Head of Global Supply Chain Solutions and Fulfillment Job at ResMed (San Diego)

Job Description

The Head of Global Supply Chain Solutions and Fulfillment is responsible for driving operational excellence across ResMed’s global logistics, distribution, and trade networks. This role ensures that customer orders are executed flawlessly, cost-effectively, and in alignment with strategic business objectives. The Head of Global Supply Chain Solutions and Fulfillment will work across regions (Americas, EMEA, and APAC) to deliver consistent performance, improve customer experience, and create value through optimized fulfilment practices.

Job Responsibility

Negotiate with key business partners globally to gain alignment on fulfilment vision, priorities, and project selection
Lead cross-functional collaboration across logistics, distribution, and trade to ensure delivery of strategic initiatives
Align fulfilment strategies with overall business objectives, building strong partnerships with commercial, corporate, and operations teams
Balance global strategy with regional execution to ensure consistent and scalable fulfilment outcomes
Oversee the global order fulfilment process to ensure accuracy, timeliness, and efficiency
Drive initiatives that improve service levels and customer satisfaction across all channels and regions
Solve complex fulfilment issues by identifying and addressing root causes to improve accuracy, productivity, and quality
Champion process standardization, compliance, and scalability across the global fulfilment network
Develop, track, and report performance metrics (OKRs, KPIs) that drive fulfilment excellence and business value
Support short- and long-term operational strategies including customer experience, operational excellence, cost savings, and talent development
Collaborate with Finance and Operations to ensure fulfilment performance is tied to measurable ROI and P&L impact
Lead executive-level reporting, translating data and insights into clear business narratives
Provide vision and direction for fulfilment teams globally while fostering bottom-up input and continuous improvement
Build and lead a diverse and inclusive team, with an emphasis on developing future leaders and exporting talent across the organization
Inspire teams to stay focused and motivated during periods of organizational complexity and change

Requirements

Bachelor’s degree in Business, Supply Chain, or related field, or 10+ years’ relevant management experience
6–10 years’ experience in supply chain, logistics, distribution, or order fulfilment, preferably within the medical device or healthcare sector
Minimum of 5 years of direct leadership experience in a global or matrixed organization
Demonstrated experience in building governance, process discipline, and fulfilment performance metrics
Strong financial acumen with proven ability to connect operational outcomes to business results
Experience managing global order fulfilment operations, including trade compliance and customer delivery
Ability to travel globally up to 30%

Nice to have

MBA or advanced degree in Business, Supply Chain, or related field
Experience with large-scale process design and transformation programs
Client-facing or commercial partnership experience

What we offer

comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance
fifteen days Paid Time Off (PTO) in their first year of employment, receive 11 paid holidays plus 3 floating days
eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members

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Head of Global Supply Chain Solutions and Fulfillment

Job Description

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