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Head of Global Supply Operations

United Kingdom, London, Hackney · Job Posted March 14, 2026
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Job Description

This is a hands-on operational leadership position focused on improving performance, strengthening accountability, and driving continuous improvement across our global supply network. You will be responsible for improving and owning performance across: On-time delivery; Quality performance (including NCR management); Hub operational alignment; Supplier engagement and accountability. You will oversee regional leaders across UK, China, India and Portugal and ensure consistent standards, reporting, and execution across all hubs. This role reports directly to the CEO.

Job Responsibility

  • Standardising operational KPIs and reporting across regions
  • Improving quote turnaround times without compromising quality
  • Embedding structured approaches to reducing NCR rates
  • Driving improvements in on-time delivery performance
  • Aligning quality, quoting, logistics and customer-facing supply execution
  • Building operational cadence and accountability across hubs
  • Leveraging systems, data and automation to improve performance
  • Leading performance reviews and driving measurable improvements

Requirements

  • Operational leader who has owned supply or operations performance
  • Experienced managing multi-country teams
  • Experienced working directly with Chinese operational teams (non-negotiable)
  • Strong in continuous improvement methodologies (Lean, RCA, Kaizen, 8D, etc.)
  • Commercially aware and able to balance quality with speed
  • Systems-minded - you think in processes, software, automation and data
  • Comfortable driving accountability and performance conversations
  • Led operations in a scaling SME or mid-sized manufacturing/logistics business
  • Managed international teams across Asia and Europe
  • Reduced defect rates and improved delivery performance
  • Built reporting structures that influence behaviour and outcomes

What we offer

  • Highly competitive package
  • Share Options
  • Direct ownership of global supply performance
  • Clear mandate and measurable impact
  • High autonomy and responsibility
  • International exposure
  • A fast-moving, ambitious environment

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