Head of Global Partnerships Jobs

Head of Global Partnerships

Intercom

Location:
United States , San Francisco

Category:
Sales

Contract Type:
Not provided

Salary:

399600.00 - 477300.00 USD / Year

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Job Description:

We’re hiring a Head of Global Partnerships to lead, scale, and evolve this function. This role owns the end-to-end partnerships charter, including ecosystem strategy, partner acquisition and enablement, go-to-market execution, and revenue impact. You will report to the SVP of Sales, be a key member of the GTM leadership team, and work cross-functionally with senior leaders in Product, Sales, Marketing, and Customer Success. This is a unique opportunity to build a category-defining partner ecosystem that fuels both Intercom’s and our partners’ success. This role is pivotal to how Intercom scales with and through the ecosystem. You’ll play a critical role in shaping our go-to-market future, unlocking new revenue channels, and amplifying our product and brand in the market. You’ll lead a strategic function with executive visibility, operate at the intersection of GTM and product, and help define what best-in-class partnerships look like in the AI-first customer service era.

Job Responsibility:

Lead, mentor, and grow the global partnerships organization across Solutions, Technology, and Strategic partnerships
Establish a clear operating model, org structure, and growth strategy to evolve the evolution of Intercom’s partner ecosystem
Build deep alignment with Sales, Marketing, Product, Engineering, and Customer Success to embed partnerships into the broader GTM engine
Represent Partnerships at the executive level, providing strategic recommendations, business insights, and market intelligence
Define and own Intercom’s global partnership strategy, ensuring clear priorities, execution focus, and measurable outcomes across all partner categories
Articulate a differentiated and scalable ecosystem vision aligned to Intercom’s long-term growth priorities
Evaluate market trends and competitive landscapes to identify new partnership categories, ecosystem opportunities, and strategic alliances
Design and operationalize scalable partner programs including onboarding, enablement, certification, incentives, and co-selling frameworks
Build the infrastructure (systems, tools, partner portal, analytics) to support consistent, high-impact partner engagement at scale
Establish partner tiering, accountability frameworks, and performance metrics to drive sustained results
Source, evaluate, and secure high-impact partners across all segments: Solutions, Technology, and Strategic partners
Lead executive-level relationships with top partners to unlock co-selling, co-marketing, and integration opportunities to drive ARR
Develop and scale repeatable partner motions that integrate partners into the sales cycle and influence product strategy
Drive measurable business outcomes through partner-sourced and partner-influenced revenue

Requirements:

12+ years experience in Partnerships, Business Development, Alliances, or Ecosystem Leadership within SaaS or enterprise technology
Proven success building and scaling a global partnerships organization, including hiring, team design, and performance management
Experience developing and operationalizing partner programs across multiple partner types: Solutions, Technology, and Strategic
Strong operational mindset. Able to design processes, define KPIs, build systems, and implement scalable partner motions
Track record of delivering revenue impact through partner-sourced and partner-influenced pipeline
Excellent executive presence with the ability to influence senior stakeholders internally and externally
Exceptional relationship-building and negotiation skills

What we offer:

Competitive salary and meaningful equity
Comprehensive medical, dental, and vision coverage
Regular compensation reviews - great work is rewarded!
Flexible paid time off policy
Paid Parental Leave Program
401k plan & match
In-office bicycle storage
Fun events for Intercomrades, friends, and family!

Additional Information:

Job Posted:
December 27, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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