Head Of Food Operations

• Develop and deliver the food service strategy in line with business and client objectives
• Drive innovation across food delivery, sustainability, and customer experience
• Lead continuous improvement initiatives across all food services
• Oversee day-to-day food operations, ensuring high standards in quality, hygiene, and safety
• Monitor KPIs and SLAs, driving performance and minimising deductions
• Ensure compliance with HACCP, Food Safety Act, and all relevant legislation
• Maintain brand standards and contractual obligations
• Lead, coach, and develop a team of managers to create a high-performance culture
• Drive engagement, wellbeing, and inclusion across the workforce
• Ensure effective performance management and succession planning
• Promote a customer-first mindset across patient, visitor, and retail services
• Act as the senior point of contact for all food services
• Build strong, collaborative relationships with the client
• Deliver an exceptional customer experience aligned to client values
• Lead service improvement initiatives to enhance satisfaction and retention
• Manage budgets, forecasts, and cost controls to ensure profitability
• Identify growth opportunities and operational efficiencies
• Understand and manage contract risks and commercial obligations
• Champion a zero-harm culture and safe systems of work
• Ensure all teams are trained, equipped, and supported to work safely
• Lead sustainable practices including waste reduction and responsible sourcing
• Stay ahead of industry trends and introduce innovative solutions

• Minimum 3+ years in operational management, including 1+ year in food service leadership
• Proven experience managing large, diverse teams and developing managers
• Strong commercial and financial acumen with P&L responsibility
• Deep understanding of food safety, compliance, and service standards
• Excellent stakeholder management and communication skills
• Passion for food, innovation, and delivering exceptional customer experiences
• Strong organisational skills with the ability to prioritise and deliver results

Opportunities for career growth and development