Head of Fraud Job at Prezzee (San Jose)

Head of Fraud and Financial Crime Operations

We are looking for a seasoned first-line operational leader in Financial Crime a...

Location

United Kingdom , Manchester

Salary:

Not provided

Capital on Tap

Expiration Date

Until further notice

Requirements

A senior leader with extensive experience in financial crime and fraud operations, specifically for business customers
A highly effective communicator with excellent leadership skills, capable of fostering effective interaction and collaboration with key stakeholders
A subject matter expert who has a deep understanding of financial crime and fraud regulatory and legal requirements with a vast experience in conducting risk assessments and designing and testing mitigating controls
An excellent understanding of traditional and emerging financial products and their associated risks
A proven track record of successfully leading and managing high-performing teams within a fast paced and dynamic environment
Analytical thinker with the ability to interpret complex data and implement evidence-based decisions
An adaptable, pragmatic and resilient leader with a hands-on approach to problem solving

Job Responsibility

Build and lead high-performing teams prioritising professional growth, personal development, engagement, recognition and a shared sense of purpose
Review and improve financial crime fraud processes, procedures, systems, and controls to drive continuous enhancement, strengthen the control environment and enhance customer trust
Drive operational excellence by leveraging technology to streamline processes, mitigate risk and enhance the customer experience
Establish and monitor key performance indicators (KPI’s) to track performance and identify areas for improvement
Stay current on regulations, legislation, industry best practice, and innovation in financial crime risk
Manage financial crime and fraud operations in a fast-paced environment, adapting to constant changes and engaging cross-functional teams

Head of Fraud and Financial Crime Operations

We are looking for a seasoned first-line operational leader in Financial Crime a...

Location

United Kingdom , Cardiff

Salary:

Not provided

Capital on Tap

Expiration Date

Until further notice

Requirements

A senior leader with extensive experience in financial crime and fraud operations, specifically for business customers
A highly effective communicator with excellent leadership skills, capable of fostering effective interaction and collaboration with key stakeholders
A subject matter expert who has a deep understanding of financial crime and fraud regulatory and legal requirements with a vast experience in conducting risk assessments and designing and testing mitigating controls
An excellent understanding of traditional and emerging financial products and their associated risks
A proven track record of successfully leading and managing high-performing teams within a fast paced and dynamic environment
Analytical thinker with the ability to interpret complex data and implement evidence-based decisions
An adaptable, pragmatic and resilient leader with a hands-on approach to problem solving

Job Responsibility

Build and lead high-performing teams prioritising professional growth, personal development, engagement, recognition and a shared sense of purpose
Review and improve financial crime fraud processes, procedures, systems, and controls to drive continuous enhancement, strengthen the control environment and enhance customer trust
Drive operational excellence by leveraging technology to streamline processes. mitigate risk and enhance the customer experience
Establish and monitor key performance indicators (KPI’s) to track performance and identify areas for improvement
Stay current on regulations, legislation, industry best practice, and innovation in financial crime risk
Manage financial crime and fraud operations in a fast-paced environment, adapting to constant changes and engaging cross-functional teams

Director of Operations

You will lead a global, remote effort to build and scale the operational backbon...

Location

Isle of Man

Salary:

Not provided

Van Kaizen

Expiration Date

Until further notice

Requirements

Senior operations leadership in casino, sportsbook, crypto gaming, or sweepstakes
Expertise in KYC/AML, fraud, compliance, risk, casino and sportsbook exposure, payments, and crypto custody
Hands‑on experience with risk, identity, and crypto tools such as Greco, Seon, GeoComply, ShuftiPro/SumSub, Fireblocks, Level1, and Chainalysis/TRM
Experience scaling startups or high‑growth operators
understanding of Gen Z behavior, entertainment UX, and creator‑driven acquisition
Highly structured, analytical, hands‑on, proactive, and calm under pressure
able to make high‑stakes decisions quickly
Excellent collaboration and communication
comfortable in fast‑paced, culturally diverse environments
Comfortable working in a globally remote team and across multiple time zones

Job Responsibility

Build and optimize operational systems: payments, crypto, fraud, KYC/AML, support, VIP ops, responsible gaming, withdrawal flows, and creator operations
Implement SOPs, workflows, dashboards, and incident protocols
ensure readiness for new features, global rollouts, creator campaigns, missions, and high-traffic moments
Provide regulatory, legal, and compliance leadership
define what is legal and compliant for campaigns and messaging across regions
review product features and marketing claims
Manage risk, fraud, AML, and exposure for casino and sportsbook
set limits on bets and jackpots
monitor payout ratios and risk signals
Oversee payments and crypto operations

What we offer

Flexible work
a clear path for growth
the chance to impact a launch that blends entertainment, crypto, and sweepstakes experiences

Credit Manager

T2M Resourcing are recruiting a Credit Manager for a leading UK business. This r...

Location

United Kingdom , Somerset

Salary:

Not provided

T2M Resourcing

Expiration Date

Until further notice

Requirements

Proven experience operating in a credit management leadership role within a B2B remit
Good understanding of how to interpret financial data / accounts
Prior experience of working with 3rd party funders to facilitate trade credit for legal entities and sole traders
Great communication and influencing skills – able to present insightful and impactful information
Team leadership and development skills also with the ability to influence those not under your direct control
Driven by achieving excellent outcomes through continuous improvement of processes and policies
Must have the right to work in the UK on a permanent basis

Job Responsibility

Pro-actively manage the current risk exposure across the B2B client portfolio whilst also ensuring forward credit ‘head room’ for account growth as appropriate
Oversee debt recovery processes, mitigate fraud exposure and oversee legal administration as required
Ensure that clear and up to date credit policies and operating procedures are in place and adhered to
Lead and develop a team (directly and indirectly) across credit, underwriting and legal teams
Instill a ‘continuous improvement culture’
Manage third party relationships as well across the group to ensure effective collaboration and scaling of the groups trade debt propositions

What we offer

competitive salary, bonus and great company benefits

Fulltime

Claims Experience Specialist

The Claims Experience team is responsible for providing premium support for our ...

Location

Japan

Salary:

Not provided

Airbnb

Expiration Date

Until further notice

Requirements

5+ years in a fintech or customer experience role
Minimum of 1+ years experience handling insurance claims, preferably including first and third party property damage claims
Critical thinking skills with a proven track record in solving challenging customer problems and making claims decisions with consistency and fairness whilst adhering to policy terms and workflows
Strong verbal and written communication skills with experience interacting with customers through multiple channels including email, messaging and phone
Active listening skills to understand user needs and provide personalized recommendations and assistance
Ability to explain complex and sensitive issues to customers with confidence and clarity
Analytical skills with the ability to organize and work independently with rapidly changing priorities
Negotiation skills to ensure customer issues are resolved in a timely and efficient manner
Solution and outcome-oriented with an ability to balance fraud prevention alongside a positive user experience
Calm and Empathetic with ability to adapt to any situation by personalizing responses and educating our community whilst remaining level headed in challenging situations

Job Responsibility

Evaluate, investigate and resolve claims submitted across our Aircover products (including but not limited to Host Damage Protection claims) including claims of high value and complexity that require complex investigation and negotiations to reach satisfactory outcomes
Closely monitor for fraud detection and mitigate risks associated with bad actors to protect the Airbnb brand and community
Verify all relevant facts and evidence to determine case resolution outcomes whilst following internal policies and workflows
Go above and beyond to create personalized interactions and exceptional premium support throughout the end-to-end claims process, tailoring the experience offered whilst ensuring each user’s needs and preferences are met with the highest level of care and attention
Provide continuous education and guidance for users about our Aircover products, terms and policies to enable the seamless resolution of their requests
Work closely with stakeholders and third party claims administrators to align on case strategies and ensure a timely resolution is reached for our users
Communicate regularly with Supervisors and Manager to provide feedback on the status of claims
Maintain high levels of confidentiality whilst conducting investigations
Identify gaps in workflow, process or policy whilst striving to provide upward feedback as required to further improve the experience for our customers
Act as subject matter expert for change initiatives and/or cross functional projects taking place across the Aircover Scaled Ops and Optimization org, including assisting internal stakeholders to test, refine, ideate, and deploy new internal products and processes

Fulltime

Claims Experience Specialist

The Claims Experience team is responsible for providing premium support for our ...

Location

Canada

Salary:

63000.00 CAD / Year

Airbnb

Expiration Date

Until further notice

Requirements

5+ years in a fintech or customer experience role
Minimum of 1+ years experience handling insurance claims, preferably including first and third party property damage claims
Proficiency in both English and in French (must be able to handle technical claims discussions in French)
Critical thinking skills with a proven track record in solving challenging customer problems and making claims decisions with consistency and fairness whilst adhering to policy terms and workflows
Strong verbal and written communication skills with experience interacting with customers through multiple channels including email, messaging and phone
Active listening skills to understand user needs and provide personalized recommendations and assistance
Ability to explain complex and sensitive issues to customers with confidence and clarity
Analytical skills with the ability to organize and work independently with rapidly changing priorities
Negotiation skills to ensure customer issues are resolved in a timely and efficient manner
Solution and outcome-oriented with an ability to balance fraud prevention alongside a positive user experience

Job Responsibility

Evaluate, investigate and resolve claims submitted across our AirCover products (including but not limited to Host Damage Protection claims) including claims of high value and complexity that require complex investigation and negotiations to reach satisfactory outcomes
Closely monitor for fraud detection and mitigate risks associated with bad actors to protect the Airbnb brand and community
Verify all relevant facts and evidence to determine case resolution outcomes whilst following internal policies and workflows
Go above and beyond to create personalized interactions and exceptional premium support throughout the end-to-end claims process, tailoring the experience offered whilst ensuring each user’s needs and preferences are met with the highest level of care and attention
Provide continuous education and guidance for users about our Aircover products, terms and policies to enable the seamless resolution of their requests
Work closely with stakeholders and third party claims administrators to align on case strategies and ensure a timely resolution is reached for our users
Communicate regularly with Supervisors and Manager to provide feedback on the status of claims
Maintain high levels of confidentiality whilst conducting investigations
Identify gaps in workflow, process or policy whilst striving to provide upward feedback as required to further improve the experience for our customers
Act as subject matter expert for change initiatives and/or cross functional projects taking place across the Aircover Scaled Ops and Optimization org, including assisting internal stakeholders to test, refine, ideate, and deploy new internal products and processes

What we offer

bonus
equity
benefits
Employee Travel Credits

Fulltime

Credit Risk Senior Analyst

The Credit Risk Senior Analyst is a seasoned professional role. Applies in-depth...

Location

India , Mumbai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

6-8 years previous experience in Forecasting / Fraud / Risk Management
Advanced quantitative and analytic skills required
Proficient in Excel, Microsoft Word, PowerPoint
Excellent communication skills, both oral and written
Bachelor's/University degree or equivalent experience

Job Responsibility

Oversees the monthly Loss Forecasting aspects of the group
Liaises with the Finance, Collections & Risk Policy team with respect to Loss Forecasting
Oversees analysis of Forecasting in Citi Corp with respect to Forbearance performance and reporting, and Recoveries performance and reporting
Analyzes fraud portfolio performance at a granular level
Develops detailed diagnostics on Fraud behavior, shifts in that behavior, assess its impact on portfolio performance, and support the forecasting process
Assists in the production all presentations to the Citigroup CFO, Citi Cards CEO, Citi Cards Risk Head, Global Consumer Credit Risk Officer & Regulators, as well as various ad hoc requests
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

What we offer

Programs and services for physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more
Generous paid time off packages

Fulltime

Credit Risk Senior Analyst

The Credit Risk Senior Analyst role involves oversight of loss forecasting, gran...

Location

India , Mumbai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

6-8 years previous experience in Forecasting / Fraud / Risk Management
Advanced quantitative and analytic skills required
Proficient in Excel, Microsoft Word, PowerPoint
Excellent communication skills, both oral and written
Bachelor's/University degree or equivalent experience

Job Responsibility

Oversees the monthly Loss Forecasting aspects of the group
Liaises with the Finance, Collections & Risk Policy team with respect to Loss Forecasting
Oversees analysis of Forecasting in Citi Corp with respect to Forbearance performance and reporting, and Recoveries performance and reporting
Analyzes fraud portfolio performance at a granular level
Develops detailed diagnostics on Fraud behavior, shifts in that behavior, assess its impact on portfolio performance, and support the forecasting process
Assists in the production all presentations to the Citigroup CFO, Citi Cards CEO, Citi Cards Risk Head, Global Consumer Credit Risk Officer & Regulators, as well as various ad hoc requests
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

What we offer

Access to telehealth options, health advocates, confidential counseling
Generous paid time off packages
Programs and services for physical and mental well-being

Fulltime

Head of Fraud

Prezzee

Location:
United States , San Jose

Category:
Finance

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
December 11, 2025

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