Head of Digital Platforms Product for JANA & Asia South Job at Citi (Singapore)

Job Description

The Head of Digital Platforms Product for JANA & AS is a strategic and highly visible role in the JANA & AS Platforms and Data Services team. This leadership position is responsible for shaping the future of Citi's Corporate-to-Bank Connectivity propositions for clients across the cluster, spanning corporations undergoing digital transformation, digital native e-commerce companies, and emerging players in new-age industries such as FinTech, EduTech, Gaming-Entertainment, and Healthnet. This role requires a client-focused product leader to drive the product strategy for the complete suite of online banking channels and digital platforms in line with the global strategic roadmap. You will be instrumental in enabling digital commerce at pace and building scalable solutions, ensuring an excellent user experience for the end-product and an exceptional developer experience during the integration phase.

Job Responsibility

Lead the product strategy for the complete suite of Digital Banking platforms (CitiConnect, CitiDirect and Citi Manager) in line with the global strategic roadmap
Collaborate with sales partners in defining appropriate client connectivity-based solutions
Drive adoption of the CitiConnect & CitiDirect product suite, including executing product readiness and launches, self-service initiatives, driving client adoption, and supporting sales engagements and client RFPs
Define and communicate the strategic roadmap and value proposition clearly with clients, our sales teams, and partners
Analyze and anticipate future regulatory requirements in the cluster
Work through the complexity of delivering consistent and hyper-simplified user and developer experience across Citi's global network
Champion thought leadership as the main SME for the CitiConnect & CitiDirect capabilities
Gather competitive intelligence with periodic reviews and translate into relevant connectivity capabilities
Create a high performing team
Establish and maintain optimal organizational structure
Establish a dynamic communication process between the region team and country/cluster/global teams as well as with partners
Drive ethical behavior and manage Conduct Risk in line with Citi and TTS standards
Collaborate with all Risk & Control functions and other stakeholders as needed in order to maintain a pristine risk and control environment
Proactively provide leadership and ownership for any programs and initiatives to enhance governance, controls, and risk management practices

Requirements

Bachelor's or Masters degree in a technical field or equivalent experience
10+ years of product management skills in electronic banking / connectivity / platforms delivery
In-depth knowledge on corporate-to-bank APIs, File and SWIFT-based solutions
Technical knowledge of digital channels and APIs and broader knowledge of TTS business
Detailed working knowledge of best-in-class industry standard file formats, such as ISO 20022, HTTP methods, and formats/standards associated with APIs such as JavaScript Object Notation (JSON), Open API Standards, and best practices in defining a REST API Taxonomy
Knowledge of client systems and how they interact with APIs, such as ERPs (SAP, Oracle, Microsoft Dynamics) and TMSs (Kyriba, SunGard, etc.)
Strong analytical and problem-solving skills
Ability to effectively communicate in a cross-cultural environment while demonstrating collaboration and interpersonal skills
A high level of personal integrity with a proven dedication to excellence and leadership in managing a diverse team with the ability to motivate and influence their performance

Nice to have

Experience of leading a multi-country platforms strategy or digital transformation of business
Prior experience with internet banking platforms
Knowledge on Treasury and Trade solutions products, particularly payments, receivables, and / or trade
Experience in designing and building platforms to scale efficiently in either a C2B or B2C oriented industry or tech-centric business
Product management in at least one or two transaction banking functions
Experience in engaging senior clients and stakeholders

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Head of Digital Platforms Product for JANA & Asia South

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