchpoints to accelerate time-to-value
Evangelize a growth culture and risk-taking, communicating effectively across teams and senior leadership, translating data and insights into clear, actionable recommendations
Requirements:
10+ years of experience in growth or product-led growth roles at B2B SaaS companies
Strong understanding of user analytics, experimentation, and growth metrics
Expert knowledge of digital marketing performance principles and analytics tools
Exceptional analytical and problem-solving skills, with a data-driven mindset
Ability to build strong relationships with both technical and business stakeholders
Deep understanding of growth loops, virality, and user engagement drivers
Resourceful, strategic, and comfortable operating in a high-expectation, fast-moving environment
Technical literacy at a level to understand the codebase enough to assess the difficulty of execution