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360 Resourcing Solutions Logo 360 Resourcing Solutions · IT - Software Development

Head of Digital Products and User Experience

United Kingdom, Northampton 68000.00 - 71000.00 GBP / Year · Job Posted May 03, 2026
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Job Description

As Head of Digital Products and User Experience, you will lead the Digital Products and User Experience team in the development, maintenance and continuous improvement of digital platforms and products that drive engagement with our cause. You will be accountable for the performance, compliance and accessibility of all digital products and services, including the Motor Neurone Disease (MND) Association website. Working with colleagues across the organisation, the Head of Digital Products and User Experience will plan confidently, collaborate well, and contribute to a digital function that can respond to changing needs and growing demand. This is an exciting time to join the MND Association, following the launch of our new brand in January and with a new CRM scheduled for implementation. Strengthening our digital platforms and products will ensure people affected by MND, our supporters and volunteers, experience digital services that are clearer and more accessible. This opportunity is for a 12-month Fixed Term Contract.

Job Responsibility

  • Lead and develop the Digital Products and User Experience team, including 4 direct reports, setting clear direction and high standards
  • Own the delivery, performance and accessibility of all digital products and platforms
  • Champion excellent user experience across websites, microsites and digital services
  • Embed product-based ways of working to deliver high standards of performance and user experience
  • Set and champion content and product standards across the organisation
  • Work with senior stakeholders to agree priorities, dependencies and delivery plans
  • Support projects, advising on impact, budget, resource, and risks to ensure inclusion of digital requirements
  • Contribute to organisation-wide technology strategy and leadership activity

Requirements

  • Proven experience leading digital products and user experience at scale
  • Proven ability to set and deliver a digital strategy
  • Experience of leading a multidisciplinary team
  • Experience supporting and developing cross organisational project teams and managing stakeholder relationships
  • Broad knowledge and awareness of best practice and emerging trends in digital technologies
  • Excellent working knowledge of digital accessibility tools and principles and inclusive design
  • Experience using insight and analytics to improve user experience
  • Confident communicator, able to influence at all levels

What we offer

  • 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays
  • Access to UK Healthcare, including dental, eyecare, health screenings, and therapies
  • 24/7 GP access via phone and video
  • Life assurance and confidential counselling helplines
  • Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave)
  • Access to Benefit Hub for discounts on everyday shopping
  • Enhanced pension scheme
  • Opportunities for training and personal development
  • Hybrid working
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