Head of Governance & Management System - BPL Job at Barclays (London)

Job Responsibility

Own the end-to-end CEO office operating model (ways of working, rhythms) and continuously improve it as the organisation scales
Run an optimised management system (calendar of forums, agenda standards, decision rights, information sequence) so it drives pace, clarity and accountability
Lead the secretariat function for key leadership/board-level forums: agendas, papers quality control, minutes/decisions, action tracking, and audit trail
Establish and maintain a single source of truth for CEO/ELT decisions, actions, priorities and dependencies
ensure follow-through and escalation where required
Coordinate across functions to ensure risks, issues and decisions are surfaced early, triaged correctly, and resolved at the right level
Manage sensitive, high-trust CEO office matters with discretion, judgement and control discipline
Deliver a high-quality, service-led CEO office, providing senior leadership ready materials that enable the CEO and ELT to operate effectively and support the management of critical stakeholders

Experience supporting Board and Board Committees (or equivalent regulated governance forums)
Experience in payment acquiring, fintech, digital banking, or platform-led businesses
Experience standing up a new office/PMO/governance function (operating model, roles, templates, playbooks)
Familiarity with performance management and MI design (KPIs/OKRs, balanced scorecards, dashboards)
Experience leading a small team and managing through influence across a matrix
Significant experience running a senior executive office, secretariat, governance, or COO-style function in a complex organisation
Strong capability operating management systems (forums, cadence, packs, action/decision tracking, escalation paths)
Proven ability to produce and quality-control board/ExCo-ready papers, agendas, minutes and decision logs with high accuracy
Outstanding organisation, prioritisation and follow-through including action discipline, risk/issue tracking
Excellent stakeholder management with confidence operating with CEO/ELT-level counterparts
able to challenge appropriately
High standards of judgement, confidentiality and discretion
Strong written communication: crisp synthesis, clear narrative, decision-focused documents