Head of Digital Products and Services Job at Ethics HR (6th of October City)

Head of Digital Product

Our well-known client is currently looking to recruit a Head of Digital Product ...

Location

United Kingdom , London

Salary:

120000.00 GBP / Year

Blu Digital

Expiration Date

Until further notice

Requirements

SCRUM experience
strong understanding of digital technology
significant experience of designing, developing, and promoting apps

Job Responsibility

accountable for the digital experience of a selection of specialized digital products
create amazing digital experiences that will deliver new and improved customer experiences and commercial value
seek new ways to improve service standards and grow revenue and margin
provide leadership to a digital squad
work with the business to build features, journeys and products that bring physical and digital together

Digital Product Owner

This Sports fashion brand are looking for an experienced Digital Product Owner t...

Location

United Kingdom , London

Salary:

Not provided

Blu Digital

Expiration Date

Until further notice

Requirements

Proven record of delivering Customer Service SaaS products and capabilities that span several processes and teams
Experience ideally within an international setting
In depth understanding of contract regulations
Strong analytical mindset

Job Responsibility

Define new experiences for advisors and customers based on feedback, insights, and research
Understand the new Customer Service platform end-to-end
Collaborate with Customer Care, Operations and Technology leads to identify and communicate technical features and solutions
Work in partnership with the Head of Customer Care to set the vision
Lead development and delivery of 2021 Customer Service roadmap
Create the right digital integrations that help unify data from multiple sources and enable the delivery of effortless, consistent, and personalised service
Understand and influence and help the technical and business teams navigate new solutions to find the optimal way to deliver quickly

Fulltime

Head of Product

Our client is looking for an experienced, visionary Head of Product to lead the ...

Location

United Kingdom , London

Salary:

120000.00 GBP / Year

Blu Digital

Expiration Date

Until further notice

Requirements

Experienced, visionary Head of Product
Background spanning ecommerce, customer experience, and product-led growth
Strong track record in delivering product strategies that drive engagement, conversion and commercial outcomes
Adept at managing cross-functional teams and third-party partnerships
Commercially astute, collaborative leader

Job Responsibility

Lead the strategy, development and continuous optimisation of the digital customer journey
Accountable for ensuring every interaction with the platform is seamless, engaging and commercially effective
Take ownership of product, design, testing and optimisation functions
Drive innovation and deliver meaningful improvements that shape how customers shop and interact with online services
Define and execute a cohesive product proposition strategy
Ensure alignment across product streams and closely collaborate with technical, UX and commercial teams
Lead the development of new features, enhancements and personalisation initiatives underpinned by data-led insight and customer behaviour analysis
Champion innovation and play a central role in shaping the future of the ecommerce proposition

Fulltime

Product Manager

This role will lead the agenda for new payments initiatives, compliance and indu...

Location

Hong Kong SAR , Kowloon

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Experience managing across multi-function and/or global business
comprehensive knowledge of payments products, digital payment channels and regulation
keen interest in the Future of Payments technology and open banking infrastructure
experience in process & control design, project management of global project
prior experience in Wealth Management or Private Banking preferred
fluency in written and spoken English is mandatory

Job Responsibility

Lead and shape the Payment product strategy across diverse client segments including Citigold, Citi Private Client and Citi Private Bank
own day-to-day product management for core Payment products such as product delivery, client experience, and client communication strategies as well as help the team prioritize, negotiate, and remove obstacles to achieve business results
support product head to define, develop, and implement product strategies through analyzing customer behavior and preferences, competitive best practices, and product economics
serve as subject matter expert and has oversight over the client experience, product features and servicing processes
initiate, plan and manages initiatives throughout the entire project lifecycle working with cross-functional project teams within Citi and external partners
manage product approvals, define product requirements, create user stories, define acceptance criteria, oversee testing status, and post implementation activities
make recommendations based on regulatory changes, competition, consumer trends and market research
conduct competitive analysis to identify key opportunities that drive innovation, increase revenue and enhance the client experience
maintain effective risk management and controls, perform review of control procedures, work with control and risk partners to ensure adequate controls in place
promote risk and compliance awareness within Payment product team

What we offer

Equal employment opportunity
professional growth
work-life balance

Fulltime

Digital Commerce Manager

Location

Salary:

Not provided

Ethics HR

Expiration Date

Until further notice

Requirements

Bachelor’s Degree in Business Administration, Commerce, Economics, Finance or a related field from a reputable university
Minimum 8 years of experience in the banking field
Ability to demonstrate interpersonal and communication skills
High analytic and observational skills
Excellent knowledge of the products development stages and life cycle
Ability to handle projects and cross-functional relationships with different stakeholders
Deep knowledge of the bank’s products and services
Basic understanding of system design concepts, understanding of testing principles and processes
Problem solving capabilities
Ability to work under pressure

Job Responsibility

Develop products with technical background in coordination with the concerned business lines in terms of initiating, preparing, planning, executing, delivery, post launching and closure of a new project
Develop new technicalities on the bank’s system, in coordination with the Business Analysis and Integration and IT Departments, related to developing a new digital commerce product or enhancing an existing one
Introduce new digital commerce products and services to improve business and maintain the bank's competitive edge
Act as a sole communicator for any digital channel vendor agreement
including obstacles in testing as a front-end / back-end user, integrations required based on testing results, analyzing results from a commercial perspective, and communicating it with vendor
Prepare User Interface and Customer Experience test scripts
Responsible for identifying priorities for testing results after evaluation of the business environment for Go-live
Responsible for setting and initiating business requirements in order to develop a new project/ system or enhance an existing one
Responsible for preparing the managed projects’ charter and plan and submitting them to the Project Management office
Ensure the project’s deliverables and objectives are set clear and well comprehended through organizing business meetings with the concerned business lines and external parties

Head of Digital Products and User Experience

As Head of Digital Products and User Experience, you will lead the Digital Produ...

Location

United Kingdom , Northampton

Salary:

68000.00 - 71000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Proven experience leading digital products and user experience at scale
Proven ability to set and deliver a digital strategy
Experience of leading a multidisciplinary team
Experience supporting and developing cross organisational project teams and managing stakeholder relationships
Broad knowledge and awareness of best practice and emerging trends in digital technologies
Excellent working knowledge of digital accessibility tools and principles and inclusive design
Experience using insight and analytics to improve user experience
Confident communicator, able to influence at all levels

Job Responsibility

Lead and develop the Digital Products and User Experience team, including 4 direct reports, setting clear direction and high standards
Own the delivery, performance and accessibility of all digital products and platforms
Champion excellent user experience across websites, microsites and digital services
Embed product-based ways of working to deliver high standards of performance and user experience
Set and champion content and product standards across the organisation
Work with senior stakeholders to agree priorities, dependencies and delivery plans
Support projects, advising on impact, budget, resource, and risks to ensure inclusion of digital requirements
Contribute to organisation-wide technology strategy and leadership activity

What we offer

28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays
Access to UK Healthcare, including dental, eyecare, health screenings, and therapies
24/7 GP access via phone and video
Life assurance and confidential counselling helplines
Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave)
Access to Benefit Hub for discounts on everyday shopping
Enhanced pension scheme
Opportunities for training and personal development
Hybrid working

Fulltime

Head of Product

Evaro is building the digital infrastructure for the future of accessible health...

Location

United Kingdom , Norwich

Salary:

Not provided

Evaro

Expiration Date

Until further notice

Requirements

Proven experience leading product teams delivering consumer-facing digital products, including direct management of product managers and designers
Strong understanding of UX design, service design, and digital product experience architecture
Demonstrated ability to translate ambiguous or conflicting business requirements into clear product priorities
Experience owning conversion performance and using data to diagnose friction and drive improvements
Track record of building team culture: shifting ways of working, embedding accountability, improving cross-functional collaboration
Ability to work effectively with engineering leadership — credible on technical feasibility, able to navigate prioritisation trade-offs
Strong stakeholder management across commercial, clinical, and operational partners
Comfort operating with limited primary research infrastructure — able to make decisions based on available data, commercial direction, and judgment

Job Responsibility

Define the experience architecture and product model for Patient eXperience Engine (PxE)
Own patient journey design and optimisation across the full funnel
Prioritise patient-facing product work within strategic framework
Drive the evolution of PxE toward a platform model
Partner with Head of Engineering on capacity allocation
Maintain product roadmap
Lead conversion performance and run structured experiments
Build and lead product team spanning PM and UX/UI design
Lead UX design capability within Product
Act as primary product interface with clinical, commercial, and operational stakeholders

Fulltime

Head of Digital Retail Products

Location

Salary:

Not provided

Ethics HR

Expiration Date

Until further notice

Requirements

Bachelor’s degree in business, Marketing, or a related field from a reputable university
MBA is preferred
15+ years of experience in retail banking, product management, ideally in digital banking or financial services
Strong understanding of customer behavior and fintech trends
Proven track record of successful product launches and lifecycle management

Job Responsibility

Lead the design, development, and management of innovative retail banking products
Collaborate with the UX/UI design team to create seamless digital experiences
Continuously enhance the user interface and customer journey of digital products
Analyze customer data to identify product performance and improvement opportunities
Monitor competitors and market trends to ensure product differentiation
Stay updated on regulatory changes impacting digital retail products
Work with sales, technology, compliance, and marketing teams to deliver products
Align product development with operational and technical capabilities
Manage the full lifecycle of products, from ideation to retirement
Continuously update products to adapt to market needs and regulatory changes

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Head of Digital Products and Services

Job Responsibility

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