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NTT DATA Logo NTT DATA · Real Estate

Head of Estate Management

South Africa, Johannesburg · Job Posted July 14, 2026
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Job Description

The Head of Estate Management is the senior executive responsible for the operational, financial, and strategic management of a large-scale, multi-tenant campus. This position functions as the sole internal leader for property management, with all facilities, maintenance, and campus operations delivered through outsourced vendors and service partners. In addition to operational oversight, the Head of Estate Management plays a critical role in supporting occupancy performance, ensuring the campus remains fully leased, maintaining strong tenant retention, and partnering with leasing teams to promote long-term stability and asset value.

Job Responsibility

  • Provide executive leadership for all day-to-day campus operations through a fully outsourced delivery model
  • Establish and monitor KPIs and SLAs for all contractors
  • Conduct routine site inspections and compliance audits
  • Serve as the senior point of contact for 50+ tenant organizations
  • Oversee tenant communications, onboarding, escalations
  • Partner closely with leasing teams to ensure the campus stays fully rented
  • Oversee all vendor relationships, including contract negotiation, renewals, performance governance, and cost controls
  • Develop and manage annual operating and capital budgets for the campus
  • Develop long-term operational and capital improvement plans
  • Ensure full compliance with applicable building codes, environmental regulations, life-safety standards, and insurance requirements
  • Lead emergency preparedness, safety programs, and incident response coordination

Requirements

  • 12–20+ years of senior-level experience in property, facilities, or asset management
  • Expertise managing large multi-tenant commercial real estate or campus environments
  • Demonstrated success in occupancy management, tenant retention, and supporting leasing functions
  • Strong track record operating in a fully outsourced services model
  • Strong financial and contractual management abilities
  • Excellent communication and relationship-building skills with corporate tenants and executive stakeholders
  • Preferred certifications: CPM, FMA, LEED AP, or equivalent

Nice to have

  • CPM
  • FMA
  • LEED AP
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