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Head of Fraud Prevention

https://www.citi.com/ Logo

Citi

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Location:
United States , Tampa ▼

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Category:
Banking

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Contract Type:
Not provided

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Salary:

250000.00 - 500000.00 USD / Year
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Job Description:

This Managing Director role, Global Head of Fraud Prevention, is a senior leadership position within the Enterprise Operations and Shared Services leadership team. This role is pivotal in overseeing and modernizing the firm's Fraud prevention capabilities for Institutional, Wealth and Consumer bank customers, leading a global team of over 7,000 employees across various functions and locations. The incumbent will drive a transformative digital-first strategy, ensuring industry-leading Fraud performance to safeguard the firm and its clients. This role is accountable for end-to-end Fraud prevention, detection, and mitigation, focusing on delivering customer value through automation, digitization, and frictionless experiences, while enabling product capabilities and supporting business growth sustainably. This leader will drive operational excellence, strategic transformation, and continuous innovation across the Global Fraud unit, managing complex, high-volume operations, fostering continuous improvement, and ensuring exceptional service delivery with rigorous regulatory compliance and risk management.

Job Responsibility:

  • Define, lead, and execute the strategic vision for Global Fraud Operations, focused on a transformative digital-first strategy that delivers industry-leading fraud performance
  • Drive digitization and the adoption of advanced technologies, including Artificial Intelligence, to create new business value, improve customer experience, and optimize operations
  • Provide end-to-end accountability to prevent, detect, and mitigate fraud across all consumer, wealth services, markets, banking, international, and all customer-facing digital platforms
  • Enable business growth by protecting Citi and its clients through compliance with regulatory requirements, balancing customer experience, expense management, and risk appetite
  • Provide direct leadership and optimize the Fraud strategies and performance of the Institutional, Consumer, Wealth, and Digital Fraud Ops teams, including First- and Third-Party Fraud, Global Analytics Modeling and Data
  • Oversee the management and modernization of the entire Fraud Operations function, which comprises over 7,000 employees in multiple domestic and international locations
  • Deliver flawless execution of daily operations, maintaining high service levels, and effective management of high-volume transactions and client interactions
  • Monitor and protect customer channels, securing both digital and analog platforms that are over-indexed in losses and risk
  • Drive relevant, actionable, and timely "all source intelligence" into decision processes to prevent, detect, and mitigate the highest priority fraud risks
  • Responsible for establishing, maintaining, and enforcing robust Fraud policies, practices, and prevention capabilities
  • Acts as subject matter expert on “Internal Fraud” and provide expert advice and guidance on methodologies for preventing, detecting, and recovering this key fraud type
  • Identify emerging fraud trends, vulnerabilities, and risks, and develop proactive measures to mitigate potential losses and protect customer assets
  • Maintain global awareness of emerging regulations related to Fraud policy and ensure Citi Fraud Prevention is adequately represented at industry forums
  • As first line of defense owner for Fraud risk, administers Fraud Governance model at both a regional and global basis in partnership with Operational Risk Management as second line of defense owner
  • Ensure proactive coordination and closure of critical fraud matters, audit findings, and independent risk review findings
  • Deliver outstanding customer experience by providing safe, predictable, and digitally focused experiences which improve perception and brand reputation
  • Spearhead initiatives focused on advanced process management, automation, and the comprehensive modernization of core operational workflows
  • Deliver the design and development of innovative products and solutions to effectively detect, prevent, and manage fraud
  • Establish a culture where employee engagement and talent development are core drivers of everything we do, enabling the attraction, development, and retention of top-tier talent
  • Manage multiple teams of senior professionals through other senior managers, providing full management responsibility including people, budget, and planning
  • Act as responsible stewards of capital through a relentless focus on expense optimization, fraud prevention, and client centric revenue generation
  • Collaborate effectively with key internal partners (e.g., Technology, Cyber, Finance, Legal, AML, Compliance, Internal Audit, Product Line of Businesses) and external suppliers

Requirements:

  • 15+ years’ experience in global Fraud, operational risk, or credit risk experience. Institutional and/or Retail/Commercial Banking required
  • Detailed understanding of key Fraud prevention technologies required to manage across customer lifecycle: Identity Verification, Application Fraud, Authentication, Session Profiling, Transactional Profiling, Link Analysis and Fraud Case management
  • Knowledgeable about Fraud risks associated checking, ACH, wires, and other payment rails
  • Demonstrated experience in Fraud product strategy, delivery, and management, preferably within the financial services sector
  • Proficiency in implementing Fraud monitoring, detection, and prevention tools
  • Experience with authentication tools deployment
  • Effective relationship building, stakeholder, and third-party vendor management skills
  • Effective people management skills with a proven history of effective delegation, motivation, and employee and customer satisfaction
  • Resilience in the face of pressure and a broader understanding of intelligent risk decisions
  • Wider knowledge of internal Fraud risk
  • Strong analytical and critical thinking skills, with the ability to grasp complex issues related to technology and operations
  • Ability to develop long range plans & understanding of project /program management techniques
  • Ability to manage effectively in a matrixed and ambiguous environment
  • Demonstrated ability to successfully lead and deliver large-scale operational transformations, process re-engineering efforts, and significant automation initiatives
  • Solid understanding of regulatory and compliance requirements pertinent to financial operations
  • Ability to adapt to a rapidly changing environment
  • Demonstrated ability to influence and negotiate
  • able to facilitate a diverse set of senior executives to drive convergence to a common set of priorities and standards across Businesses
  • Bachelor’s/University degree, master’s degree preferred
What we offer:
  • medical, dental & vision coverage
  • 401(k)
  • life, accident, and disability insurance
  • wellness programs
  • paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays
  • discretionary and formulaic incentive and retention awards

Additional Information:

Job Posted:
February 14, 2026

Expiration:
February 27, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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