Head of Global CRM Technology

• Establishing a culture of agility, collaboration and empowerment for our global team of technologists
• Co-design our CRM roadmap and recalibrate as our business needs evolve
• Provide regional leadership to resources across multiple pillars
• Delivering rapid, flexible, proactive and effective performance outcomes
• Collaborating closely with the global CRM leadership team to ensure appropriate planning, discovery and platform governance - aligned with the strategic targets and objectives of the business
• Having a deep understanding of the Salesforce platform, product offerings, navigating through their support process, and assisting with contracting to ensure we are maximizing our investment
• Core technology streams of responsibility include platform architecture, solution design, development, platform maintenance, level 3 user support, deployment, security, governance and quality control
• Working with business and operations leaders to rethink our operating model and underlying processes, use state-of-the-art technology including ML and generative & agentic AI with automation to modernize the solutions we build and how we build them
• Help cultivate a safe, inclusive, and accessible work environment for team members of all backgrounds including people who are racialized, have disabilities (invisible or visible), require faith accommodations, and/or are LGBTQ2+
• Do your part to encourage an inclusive and accessible work environment for all Flighties, regardless of age, gender, disability, ethnicity, faith, and LGBTQ+ identity
• Participate in maintaining an inclusive and accessible work environment for all Flighties, regardless of their identities and lived experiences
• Help to foster an inclusive and accessible team environment for all Flighties, regardless of their identities and cultural backgrounds

• Proven track record with 10 years in an engineering and software development environment
• 3+ years in a leadership role
• Experience in creating, developing and leading a world-class technology team
• Successfully implemented, managed, and grown an enterprise grade CRM platform
• Ability to identify and realize long-term goals as well as to anticipate problems & issues, and effectively resolve them
• Understand how the combination business process management and technology enable strategic business goals
• Ability to engage and orchestrate resources across multiple locations and time zones to achieve the best possible outcomes
• Mastery of effective communication written and oral - internal or external customers
• Salesforce Certifications: Platform Administrator, Platform Administrator II, Platform Developer I, Platform App Builder, Service Cloud Consultant (or comparable experience)

Agile/Scrum certification is an asset.

• Generous paid time off policy
• Travel perks/discounts
• Health & Wellness Programs and Employee Financial Wellness Services
• National/International Award Nights and Conferences
• Group benefits including extended health care, dental and vision, gender affirming care, fertility care
• Insurance including life, AD&D, critical illness, long term disability
• Employee Assistance Program
• RRSP/RPP with matching
• Tuition Reimbursement Program
• Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions
• Global career opportunities in a network of brands and businesses