This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
The Head of Funds Administration Operations Australia / New Zealand is a Director-level, senior management position responsible for accomplishing results through the management of the Securities Services Funds Administration operational teams, driving a variety of fund administration activities in accordance with operational efficiency and scalability priorities, client and regulatory deliverables. Working with Product and technology partners, the overall objective of this role is to ensure the seamless delivery of operational activities associated with Fund Administration activities in Australia.
Job Responsibility
Serve as an escalation point for operations team and ensure open communications between operational groups
Develop partnerships with Client Executives, Sales, Product, Technology, Legal and Compliance, Risk, Finance, HR and other key internal stakeholders to assure consistency of the client experience
Partner with Citi's Operations Hub in Malaysia to maintain high quality operations service and pro-active issue management
Develop strategies and oversee project plans meeting operational goals
Oversee client onboarding and change management to ensure our processes are aligned with client expectations and system capabilities
Partner/influence with local, regional, and global teams to determine and implement the strategic approach for Funds
Assure alignment of the Operating model with regional and global functional operating strategy
Process optimization and technology automation to ensure our processes are scalable and to mitigate risks associated with manual processing
Delivery of budget and productivity targets for Funds Administration Operations
Deliver all regulatory and internal policy requirements as regards to outsourcing from a service recipient and provider perspective, including leading on-site due diligence visits from service clients and regulators
People management including hiring, development and retention
Help drive a culture of Ethics & Diversity, Engagement and Managerial Effectiveness across the site
Work to create an inclusive, transparent, and proactive business culture
Advocate for mobility, diversity, training, compliance, and risk & control initiatives
Lead local voice of the employee initiatives to drive employee engagement and belonging within Funds Administration Operations
Manage risk self-assessments and periodic risk reviews
Appropriately assess risk when business decisions are made
Ensure Funds Administration Operational compliance with all Citi internal policy and regulatory requirements
Support and instil culture of risk awareness and escalation
Requirements
15+ years of relevant Operations experience in Operations management with Banking and Financial Institutions
Asset Servicing or Investment Operations / Administration preferred
Advanced level of experience in a related role with business, functional, site and people management preferred
Demonstrated success dealing with senior management
Proven ability to manage various concurrent activities/ projects in a fast-moving, high-risk environment
Effective project management and negotiation skills
Consistently demonstrated clear and concise written and verbal communication
Bachelor's degree/ University degree or equivalent experience