Head of Engagement Management

• Leading and scaling the Engagement Management team, including hiring, managing, and developing Engagement Managers who own flagship Handshake AI accounts
• Setting the engagement strategy and operating model, including segmentation, coverage, playbooks, and standards for how we work with frontier labs and enterprise customers
• Driving consistent, high quality execution of customer programs, from onboarding and implementation through production deployments, expansions, and renewals
• Owning core customer health and performance metrics, such as NRR, churn, adoption, deployment timelines, and executive satisfaction, and using data to drive decisions
• Partnering with leadership on territory planning, deal strategy, and expansion motions, and ensuring seamless pre to post sales handoffs
• Acting as an escalation and executive sponsor for our most important and complex customers when stakes and expectations are highest
• Working with Operations, Product, and Engineering to translate customer needs into roadmap priorities, operational improvements, and new offerings

• 8+ years in customer facing, high ownership roles in SaaS, AI, data, or technical services
• At least 3+ years leading teams
• Proven success managing and scaling customer facing teams such as engagement management, customer success, consulting, or solutions
• Track record owning a significant book of business with clear responsibility for renewals, expansion, and customer outcomes
• Experience working directly with senior stakeholders (VP and C level) at large, complex customers, including in high pressure situations

Prior experience in AI is helpful but not required

• Equity in a fast-growing company
• 401(k) match, competitive compensation, financial coaching
• Paid parental leave, fertility benefits, parental coaching
• Medical, dental, and vision, mental health support, $500 wellness stipend
• $2,000 learning stipend, ongoing development
• Internet, commuting, and free lunch/gym in our SF office
• Flexible PTO, 15 holidays + 2 flex days
• Team outings & referral bonuses