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Our Head of Experience Design is responsible for creating a world class professional services practice and developing demand for a set of propositions and capabilities to meet the needs of our clients and to support the strategic growth of our business.
Job Responsibility:
Create a world class professional services practice
Develop demand for a set of propositions and capabilities
Lead the practice to help develop and support the sale of a set of differentiated offerings covering Experience Design
Develop a team of Content Designers, UX Designers, Interaction Designers and User Researchers
Engage with clients to understand their challenges and build lasting, trusted advisor relationships
Oversee client deliveries
Contribute up to 50% of time to billable project activities
Be responsible for the revenue, margin and utilisation of the practice
Collaborate with other practice, service line, industry and delivery heads
Be responsible for the output of your team working on client projects, proposals and capability development
Requirements:
Deep understanding of public sector digital transformation
Ability to bridge the gap between commercial innovation and government challenges
Ability to establish yourself as a trusted advisor to senior stakeholders
Operational and people management skills
Ability to lead high-performing consulting teams
Ability to grow a practice through talent mentorship, supplier management, and cost-effective delivery models
Business development and strategic execution experience
Experience in creating market-ready propositions
Experience collaborating with sales teams
Experience overseeing complex, multi-disciplinary digital projects
Strategic Design
Content and UX Design
Service mapping
User experience analysis
Consulting expert
Senior stakeholder management
Research and Insights
Design Leadership
Agile expertise
Eligibility for SC (security check) clearance
5 years' UK residency
5 years' employment history (or back to full-time education)
Ideally, no more than 30 consecutive days spent outside the UK within the last five years