Head of Exclusives' Account Management, Postmates and West Uber Eats

The Head of Postmates and West Uber Eats Exclusives Account Management leads a high-performing, white-glove Account Management team responsible for a curated portfolio of strategic SMB restaurant partnerships, with a core focus in Los Angeles and a footprint that extends across the U.S. This leader will own the overall performance and retention of our most premium SMB brands across Uber Eats and Postmates—driving growth strategy, elevating executive relationships, and ensuring best-in-class partner experience. You will lead a team of 5+ senior Account Managers, set the strategic goals and operating cadence for the portfolio, and partner cross-functionally to deliver outcomes across expansion and growth, marketing strategy, operational excellence, and renewal negotiations. This role is both strategic and hands-on: you’ll coach and develop talent, run high-stakes partner engagements, and serve as the escalation point for complex commercial and operational issues. The day-to-day includes frequent in-person partner meetings and leadership-level internal collaboration across Sales, Operations, Marketing, Finance, Legal, Support, and Product/Engineering. This role is a leadership role reporting directly to the General Manager of the West and overseeing our largest geographies and accounts for the US.