Head of Forward Deployed Engineering

As Head of Forward Deployed Engineering, you’ll build and lead the team that sits closest to Serval’s customers — where product meets reality. You’ll own how we deploy Serval’s AI platform into complex IT environments, ensuring customers realize immediate value while feeding critical insights back into product and engineering. You’ll start as a hands-on technical leader — writing code, leading high-stakes pilots, and designing scalable onboarding processes — then grow a team of forward deployed engineers who blend software engineering, customer empathy, and systems thinking. This role is ideal for someone who’s operated at the intersection of engineering and customer success, thrives in ambiguity, and loves building zero-to-one technical teams in high-growth, AI-native startups.