Head of Earner Operations

• Lead a team of smart and hardworking individuals, working toward delivering our team on supply growth goals and brand preference and satisfaction objectives
• Set the strategic vision for the team, including setting priorities and OKRs for the team to work toward, and setting initiatives to enable team success
• Develop and execute robust plans and initiatives to grow, engage and retain Earners in the US&C
• Lead your team as they complete analysis projects and present decks and project plans to senior leadership
• Lead our efforts to create a customer-centric culture, and to deeply reflect on the customer experience
• Work cross-functionally in a large organization by collaborating other Central Ops teams, Product, Legal, Safety, Marketing, Policy and Comms, and other cross-functional partners to achieve our US&C Earner Operations goals

10+ years of proven experience (L7) or 7+ years of proven experience (L6) in operations, product, consulting, marketing, strategy and/or project management

• Track record in managing, mentoring and motivating a team
• Experience managing managers is preferred
• Experience in managing stakeholders and building relationships with cross-functional collaborators
• The ability to set strategic vision and prioritize and manage many ongoing processes and projects simultaneously and to align competing priorities
• Operational problem solving skills and the ability to deliver impact, scale solutions, and pivot strategies when necessary
• Exceptional business judgement and critical thinking skills with the ability to use data to quickly establish high-value priorities and related strategies

• Bonus program
• Equity award
• 401(k) plan
• Various benefits