Head of Driver Job at Uber (Cairo)

Job Description

We're seeking a dynamic and results-oriented leader to become our Head of Driver in Egypt. In this pivotal role, you will spearhead the strategy and execution for growing and optimizing our driver, supply partner, and fleet ecosystem, ensuring a thriving and reliable supply base that underpins Uber's success in the region. You will champion the earner experience, owning how we build trust, maximize earnings opportunities, and foster a strong sense of partnership with the individuals and partners powering our platform. This encompasses independent drivers, supply partners and fleet operators.

Job Responsibility

Collaborate with executive leadership to define and implement a comprehensive supply strategy encompassing both drivers and partners across Egypt
Develop and execute strategies for effective supply management, including driver acquisition, onboarding, partner management, and relationship building
Lead the team responsible for continuously elevating the experience of individual drivers on the Uber platform in Egypt to improve driver engagement and retention
Take ownership of key operational and financial metrics related to driver supply
Proactively identify challenges impacting driver supply, utilizing data, logic, and common sense to understand the underlying causes and lead cross-functional teams in developing effective solutions
Identify core processes related to supply management and driver experience, optimize their efficiency, and oversee their successful implementation
Leverage team insights to identify opportunities for product improvements and new features that enhance the experience and efficiency for both drivers and fleet operators
Serve as a trusted thought partner and lead cross-functional initiatives by forging strong relationships with local, regional (EMEA), and global teams
Champion a deep understanding of the needs and motivations of drivers and partners in Egypt
manage and develop a high-performing team, fostering a collaborative and growth-oriented environment

Requirements

Min 5 years of professional experience in operations, supply chain management, or partner management in fast paced environments
Proven ability to develop and execute strategies related to supply acquisition, onboarding, and performance management for both individual contractors and partner entities
Strong data-driven mindset with a proven ability to guide strategic decision-making through rigorous data analysis and interpretation
Strong complex problem-solving skills, with the ability to turn complex, ambiguous problems into actionable analyses
Excellent communication skills in both English and Arabic, with validated experience in interpreting and communicating data effectively to diverse audiences
Strong teamwork and interpersonal skills, with the ability to foster a collaborative environment
A proven track record of leading by example and empowering teams to execute effectively under pressure and within tight deadlines
Exceptional execution skills, with the ability to lead and prioritize complex operations requiring cross-functional collaboration
Strong planning and organizational skills, with a demonstrated ability to translate business goals into clear operational plans
A high tolerance for calculated risks and a strong drive to achieve ambitious goals
Strategic thinker with a comprehensive understanding of the operating environment in Egypt

Nice to have

Bachelor's degree in Economics, Finance, Statistics, Engineering or similar field
Experience managing a team is a plus
SQL knowledge is a plus

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