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Head of Global Supply Chain Solutions and Fulfillment

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ResMed

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Location:
United States , San Diego

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Category:
Logistics

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Contract Type:
Not provided

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Salary:

167000.00 - 251000.00 USD / Year
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Job Description:

The Head of Global Supply Chain Solutions and Fulfillment is responsible for driving operational excellence across ResMed’s global logistics, distribution, and trade networks. This role ensures that customer orders are executed flawlessly, cost-effectively, and in alignment with strategic business objectives. The Head of Global Supply Chain Solutions and Fulfillment will work across regions (Americas, EMEA, and APAC) to deliver consistent performance, improve customer experience, and create value through optimized fulfilment practices.

Job Responsibility:

  • Negotiate with key business partners globally to gain alignment on fulfilment vision, priorities, and project selection
  • Lead cross-functional collaboration across logistics, distribution, and trade to ensure delivery of strategic initiatives
  • Align fulfilment strategies with overall business objectives, building strong partnerships with commercial, corporate, and operations teams
  • Balance global strategy with regional execution to ensure consistent and scalable fulfilment outcomes
  • Oversee the global order fulfilment process to ensure accuracy, timeliness, and efficiency
  • Drive initiatives that improve service levels and customer satisfaction across all channels and regions
  • Solve complex fulfilment issues by identifying and addressing root causes to improve accuracy, productivity, and quality
  • Champion process standardization, compliance, and scalability across the global fulfilment network
  • Develop, track, and report performance metrics (OKRs, KPIs) that drive fulfilment excellence and business value
  • Support short- and long-term operational strategies including customer experience, operational excellence, cost savings, and talent development
  • Collaborate with Finance and Operations to ensure fulfilment performance is tied to measurable ROI and P&L impact
  • Lead executive-level reporting, translating data and insights into clear business narratives
  • Provide vision and direction for fulfilment teams globally while fostering bottom-up input and continuous improvement
  • Build and lead a diverse and inclusive team, with an emphasis on developing future leaders and exporting talent across the organization
  • Inspire teams to stay focused and motivated during periods of organizational complexity and change

Requirements:

  • Bachelor’s degree in Business, Supply Chain, or related field, or 10+ years’ relevant management experience
  • 6–10 years’ experience in supply chain, logistics, distribution, or order fulfilment, preferably within the medical device or healthcare sector
  • Minimum of 5 years of direct leadership experience in a global or matrixed organization
  • Demonstrated experience in building governance, process discipline, and fulfilment performance metrics
  • Strong financial acumen with proven ability to connect operational outcomes to business results
  • Experience managing global order fulfilment operations, including trade compliance and customer delivery
  • Ability to travel globally up to 30%

Nice to have:

  • MBA or advanced degree in Business, Supply Chain, or related field
  • Experience with large-scale process design and transformation programs
  • Client-facing or commercial partnership experience
What we offer:
  • comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance
  • fifteen days Paid Time Off (PTO) in their first year of employment, receive 11 paid holidays plus 3 floating days
  • eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members

Additional Information:

Job Posted:
February 20, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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