Head of Fraud, HSBC

HSBC

Location:
Singapore, Singapore

Category:
Finance

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The Head of Fraud is responsible for end-to-end leadership of Fraud in the Singapore market, covering Fraud Management, Fraud Operations, and Fraud Investigations. They will develop and implement proactive fraud strategies for IWPB; engage regulators and industry forums; lead fraud-related projects; oversee offshore operations; and enhance fraud education and controls while working with multi-stakeholders and enhancing customer outcomes.

Job Responsibility:

Develop and implement the end-to-end proactive and forward-looking fraud strategy for the IWPB business minimizing customer and bank losses
Engage with regulators, external bodies and industry forums to represent the Bank and help shape industry approach against Fraud and Scams
Lead regulatory / industry projects on Fraud and work closely with Digital teams to funding and delivery of the projects as needed
Close engagement with stakeholders across Products, Digital, Distribution, Group and Regional Fraud teams including offshore Fraud operations and 2LOD to ensure effective delivery of fraud controls
Manage and oversee the offshore Fraud Operations and investigation teams to own the Fraud related journeys end to end
Deployment of effective customer and staff awareness campaigns on scams and fraud to educate and protect customers
Ensure efficient and resilient operations of the fraud infrastructure and ongoing engagement with Risk and Products on strategy changes that improve customer outcomes

Requirements:

Strong fraud management experience, having delivered fraud enhancements which have realised their goals
Experience delivering fraud tools where behavioural changes realise benefits
Commercially focussed with experience of contributing to the delivery of impactful strategies within a complex, multi-cultural environment
Excellent communication skills (verbal and writing) as well as developed interpersonal skills, demonstrating the ability to communicate and influence at all levels of an organisation, building engagement and able to present complex information in a structured and balanced manner

What we offer:

Continuous professional development
Flexible working
Opportunities to grow within an inclusive and diverse environment
Workplace that fosters growth

Additional Information:

Job Posted:
August 19, 2025

Expiration:
September 18, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Head of Fraud

HSBC

Location:Singapore, Singapore

Category:Finance

Contract Type:Employment contract