Head of Global Business Solutions

• Define and implement the global GBS strategy in alignment with corporate priorities
• Drive digital transformation, automation, and continuous improvement across all service lines
• Champion standardization, innovation, and scalability in processes and service delivery
• Act as a trusted advisor to executives on shared services and enterprise transformation strategies
• Oversee global service delivery to ensure performance against SLAs, KPIs, and financial targets
• Embed a customer-centric, outcome-driven operating model
• Establish governance frameworks, accountability models (e.g., RACI), and dashboards to track value creation and performance
• Ensure compliance with internal controls, policies, and regulatory standards while proactively managing risks
• Set the strategic direction for the GBS PMO, ensuring alignment with enterprise goals
• Establish project management standards, templates, and governance processes across the organization
• Lead portfolio management, including prioritization, resource allocation, progress tracking, and risk management
• Provide oversight and accountability for project delivery, ensuring alignment with business objectives and value realization
• Promote a culture of continuous improvement through post-project reviews and lessons learned
• Build, lead, and mentor a high-performing global team, fostering collaboration, inclusion, and accountability
• Empower regional leaders to drive local performance and innovation
• Develop PMO and project management capabilities through comprehensive training and professional development
• Manage GBS budgets, cost structures, and resource optimization
• Drive productivity, efficiency, and value realization through best practices and automation
• Develop business cases for transformation programs, tracking costs, synergies, and realized value across the enterprise

• Bachelor’s degree in Business, Management, or related field (MBA preferred)
• 10+ years of progressive leadership in global shared services or transformation
• Deep understanding of GBS models, automation (RPA, AI), and digital transformation
• Continuous improvement – Lean Six Sigma is a plus
• Proven ability to lead diverse, global teams and influence across a matrixed organization
• Strong performance management and value realization capabilities
• Excellent stakeholder engagement and executive communication skills

Lean Six Sigma

• Medical and dental coverage that start on day one
• Insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance
• Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount
• 401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching
• Flexible Spending Accounts
• Educational assistance programs
• Paid holidays
• Paid time off ranging from 20 to 35 days based on length of service
• Family and medical leaves of absence
• Paid parental leave
• Commuting benefits
• Employee Discount Program
• Employee Assistance Program (EAP)
• Childcare benefits