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Capital on Tap Logo Capital on Tap · Finance

Head of Fraud and Financial Crime Operations

United Kingdom, Manchester · Job Posted January 15, 2026

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Job Description

We are looking for a seasoned first-line operational leader in Financial Crime and Fraud to manage our first-line teams serving UK and US customers. This critical role is responsible for effective risk management, implementing and monitoring robust controls and leading multi-disciplinary teams. You will collaborate cross-functionally to ensure alignment across Capital on Tap driving best in class risk management and operational excellence.

Job Responsibility

  • Build and lead high-performing teams prioritising professional growth, personal development, engagement, recognition and a shared sense of purpose
  • Review and improve financial crime fraud processes, procedures, systems, and controls to drive continuous enhancement, strengthen the control environment and enhance customer trust
  • Drive operational excellence by leveraging technology to streamline processes, mitigate risk and enhance the customer experience
  • Establish and monitor key performance indicators (KPI’s) to track performance and identify areas for improvement
  • Stay current on regulations, legislation, industry best practice, and innovation in financial crime risk
  • Manage financial crime and fraud operations in a fast-paced environment, adapting to constant changes and engaging cross-functional teams

Requirements

  • A senior leader with extensive experience in financial crime and fraud operations, specifically for business customers
  • A highly effective communicator with excellent leadership skills, capable of fostering effective interaction and collaboration with key stakeholders
  • A subject matter expert who has a deep understanding of financial crime and fraud regulatory and legal requirements with a vast experience in conducting risk assessments and designing and testing mitigating controls
  • An excellent understanding of traditional and emerging financial products and their associated risks
  • A proven track record of successfully leading and managing high-performing teams within a fast paced and dynamic environment
  • Analytical thinker with the ability to interpret complex data and implement evidence-based decisions
  • An adaptable, pragmatic and resilient leader with a hands-on approach to problem solving
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