Head of Group Delivery Processes, Inetum

Head of Group Delivery Processes

Inetum

Location:
Romania, Bucharest

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Strategic role to lead and harmonize delivery processes across all countries within the group, ensuring consistency, efficiency, and continuous improvement in the management of incidents, service requests, problems, cases, and catalog items globally

Job Responsibility:

Lead and manage group-wide delivery processes, ensuring alignment across all countries
Facilitate and drive regular global meetings with local process managers to review performance, share best practices, and implement improvements
Make strategic decisions regarding process transformation and optimization
Collaborate with country-specific process managers to design and implement new processes, ensuring global alignment
Work closely with the ServiceNow Product Owner to ensure platform capabilities support process needs
Ensure all processes comply with ITIL v4 standards and best practices
Promote a culture of continuous improvement and operational excellence
Provide leadership and guidance to process teams across multiple geographies

Requirements:

Proven experience in leading global IT delivery processes
Strong knowledge of ITIL v4 framework - certification required
Solid understanding and hands-on experience with ServiceNow
Excellent leadership and stakeholder management skills
Fluent in English (spoken and written)
Ability to work in a multicultural and cross-functional environment
Strong analytical and problem-solving skills
Experience in managing transformation projects across multiple countries
Background in service management or operations within a large enterprise
Ability to influence and drive change in a complex organizational structure

What we offer:

Full access to foreign language learning platform
Personalized access to tech learning platforms
Tailored workshops and trainings to sustain your growth
Medical subscription
Meal tickets
Monthly budget to allocate on flexible benefit platform
Access to 7 Card services
Wellbeing activities and gatherings

Additional Information:

Job Posted:
September 04, 2025

Employment Type:

Fulltime

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