Head of FCS Decision Systems and Transformation

• Responsible for one of the world’s largest Credit Decision management ecosystems that directly impacts the Bank’s retail growth and capital management agenda monitoring the financial health of retail banking customers as well as customer lending, authorizations, line and collections management decisions
• Implementation of over 2,000 strategy, model and data access changes across IWPB markets supporting the growth agenda
• Accountable for shaping and executing the FCS global technology and data strategy, future state architecture and implementation roadmap, while ensuring alignment with the bank's overall objectives
• Collaborate with business and technology leaders to assess the need for change, conduct build/buy assessment, analyze cost/benefit, facilitate alignment with global and market stakeholders and drive execution planning
• Direct oversight of the Fraud, Credit and Collections portfolio of initiatives across the three VSIPs (Fraud, Credit and Collections), with primary accountability for delivering the business and technology outcomes
• Build and provide strategic direction to a global FCS business and technology community across Fraud, Credit functions and key partner areas (e.g., IT, Risk, Product, etc.)
• Lead multiple and disparate teams execute concurrent flagship transformation programs across Credit, Fraud and Collections

• In-depth understanding of Technology, Architecture, and implementation of global scale Transformation programs
• Outstanding relationship management, collaboration and influencing skills with experience of positive, challenging interactions with senior executives across multiple functions
• Ability to distil complex and varied information into useful, insightful, and concise recommendations
• Ability to identify, assess and communicate opportunities, risks and issues in complex, fast paced environments
• Clear understanding of the evolving business and technology market trends that impact the credit and fraud environments for the customers and the organization
• Ability to constructively challenge status quo, articulate business value and drive innovation
• Proven track record in leading technology and business change, particularly in sizeable and dynamic organization environment
• Ability to seek out and improve on best practice and capability
• Strong business acumen, organizational, strategic planning skills
• Strong leadership, influencing and communication skills with the ability to navigate across senior stakeholders and business partners
• Experience in retail banking is advantageous
• Degree graduate in business or related discipline with proven and progressive analytical, planning and project management experience in a business or project management function or equivalent

Experience in retail banking

• HSBC is an equal opportunity employer
• Inclusive and diverse environment
• Continuous professional development
• Flexible working opportunities