Head of Enterprise Cloud Support Job at Atlassian (Bengaluru)

Head Digital Applications

Bentley Systems seeks a visionary leader with a blend of technical expertise, st...

Location

Ireland , Dublin

Salary:

Not provided

Bentley Systems

Expiration Date

Until further notice

Requirements

15+ years of experience leading enterprise platforms, cloud modernization initiatives, and large-scale digital transformations within global organizations
Prior experience and demonstrated ability to lead multi-platform environments including Salesforce, Workday, and custom enterprise systems is essential, with emphasis on interoperability, governance, and operational excellence
Deep understanding of B2B SaaS business models including consumption and subscription
Experience in transitioning teams to a product-led operating model
A strategic mindset with prior experience of creating and executing long-term roadmaps in collaboration with business stakeholders
Strong expertise in platform integration, API strategy, event-driven architectures, and scalable enterprise workflows supporting Quote-to-Cash and financial operations
Proven experience in system performance engineering, including reliability engineering, observability tooling, telemetry-driven monitoring, and optimization of API throughput and transaction latency

Job Responsibility

Lead and define the strategic direction for Bentley’s enterprise platforms, shaping and communicating a clear long-term vision for digital applications from inception through execution
Drive the transition to a modern, agile, and product-led organization
Provide hands-on technical leadership and guidance on our core enterprise platforms
Ensure the reliability, scalability, and security of our application ecosystem
Oversee all financial business processes from Lead to Cash within the platform
Provide leadership and foster a supportive, high-performing team culture for engineers, product managers, and analysts
Champion a product model and iterative delivery mindset, focusing on continuous improvement and value delivery
Serve as a strategic partner by aligning stakeholder relationships and business requirements with scalable technology solutions to drive organisational success

What we offer

A great Team and culture
An exciting career as an integral part of a world-leading software company providing solutions for architecture, engineering, and construction
An attractive salary and benefits package
A commitment to inclusion, belonging and colleague wellbeing through global initiatives and resource groups
A company committed to making a real difference by advancing the world’s infrastructure for better quality of life, where your contributions help build a more sustainable, connected, and resilient world

Head of Risk QA Software Architecture

Design, deliver, and govern QA software and technology solutions that align with...

Location

Czechia , Prague

Salary:

Not provided

Barclays

Expiration Date

Until further notice

Requirements

Strong knowledge of enterprise architecture frameworks
Proficiency in software engineering principles and cloud-native architectures
Experience with Agile delivery and technical product ownership
Excellent stakeholder management and communication skills
Tenacity and perseverance to negotiate and influence multiple stakeholders
Proven track record in solution architecture and enterprise architecture roles
Hands-on experience in software engineering and technical leadership
Familiarity with governance processes and technology roadmaps
Experience building highly scalable end to end systems of financial models and calculations and their integration with Technology platforms

Job Responsibility

Define and document end-to-end solution architectures that meet functional and non-functional requirements, driving QA Software Product strategy
Maintain architecture frameworks, enforce standards, and ensure interoperability across systems
Collaborate with QA development and Infrastructure teams, as well as with Technology to provide technical guidance, and drive automation and use of AI in CI/CD practices
Manage stakeholder expectations within QA and Technology to balance short-term delivery with long-term integrity
Ensure solutions meet performance, scalability, and resilience targets while mitigating technical risks
Establish colleague training on systems engineering and architecture
Design, develop, implement, and support mathematical, statistical, and machine learning models and analytics used in business decision-making
Design analytics and modelling solutions to complex business problems using domain expertise
Collaboration with technology to specify any dependencies required for analytical solutions
Development of high performing, comprehensively documented analytics and modelling solutions

What we offer

Structured approach to hybrid working
Supportive and inclusive culture and environment
Opportunity to explore flexible working arrangements
Incredible variety, depth and breadth of experience
Chance to learn from a globally diverse mix of colleagues
Encouragement to embrace mobility

Fulltime

Head of Risk QA Software Architecture

Design, deliver, and govern QA software and technology solutions that align with...

Location

United Kingdom , London

Salary:

Not provided

Barclays

Expiration Date

Until further notice

Requirements

Strong knowledge of enterprise architecture frameworks
Proficiency in software engineering principles and cloud-native architectures
Experience with Agile delivery and technical product ownership
Excellent stakeholder management and communication skills
Tenacity and perseverance to negotiate and influence multiple stakeholders
Proven track record in solution architecture and enterprise architecture roles
Hands-on experience in software engineering and technical leadership
Familiarity with governance processes and technology roadmaps
Experience building highly scalable end to end systems of financial models and calculations and their integration with Technology platforms

Job Responsibility

Define and document end-to-end solution architectures that meet functional and non-functional requirements, driving QA Software Product strategy
Maintain architecture frameworks, enforce standards, and ensure interoperability across systems
Collaborate with QA development and Infrastructure teams, as well as with Technology to provide technical guidance, and drive automation and use of AI in CI/CD practices
Manage stakeholder expectations within QA and Technology to balance short-term delivery with long-term integrity
Ensure solutions meet performance, scalability, and resilience targets while mitigating technical risks
Establish colleague training on systems engineering and architecture
Design analytics and modelling solutions to complex business problems using domain expertise
Collaboration with technology to specify any dependencies required for analytical solutions
Development of high performing, comprehensively documented analytics and modelling solutions
Implementation of analytics and models in accurate, stable, well-tested software and work with technology to operationalise them

What we offer

Hybrid working
Structured approach to hybrid working with fixed 'anchor' days
Supportive and inclusive culture and environment
Commitment to flexible working arrangements
International scale offering incredible variety, depth and breadth of experience
Chance to learn from a globally diverse mix of colleagues
Encouragement to embrace mobility and explore every part of operations

Fulltime

Vice President and Head of Information Technology

The Vice President and Head of Information Technology will be responsible for de...

Location

United States , Philadelphia

Salary:

Not provided

Cabaletta Bio Inc

Expiration Date

Until further notice

Requirements

Bachelor’s or Master’s degree in Computer Science, Information Systems, or related field
10+ years of progressive IT leadership experience, with at least 3 years in biotech, pharma, or life sciences
Proven success in building IT infrastructure and teams from the ground up in a high-growth environment with preference for direct experience in supporting autologous cell therapy launch and commercialization
Expertise in SaaS and cloud platforms (e.g., AWS, Azure), cybersecurity, and enterprise applications
Experience with GxP systems, 21 CFR Part 11, GAMP 5, EU Annex 9, ICH Q9 and other regulatory compliance systems in a commercial biotech or clinical setting
Strong leadership, communication, and cross-functional collaboration skills with a client focused, partnering approach
Strong team orientation and passion for continuous self-development

Job Responsibility

Develop and execute a forward-looking IT strategy aligned with business priorities and regulatory requirements
Partner closely with executive leadership to identify and implement technology solutions that drive efficiency and innovation
Build and lead a high-performing IT team, fostering a culture of service, agility, and continuous improvement
Architect and deploy scalable infrastructure across cloud, network, and on-premise environments
Collaborate with functional leads to guide the selection and implementation of reliable and efficient enterprise systems (e.g., ERP, LIMS, QMS, HRIS, CRM) to support scientific, clinical, technical operations, commercial and corporate functions
Ensure system interoperability, data integrity, and performance across the organization
Establish and maintain robust cybersecurity frameworks and data protection protocols
Ensure IT systems and practices comply with GxP, HIPAA, GDPR, and other relevant regulations, where applicable
Lead IT audits, risk assessments, and incident response planning, maintaining clear traceability
Provide responsive and proactive IT support to all departments, including R&D, clinical, regulatory, and finance

What we offer

health and retirement, PTO, and stock option plans

New

Head of Cloud & Security

The Head of Cloud is responsible for leading the strategic direction, design, im...

Location

South Africa , Johannesburg

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelor’s or Master’s degree in computer science, Information Technology, or related field
10+ years of experience in IT
At least 8 years in cloud architecture or engineering leadership
Proven experience with major cloud platforms (AWS, Azure, GCP)
Strong understanding of cloud security, networking, and infrastructure-as-code
Experience with DevOps, CI/CD pipelines, and container orchestration (e.g., Kubernetes)
Excellent leadership, communication, and stakeholder management skills

Job Responsibility

Define and execute the enterprise cloud strategy across Amazon Web Services (AWS), Microsoft Azure, and Google Cloud Platform (GCP)
Lead cloud transformation initiatives, including migration, modernization, and optimization efforts across multi-cloud environments
Evaluate emerging cloud technologies and trends
Develop cloud governance frameworks and policies
Act as the executive sponsor for cloud-related programs
Oversee the design of cloud architectures that support business applications and data platforms
Ensure high availability, scalability, and performance of cloud environments
Collaborate with enterprise architects and security teams
Manage cloud operations, including provisioning, monitoring, and incident response
Optimize cloud spend and resource utilization through FinOps practices

Fulltime

Head of Strategic Alliances

We are looking for a proven partnerships originator to build Cambridge Spark's t...

Location

United Kingdom , Home based, UK (with travel to our London office and partner location)

Salary:

Not provided

Cambridge Spark

Expiration Date

Until further notice

Requirements

Established experience in partnerships, alliances, or enterprise business development within SaaS, cloud infrastructure, or AI/data technology companies
Proven track record of personally closing partnership deals that generated substantial influenced revenue
Existing network: You have established relationships with senior decision-makers at target tech vendors and consulting firms who will take your call
Business Development mindset: You are energised by prospecting, relationship building, and closing
not process management or administration
Commercial acumen: You understand partnership economics, deal structures, and can negotiate complex agreements
Executive presence: Comfortable presenting to and influencing C-suite and VP-level stakeholders
Tech-fluent: You can hold credible conversations about LLMs, cloud data platforms, enterprise AI adoption, and data transformation
Start-up agility: Comfortable being strategic one moment and hands-on the next
you thrive in fast-moving environments

Job Responsibility

Revenue Generation (Primary Focus): Source and close 3-5 anchor partnerships in Year 1 that generate substantial influenced pipeline
Build and manage a partnership pipeline with supporting revenue opportunities into the enterprise sales team
Negotiate commercial frameworks (co-sell, referral agreements, joint propositions) that drive mutual revenue
Own partnership-influenced revenue metrics and report progress against targets
Relationship Building & Origination: Use your existing network to fast-track conversations with VP/C-level executives at target tech vendors and consulting firms
Build trust-based relationships with partner BD, alliance, channel, and product leaders
Identify and prioritise high-value partners across the AI, data, cloud, and consulting ecosystems
Represent Cambridge Spark at partner executive forums, conferences, and industry events
Strategic Value Creation: Design an alliance strategy that creates competitive advantage and accelerates market penetration
Create repeatable go-to-market motions that sales and marketing teams can scale

What we offer

Remote first company providing flexibility to work from home
Pension with up to 5% matched contributions
Opportunity to opt into our salary sacrifice scheme
25 days holiday + Flexi bank holidays + 1 day off on your birthday
A day for volunteering
Enhanced Maternity and Paternity Leave
Health & Wellbeing allowance of up to £30 per month
Annual Summer and Xmas events
Company socials including everything from Cambridge College formals, pub nights to team building events
CPD Allowance

Fulltime

Head of Infrastructure

We are looking for an experienced infrastructure leader to own and scale the tec...

Location

United States , New York City; San Francisco Bay Area

Salary:

220000.00 - 275000.00 USD / Year

Metronome

Expiration Date

Until further notice

Requirements

8+ years of infrastructure engineering experience including managing engineering managers and driving cross-organizational initiatives
Track record building and scaling engineering teams including hiring, mentoring, and creating processes that support rapid organizational growth
Proven track record scaling critical infrastructure at high-growth companies
Deep expertise in modern infrastructure technologies including streaming data platforms, distributed systems architecture, cloud platforms, observability stacks, and infrastructure-as-code
Strong operational excellence background including SLI/SLO frameworks, incident management, capacity planning, and proactive monitoring systems
Experience partnering with product engineering teams as an enabler, balancing infrastructure needs with product velocity and business requirements
Excellent communication and technical judgment with experience presenting technical concepts to stakeholders and deep understanding of how infrastructure decisions impact performance, productivity, and business outcomes

Job Responsibility

Lead and grow a team of 15+ infrastructure engineers, managing both engineering managers and senior individual contributors while providing mentorship, career development, and technical guidance across multiple teams
Build and scale the infrastructure organization structure, defining team responsibilities, establishing clear ownership boundaries, and ensuring effective coordination between infrastructure teams and product engineering groups
Own the technical roadmap for Metronome's infrastructure layer as we scale to support larger scale and evolve from commodity solutions to specialized streaming infrastructure
Partner with engineering leadership to balance infrastructure investments with product development needs, serving as an enabler for product engineering teams
Own the end-to-end reliability and performance of real-time systems that process billions of events and millions of invoices with enterprise-grade uptime, latency and correctness requirements
Maintain and enhance comprehensive monitoring, alerting, and observability across all infrastructure services
Lead incident response and post-mortem processes, ensuring systematic improvements to prevent recurrence and drive operational excellence practices
Architect infrastructure solutions that support exponential customer growth and increasingly complex technical requirements
Foster a culture of operational excellence where engineers take ownership of system reliability and customer experience
Drive hiring and team scaling as infrastructure demands grow with business expansion

What we offer

Excellent medical, dental, vision, and life insurance coverage, including a One Medical membership
Paid parental leave
FSA (Flexible spending account)
Retirement planning - Traditional and ROTH 401(k)
Flexible time off
Employee assistance program (mental health benefits)
Culture where personal growth is highly valued
Market-benched equity
Sales incentive pay (for eligible roles)

Fulltime

Head of Technical Support, Americas

Adyen is seeking a strategic and experienced support leader to serve as our next...

Location

United States , Chicago

Salary:

208250.00 - 297500.00 USD / Year

Adyen

Expiration Date

Until further notice

Requirements

10+ years of experience in enterprise-level customer support
A track record of managing and scaling regional or global support organizations (50+ FTE)
Experience leading B2B technical support functions in complex environments
Deep familiarity with ticketing systems such as Salesforce Service Cloud
A strategic thinker who can translate customer feedback and performance data into long-term plans
A collaborative, low-ego leader who builds strong relationships across functions and regions
Curious and adaptive—you listen first, understand context, and approach change with both empathy and conviction
Based in (or willing to relocate to) Chicago to be close to your team and regional stakeholders

Job Responsibility

Lead a high-performing technical support team across North America and Latam, including 8 direct reports
Define and execute the regional support strategy and contribute to the overall strategy and success of the North America and Latam regions
Represent support in critical customer conversations and QBRs
Translate customer feedback into clear, actionable strategies that improve the support experience
Identify opportunities to improve processes, metrics, and ways of working
Create an environment of continuous improvement that drives impact
Partner closely with and influence Commercial, Product and Operations teams to ensure alignment on regional needs, feature readiness, and performance expectations
Confidently drive change and articulate the “why” behind new approaches, even when they challenge legacy processes

What we offer

Equity in the form of RSUs

Fulltime

Head of Enterprise Cloud Support

Atlassian

Location:
India , Bengaluru

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 19, 2025

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