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Do you have the commercial and customer-first mindset to develop and deliver a successful F&B business on a national scale? Can you architect a 3-year F&B strategy that drives out-performance , puts our guests first, and translates into a seamless mission for our c230 restaurants and c380 lodges and their teams? If yes, our Head of Food & Beverage position might be the right next move for you. We are seeking a visionary leader to scale our multi-million pound F&B operation. Overseeing 230 bar-cafes and our F&B proposition across 370 hotels, you will be responsible for driving revenue, margin and ensuring a consistent brilliant customer experience across the entire estate. Reporting directly to the Customer Director, you will hold full P&L accountability and lead the 3-year strategic roadmap for our food and drink proposition.
Job Responsibility:
Define the 3-year F&B vision, identifying new growth initiatives and pricing strategies
Oversee a c£2m management budget and influence investment
Lead the lifecycle of our products from conceptualisation to national launch
Act as the bridge between Marketing, Finance, and Ops
Spearhead the use of data dashboards and digital platforms to optimise conversion, the guest journey and commercial performance
Requirements:
Heavyweight commercial leader with a proven track record in high-volume F&B or large-scale restaurant retail
Held full P&L accountability—ideally for portfolios exceeding £50m
Analytical mindset to transform complex market trends and consumer data into high-growth strategies
Demonstrate operational empathy and a history of working hand-in-hand with ground-level teams
Ability to influence at the ExCo level and negotiate high-value supplier relationships
Collaborative leader known for winning hearts and minds across a business
Exceptional stakeholder management
Flexibility to travel nationally
Strategic foresight and technical precision
What we offer:
Annualise Bonus
Car Allowance payable at £570 per month
Contributory pension scheme - auto enroll at 5% after 3 months and we contribute 8%
Hybrid working
50% personal discount for hotel bookings and great friends and family discounts too
25 days holiday + bank holidays, increasing with length of service